Total 141 command center analyst job vacancies in Customer Service category in The Philippines

Amazon Web Services (AWS) is looking for experienced and motivated business-oriented technologists who possess a unique balance of business knowledge, effective interpersonal skills, and some technological depth in the following areas: analytics/big data, machine learning and generative artificial intelligence. This role will focus on partnering with customers to enhance their business or operational outcomes through the use of advanced and emerging technologies.

You will partner with customers, AWS Sales, AWS service teams, AWS industry teams and AWS Professional Services delivery teams to craft industry-specific programs that will serve the needs of the customer, and extend that use to other customers within the industry and related industries. You will leverage and refine a programmatic approach to help customers drive their business metrics across a set of industry-specific needs. As a trusted customer advocate, the Generative AI Strategist will assess and deliver best practices around program delivery, project approaches, and business measurement. The ability to connect business value to a scalable, repeatable, extensible approach is critical to the Strategist role.

Key job responsibilities

• Bring alignment between customer’s technologists and business leads; help them to explore the art of the possible with generative AI and machine learning, and to develop a roadmap to deliver business value in the most effective way
• Discuss complex industry-specific business concepts with executives, line managers and technologists
• Engage with various AWS teams, including applied scientists, solutions architects, business development, marketing, industry specialists, partners and regional organisations
• Drive large, complex sales opportunities from ideation, through vision building and scoping, all the way to closure and into delivery
• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of generative AI or machine learning

A day in the life

This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.

About the team

The Generative AI Innovation Center will guide customers in figuring out what business needs Generative AI can address, identify and prioritize new use cases based on business value, and implement innovative and practical solutions along with steps to scale. Based on our customers maturity with Generative AI, the Generative AI Innovation Center will provide custom demos and proofs-of-concepts. When customers are ready to deploy solutions into production or need help in a sustained manner, the Generative AI Innovation Center will transition work to ProServe teams or to a partner. With the combined power of resources, technical expertise, and industry knowledge, we can help our customers accelerate their time to value with AI.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Bachelor's degree, or 7+ years of work experience
• 5+ years of scientists or machine learning engineers management experience
• Experience working in or supporting sales
• Experience in management consulting, strategy, technology, venture capital, or a related industry
• Experience launching technically complex programs, projects, or related work that include the following: big data, analytics, artificial intelligence, and machine learning

Preferred qualifications

• Experience producing executive-level written materials and presenting to executive audiences
• Experience effectively communicating complex concepts through written and verbal communication
• Experience presenting to both technical and non-technical executive audiences
• 3+ years of IT and/or Management Consulting Services, or 5+ years of management experience
• Advanced degree, or MBA

Customer Service Officer / Receptionist

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.

• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.

• Minimum 1 year experience in call centre or carpark systems.

• Able to handle public feedback.

• Willing to work shift hours, weekends, or publicholidays, and may be required to cover night shift if duty personnel is on MC.

Email to: weeyee.ng@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

Responsibilities:

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to the contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the Contact Center Manager (CCM).

Job Responsibilities
Team Management & Operations

• Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met.
• Provide coaching, feedback, and support through regular performance review.
• Manage customer complaint and resolve team-level escalations.

Reporting & Performance Monitoring

• Track and manage all reports on team performance.
• Identify trends and suggest process improvements.

Administrative & Ad Hoc Tasks

• Assist in administrative tasks, internal and external communications.
• Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.

Job Requirements

• Minimum 2 years' experience as a Team Leader in a contact center environment.
• Diploma qualification in any discipline.
• Excellent leadership and communication skills.
• Proficient in Microsoft Office.
• Open to work on weekend or public holiday.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Scope

• First level helpdesk to respond to calls.
• Provide first call resolution to users who called in the hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.

Job Qualifications

• Minimum O Level education.
• At least 1 year experience in a call center environment.
• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Excellent verbal and written communication skills.
• Able to work on rotating shift hours including weekends and public holiday.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Description:

We are looking for a highly skilled and motivated Application Support Analyst to support Retail Applications at our client’s. In this role, you will serve as a critical bridge between our technical teams and our Japanese-speaking stakeholders, ensuring the stability, performance, and reliability of our software applications. You will work in a fast-paced environment, handling complex technical issues while driving continuous improvement across our support and operations functions.

