Total 139 command center analyst job vacancies in Customer Service category in The Philippines

STUDENT CARE & TUITION CENTRE LOOKING FOR EXPERIENCED CENTRE SUPERVISOR

(Student Care Centre / Tuition Centre)

We are looking for candidates who like working with children. Main duties involve day-to-day operational duties which include rostering, scheduling of classes, as well as teaching. Candidate will need to have good communication skills to communicate with parents, staff, students and walk-in customers.

Key roles and responsibilities

• Oversee the full operations (student & tuition) for the outlet
• Streamline work processes
• Plan and deliver of student activities/post-exam activities and curriculum
• To take on tuition classes
• To handle walk-ins and new enquiries on the services provided by the centre
• To handle parents’/students’ enquires on class timings/ services/ etc
• Liaising with parents, students, schools, external vendors on any changes to schedule
• Training of new hires
• Handle firsthand issues for the outlet
• Providing regular updates to the management
• Any other operational duties as assigned

Skills & Experience

• Degree/ Diploma/ A levels/ WSQ qualification in Student Care Operations
• Preferably with prior tutoring experience
• Enjoy being with children, classroom management
• Good communication skills in corresponding with pupils, parents and staff
• Be systematic and organized in handling administrative and management work
• Good grades in O level/ A level

Interested parties please send in your resume to hr@edufirst.com.sg
*Only shortlisted candidates will be contacted.

Raffles Medispa is a beauty spa and TCM consultations specializing in facial , body treatments, waxing, hair spa services, vitality and wellness treatment using high tech devices promoting preventive healthcare and anti ageing .

We are committed to providing our local & MNCs clients in the central CBD with top-notch services in a serene and professional environment.

*

Key Responsibilities:

• Manage day-to-day operations of the beauty spa to ensure smooth and efficient functioning.
• Supervise and lead a team of beauty professionals, ensuring high service standards and team collaboration.
• Develop and implement marketing strategies, including digital marketing campaigns, to enhance brand presence and attract new clients to increase sale revenue.
• Conduct live streaming sessions on social media platforms to promote services, engage with customers, and build brand awareness.
• Maintain inventory, oversee scheduling, and ensure compliance with safety and hygiene standards.
• Foster excellent customer relationships, addressing client feedback and ensuring a positive experience.
• Business expansion planning and implementation.
• Create Franchising concept.

Requirements:

• Minimum of 8 years of experience in managing a beauty spa that offers wellness program, beauty services , TCM treatment , facial treatments, waxing, and hair spa services.
• Proven expertise in conducting live streaming and utilizing social media for marketing purposes.
• Strong knowledge of digital marketing tools and strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work with a dedicated team in a growing medispa concept.
• Career development opportunities.

How to Apply:
Interested candidates are invited to send their updated resume through job portal. Whatsapp 93836684 or email to enquiry17@gmail.com

Join us for a 12-week internship program on a voluneer basis to gain experience on working with teens and adults with autism and other disabilities.

Are you passionate about making a meaningful impact in the lives of young adults with autism? Join us as a Special Needs Support Intern and gain hands-on experience in a dynamic and supportive learning environment.

In this role, you will work closely with our lead trainer to support intervention sessions for young adults (16 years and above) on the autism spectrum. This is a unique opportunity to step into a purposeful role where every session makes a difference.

What You'll Do:

• Assist the main trainer in facilitating group sessions and activities
• Support students in tasks engagement and social interaction
• Observe and learn various evidence-based strategies used in intervention

What You'll Gain:

• Hands-on experience working with individuals on the autism spectrum
• Exposure to therapeutic and educational strategies used in real sessions
• Development of communication, empathy, and interpersonal skills
• Insight into careers in Psychology, Special Education, Therapy, and Social Work

Who We're Looking For:

• Individuals who are patient, compassionate, and open to learning
• Those with an interest in Psychology, Inclusive Education, Social Work, or related fields
• No prior experience required, just a heart to learn and contribute
• Males preferred, as majority of the students are males
• Flexible work days/hours can be discussed.

For more Info on our STEP-UP Adult Centre, check
https://www.olive-tree.sg

Are you passionate about delivering exceptional IT support? Join us as a Service Desk Analyst and be the first point of contact for our internal and external users!

