Total 5 construction manager job vacancies in Customer Service category in D26 Springleaf, Upper Thomson

[Job ID: 1634626]

Responsibilities

• Manage daily call centre operations, including resource planning, equipment sourcing, and strategy execution
• Develop and implement operational strategies to improve service levels, efficiency, and customer satisfaction
• Conduct needs assessments, performance reviews, and cost-benefit analyses
• Set, track, and achieve KPIs such as response time, service level, sales, and quality standards
• Ensure accurate documentation and timely updates of communications, records, and data
• Monitor call quality through random audits to minimise errors and improve performance
• Oversee recruitment processes, including drafting job advertisements and coordinating with HR
• Evaluate staff performance, identify training needs, and organise development programmes
• Analyse operational data and prepare performance reports for management
• Resolve complex customer complaints and escalations effectively
• Plan workforce scheduling, including shift patterns and headcount allocation
• Coach, motivate, and retain team members to maintain high engagement and performance
• Support the Customer Service Director in driving process alignment initiatives
• Lead and support projects such as new product or technology implementations
• Demonstrate hands-on leadership by actively supporting team operations when required

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Customer Service, or related field
• 6–10 years of experience in customer service or call centre operations
• At least 3–5 years of managerial or leadership experience
• Proven track record in managing KPIs such as service level, response time, customer satisfaction, and quality metrics
• Experience in workforce planning, performance management, and operational reporting

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture; 
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards; 
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities; 
• Maintain accurate IT asset tracking, documentation, and audit-ready records; 
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality; 
• Monitor SLAs and service performance, driving continuous improvement initiatives; 
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

• Competitive Remuneration Package
• 5 Days, Office Hours
• Close Proximity to Public Transport

As a Lead Centre Manager, Active Aging Centre, you will be responsible for the following duties:

• Oversee operations and performance of Active Ageing Centres ensuring smooth service delivery for seniors.
• Lead and support AAC Supervisors, fostering a positive team culture.
• Assist in staff recruitment and training, collaborate with supervisors to ensure consistent service standards.
• Ensure compliance with SOPs, contingency plans, and policies.
• Manage incidents, audits, public inquiries, and feedback.
• Monitor and report centre statistics to management and authorities. Coordinate facility maintenance, procurement, and vendor management.
• Plan manpower deployment for optimal coverage across centres.
• Oversee daily community care operations, guide the team in care management, budgeting, procurement, supplier and volunteer management, and review care performance and financial sustainability in line with community engagement goals.
• Promote the Asset-Based Community Development approach to recruit and activate residents as community champions.
• Manage volunteer recruitment, training, and database.
• Strengthen relationships with community partners, volunteers, and donors to support AAC objectives.
• Build partnerships with healthcare and community stakeholders for seamless service referrals and integrated care.
• Represent the organization at platforms like ICCS for collaborative planning.
• Coordinate cross-centre initiatives to align with organizational goals and community strategies.

Requirements:

• Possess Diploma or Degree in Social Work, Gerontology, Nursing, Allied Health or a related healthcare field.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777