• Provide Tier 2+ application support for production systems, acting as an escalation point for complex technical incidents and service requests
• Triage, investigate, and resolve application issues by analysing logs, querying databases, and collaborating with development and infrastructure teams
• Facilitate requirements discussions and translate specifications and communicate technical concepts in both ENGLISH and JAPANESE with stakeholders in Japan who communicate solely in JAPANESE.

• Write, review, and maintain Java-based scripts or tools to automate support workflows, diagnostic processes, and operational tasks
• Perform data analysis using SQL to investigate application behaviour, identify trends, and support root cause analysis
• Adhere to and champion ITIL best practices, including:
• Incident Management — ensuring timely response, escalation, and resolution
• Problem Management — leading root cause analysis and implementing permanent fixes
• Change Management — reviewing and coordinating application changes to minimise risk
• Monitor application health and performance using tools such as Splunk, or equivalent observability platforms, proactively identifying and addressing anomalies before they impact end users
• Collaborate closely with software engineering, DevOps, and product teams to relay customer feedback and drive systemic improvements
• Participate in on-call rotations and support coverage as required to meet SLA commitments

Expected qualifications:

• Minimum 5 years of experience in a software engineering role or Tier 2+ customer/application support capacity
• Proficient (written and spoken) in ENGLISH and JAPANESE( Min JLPT N2 or above) to facilitate requirements discussions, translate specifications and communicate technical concepts with JAPANESE-SPEAKING ONLY stakeholders in Japan.

• Solid coding knowledge in Java and familiarity with related frameworks
• Hands-on experience with SQL and the ability to write complex queries for data investigation and analysis across relational databases
• Demonstrated experience with ITIL practices, including incident, problem, and change management processes
• Proficiency with monitoring and observability platforms such as Splunk or equivalent tools
• Good analytical and problem-solving skills with the ability to work under pressure in a production environment
• Excellent written and verbal communication skills.

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

• Active Directory user and group Administration.

• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

• Perform routine preventive maintenance on hardware.

• Assist in maintaining of IT inventory.

• Assist in maintaining in-house software.

• Update system information and installation of software

• Assist in other adhoc duties as and when required.

• Report any IT issues to Line Manager.

• Regular communication and reports to Line Manager.

• Follow processes on joiners, leavers and movers.

• Log and close all cases in Service Now and escalate where needed.

• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

• Any other tasks as and when assigned by the reporting supervisor / manager.

• Take ownership of all the calls coming to service desk until the case is closed.

• Provide education and training of software to end-users.

• Regular housekeeping of all in house systems and operating procedures.

• Review systems regularly to improve and streamline work processes.

Requirements:

• Minimum 5 years’ experience in a Desktop Support role.

• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

• Microsoft Azure and Office 365.

• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

• Good understanding on Vmware Horizon View.

• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating  Users, Security Group Membership, changing an email address etc.)

• Good troubleshooting skills.

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills.

• Independent, patient and willingness to learn.

• Ability to work under pressure.

• Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).

Company Overview

• Princess's Cottage: The Nails Story is a premium nail salon chain in Singapore offering professional nail, eyelash, eyebrow, and waxing services. Known for quality, hygiene, and excellent customer experience across multiple outlets including Tampines, Pasir Ris, Sengkang, and Somerset.

Job Summary

Manage inbound and outbound calls to handle appointment bookings, enquiries, and customer issues while supporting salon operations and promoting services to enhance customer satisfaction and revenue.