Key Responsibilities:  

• Act as the primary contact for inquiries and issues raised by users.  
• Ensure client and stakeholder satisfaction by minimizing rework and meeting service targets.  
• Serve as a backup resource during contingency situations to ensure seamless operations.  
• Review and follow up on tickets with L2 Support to ensure timely updates and resolution within SLA deadlines.  
• Prepare and analyze reports to identify actionable insights that drive process improvements.

Qualifications:

• Bachelor's Degree in Computer Science or related field.
• 1-2 years experience in Service Desk or IT Support role.
• Ability to work efficiently under pressure and meet deadlines.
• Strong communication and problem-solving skills.  

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

About the Role

We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services. You will be part of a team that monitors systems, analyses & responds to alerts and incidents, and supports operational continuity across the organization. This position requires strong technical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities

• System Health & Monitoring

• Perform health checks as per Standard Operating Procedures (SOP).

• Conduct post-change health checks (excluding post-change verification).

• Attend to monitoring alerts and ensure timely resolution.

• Analyze and reduce monitoring alerts to improve efficiency.

• Analysis & Continuous Improvement

• Perform trend analysis to identify patterns and potential issues.

• Identify recurring problems and propose preventive measures.

• Suggest and implement prevention initiatives to reduce incident frequency.

• Improve and automate detection mechanisms for faster response.

• Incident Handling & Recovery

• Investigate issues as per commander’s instructions.

• Assess the impact of alerts and incidents using defined criteria.

• Handle problem tickets up to temporary fix as per TSD guidelines.

• Perform recovery up to the point of restoration following approved runbooks.
  

  Qualifications & Skills

  • Minimum 5 years of experience working in an enterprise storage environment.

  • Strong hands‑on expertise with SAN/NAS technologies, including solutions from Huawei, Brocade, Dell EMC, NetApp, HPE, and IBM.

  • Proficient in multi‑platform environments, with working knowledge of Windows, Linux, and AIX operating systems.

  • Proven experience in investigating, troubleshooting, and managing complex infrastructure‑related incidents in mission‑critical environments.

  • Ability to work in a 24/7 shift environment, including weekends and public holidays. Office location is based at East side of SG.

  Soft Skills

  • Active listening skills and clear communication.

  • Attention to detail and situational awareness.

  • Ability to work well under pressure and adapt to changing circumstances.

  • Strong analytical and critical thinking skills.

  • Works independently with minimal supervision while being a strong team player.

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.

• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.

• Minimum 1 year experience in call centre or carpark systems.

• Able to handle public feedback.

• Willing to work shift hours, weekends, or publicholidays, and may be required to cover night shift if duty personnel is on MC.

Email to: weeyee.ng@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837

The Customer Success Analyst, reporting to the Head of Customer Success, is responsible for delivering high-quality support to a global client base across multiple channels, including email, phone, and live chat. This role focuses on resolving client trading and administrative queries efficiently while ensuring a positive customer experience. The analyst is expected to stay informed on financial market developments to provide timely and value-added support, maintain accurate client interaction records in CRM systems, and ensure full compliance with regulatory requirements and Treating Customers Fairly (TCF) principles. Prior experience in financial services, particularly within the CFD/FX or online trading space, is preferred.

Who We Are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our Commitment to Each Other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

• Previous experience in the financial services sector or similar environment
• Knowledge or strong interest in CFD, FX, or online trading
• Experience working with a CFD broker or similar environment
• Strong customer service and problem-solving skills
• Ability to handle client queries across multiple channels (email, phone, live chat)
• Good understanding of financial markets and ability to stay updated on market news
• Attention to detail with accurate record-keeping in CRM systems
• Strong communication skills and ability to engage with a global client base

Your mission at IntegriChain:

To help ensure success of high quality and on time delivery of rebate claims processing for IntegriChain’s Managed Services Customers.

