Service Desk Consultant (level 1)
1 month ago
Service Desk shift – Triaging new incidents in call logging system ServiceNowLevel 1 support for our customers ERP Systems – user setups, initial trou.....
- Service Desk shift – Triaging new incidents in call logging system ServiceNow
- Level 1 support for our customers ERP Systems – user setups, initial troubleshooting, gathering additional information
- Co-ordination and contribution to the monthly and weekly scheduled customer status reports
- Management of the monthly and weekly reporting cycle
- Ensuring CSIP/customer recommendations are up to date and driven through
- Liaising with marketing and senior management on newsletter items to be included
- Driving KPI and ISO - Ensure that ServiceNow tickets are kept up-to-date and accurate and ensure that all notes and associated information relating to calls are added to the system in an appropriate manner and agreed customer SLAs are met
- Assist with creating knowledge documentation and sharing knowledge with the team Liaise with 3rd party Service Providers on incidents
- Project support – assist with testing or supervised configuration where required
- Adhering to client operational procedures and conducting daily checks
- Driving initiatives to streamline our processes.
Official account of Jobstore.