Responsibilities

• Handle inbound and outbound calls to book appointments, respond to enquiries, manage cancellations, and conduct follow-ups professionally
• Update client records, preferences, and service history accurately using the salon booking/CRM system
• Provide clear product and service information to customers and recommend add-ons and promotions to increase sales
• Resolve customer complaints empathetically and follow up promptly; escalate issues to management when necessary
• Coordinate with salon receptionists and technicians to ensure smooth appointment flow and timely service delivery
• Process payments and refunds and assist with basic POS operations as needed
• Monitor and report daily call volumes, missed calls, booking trends, and customer feedback to support operational improvements
• Maintain and update phone scripts, FAQs, and standard operating procedures; suggest service improvements

Required competencies and certifications

• Strong customer service skills demonstrated by courteous phone manner, active listening, empathy, patience, and conflict resolution
• Proficiency in using booking/CRM systems, MS Office, and basic POS operations with the ability to quickly learn new software
• Ability to upsell services and meet sales-related KPIs such as conversion rates, customer retention, and average spend
• Professional appearance, punctuality, and flexibility to work shifts including evenings and weekends

Preferred competencies and qualifications

• Diploma, A-levels, or equivalent education; relevant coursework in hospitality, retail, or beauty industry preferred
• 1–3 years of experience in customer service, call center, or front-desk roles; salon or F&B experience is an advantage
• Skills in multi-site coordination, time management, accurate data entry, teamwork, and problem-solving
• Proficiency in spoken and written English; knowledge of Mandarin or other local languages (Malay/Tamil) is a plus for customer communication

Key Responsibilities

·       Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders, ensuring timely and effective resolution. 

·      Drive client and stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service level agreements (SLAs), and defined performance targets. 

·      Act as a backup resource during contingency situations to ensure uninterrupted business operations and service continuity.

·       Conduct periodic reviews of L2 Support ticket updates, proactively following up with teams to ensure timely progress and resolution in alignment with SLA commitments. 

·      Perform administrative and reporting duties, including the preparation of ad-hoc reports by collecting, analyzing, and interpreting data to generate actionable insights and support process improvements.

IT FINOPS Support Analyst

Quanteam is hiring an IT FINOPS Support Analyst to be seconded to one of our clients in the energy sector.

Location:

12 months in Singapore and then Melbourne, Australia.

About therole:

As a Quanteam consultant, you will be embedded within our client’s IS team, supporting a front-to-back energy trading platform acrossAustralia, Asia-Pacific and Europe. The role involves production monitoring, user support, and contributing to continuous improvement of IT systems.

Keyresponsibilities:

- Monitor the global IT platform and manage incidentsend-to-end

- Coordinate with teams in Europe and Asia in aFollow-the-Sun model

- Support local users on Finance applications (Deal Capture,Invoicing, Margin Call, Accounting ERP)

- Contribute to automation and industrialization of processes

- Maintain and improve operational procedures and monitoring tools

Profile:

- Degree in IT Engineering or Finance

- Experience in application support, ideally in a trading or financial environment

- Strong SQL skills and good scripting abilities

- Knowledge of Windows environments

- Finance/Accounting background is a plus

- Familiarity with NoSQL databases (MongoDB, Cassandra) andC# is a bonus

- Fluent English

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to the contact center leadership duties, the Team Leader is expected to handle administrative responsibilities and ad hoc tasks as assigned by the Contact Center Manager (CCM).

Job Responsibilities

Team Management & Operations

• Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met.
• Provide coaching, feedback, and support through regular performance review.
• Manage customer complaint and resolve team-level escalations.

Reporting & Performance Monitoring

• Track and manage all reports on team performance.
• Identify trends and suggest process improvements.

Administrative & Ad Hoc Tasks

• Assist in administrative tasks, internal and external communications.
• Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.

Job Requirements

• Minimum 2 years' experience as a Team Leader in a contact center environment.
• Diploma qualification in any discipline.
• Excellent leadership and communication skills.
• Proficient in Microsoft Office.
• Open to work on weekend or public holiday.

 Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.

• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.

• Minimum 1 year experience in call centre or carpark systems.

• Able to handle public feedback.

• Willing to work shift hours, weekends, or publicholidays, and may be required to cover night shift if duty personnel is on MC.

Email to: weeyee.ng@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837