What this role entails:  

• Process Managed Care Rebates
• Download, log and track rebate and contract submissions
• Run and create reports/analysis in Excel spreadsheets and other software packages to support payment reviews and approvals
• Ensure rebate calculations are in compliance with contractual terms
• Reconcile and document any rebate variances
• Resolve errors and disputes within the rebate system based on defined set of rules and procedures
• Follow and ensure compliance with defined business processes and pre-established guidelines to perform analyst functions
• Provide updates to team leads/management as required on delivery status of assigned tasks
• Ensure department SLA’s and quality expectations are met
• Prepare and analyze ad hoc reporting
• Support ad hoc projects

What success looks like in this role:

• Rebate claims are delivered on time and are of high quality
• Data and contracts are downloaded within required SLAs
• Compliance with department business processes
• Proactive and clear communication with Team Lead and other business partners

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Plan, schedule, and coordinate technology releases across multiple systems, ensuring smooth deployment, proper rollback planning, and minimal risk to production services.
• Enforce release management policies, role segregation, and regulatory standards, ensuring all releases are reviewed, approved, and executed in line with BCS and industry requirements.
• Work closely with development, QA, operations, project managers, and external parties to align dependencies, resolve conflicts, and communicate release plans and status clearly.
• Track release KPIs, perform post-implementation reviews, analyse trends, and drive improvements to release management processes to enhance system resilience and service stability.

Requirements:

• At least 3 years of hands-on experience in release management or IT service management.
• Strong understanding of ITIL / ITSM frameworks, software development life cycles, and release methodologies (Agile, DevOps, CI/CD).
• Experience using release and change management tools such as ServiceNow, JIRA, and code repositories / DevSecOps pipelines (e.g. GitHub, Bitbucket, AWS CodePipeline).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Job Scope

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results

Job Qualifications

• Diploma or degree in Technical or any related field
• 2 - 4 years’ experience in IT and tech support environment
• Possesses great problem-solving skills in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction
• Able to communicate technical information in a clear and precise manner
• Able to quickly learn new software
• Able to thrive in a fast paced, high intensity environment

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

·  Bachelor’s Degree in Computer Science or related field

·  Must have minimum of 4+ years of experience in supporting or developing application

· Technical background:

o   Working knowledge of application servers. Understand concepts of IT Production environment and deployment process/piplines.

o   Working knowledge of databases scripting

o   Working knowledge of scripting /programming languages

·  Good communication and presentation skills

· Possesses strong analytical, logical and problem solving skills

· Bachelor’s Degree in Computer Science or related field

·  Must have minimum of 6+ years of experience in supporting or developing application

·  Technical background:

o   Working knowledge of application servers. Understand concepts of IT Production environment and deployment process/piplines.

o   Working knowledge of databases scripting

o   Working knowledge of scripting /programming languages

·  Working experience in Corporate IT, IT Security or other transverse domains

·   Certification in ITIL

·  Good communication and presentation skills

·  Possesses strong analytical, logical and problem solving skills

Join JPMorganChase and be at the forefront of optimizing our trading operations. This role offers a unique opportunity for career growth and skill enhancement, as you support the success of our trading and portfolio management businesses. Be part of a dynamic team where your expertise and development will drive impactful change and innovation.

As a Trade Support Analyst within the Asia Commodities Physical Operations team, you will deliver outstanding client experience and strong risk control across the transaction lifecycle. You will work closely with sales, trading, vendors, and other partners to ensure seamless business flows, supporting growth through process improvements and the use of intelligent automation tools to drive efficiency and competitive advantage.

Job responsibilities

• Provide operational and logistical support for physical commodities sales and trading desks.

• Ensure all controls are diligently performed, completed, and signed off on a timely basis.

• Collaborate with Front office, Operations, Credit, Compliance, Legal, and Technology to resolve client queries and issues promptly.

• Build and maintain strong working relationships with internal and external stakeholders, including financial institutions, clients, vendors, and operations teams globally.

• Identify and deliver process improvements to increase efficiency, enhance control, and reduce manual touchpoints.

• Communicate clearly and concisely with support teams and external stakeholders to ensure timely resolution of queries.

• Participate in and contribute to strategic initiatives and change programs.

Required qualifications, capabilities and skills

• Minimum 1 year of experience in trade/sales support, middle office, or settlements within Financial Services.

• Strong focus on controls, attention to detail, and sense of ownership.

• Ability to develop strong relationships with clients and internal business partners.

• Excellent written and oral communication skills.

• Meticulous, independent, and self‑motivated with good analytical skills.

• Positive attitude to change and a desire to do things better and more efficiently.

• Proficiency in Microsoft Office applications.

• Bachelors Degree.

Preferred qualifications, capabilities and skills

• Experience in the banking industry or a trading house preferred.

• Knowledge of commodities products is an advantage but not essential.

• Prior knowledge or experience with intelligent automation tools (e.g., Alteryx, UiPath) is an advantage.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=8236704b944704c997d75810aeb49528