Total 5 job vacancies by Talent Pulse Pte. Ltd.

Role Overview

We are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments.

This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape.

Employment Type: 1-Year Contract

Key Responsibilities

• Monitor system performance to ensure optimal application operations and stability
• Manage and resolve incidents, problems, and service requests within SLA timelines
• Provide L1, L2, and L3 application support across business-critical systems
• Perform troubleshooting, diagnosis, and resolution of technical issues
• Conduct root cause analysis and contribute to problem management activities
• Carry out system maintenance activities and minor enhancements where required
• Ensure high system availability, reliability, and operational uptime
• Communicate incident status, risks, and progress updates to stakeholders clearly and timely
• Develop, maintain, and improve operational procedures and support documentation
• Ensure adherence to IT governance, security, and audit requirements
• Maintain accurate logs, reports, and operational records

Technology Landscape

You will be supporting systems within a transformation environment:

• Current Environment: Sybase databases, Java-based applications
• Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications

This role provides exposure to both legacy operations and modern cloud-based application support.

Required Skills & Experience

• Proven experience in application support or IT operations engineering
• Strong incident management and troubleshooting capabilities
• Good understanding of ITIL processes (Incident, Problem, Change Management)
• Familiarity with cloud platforms (preferably Microsoft Azure)
• Strong communication and stakeholder management skills
• Ability to work in fast-paced production support environments

Preferred Experience

• Experience supporting enterprise-scale or government systems
• Exposure to 24/7 operational or shift-based support environments
• Experience working with monitoring, logging, or alerting tools
• Experience managing vendors or third-party support teams

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

About the Role

Our client is seeking a UX Researcher & Service Designer to drive user-centric design and improve citizen-facing services across key public sector initiatives. This role focuses on uncovering deep user insights and translating them into meaningful service improvements, ensuring digital products and services are intuitive, accessible, and impactful.

The ideal candidate is both analytical and creative—comfortable conducting rigorous research while shaping end-to-end service experiences.

Key Responsibilities

User & Citizen Insights

• Conduct qualitative and quantitative research to understand the needs, behaviours, and pain points of citizens, businesses, and public officers
• Apply both generative and evaluative research methods to define problem spaces and validate solutions
• Plan and execute research activities including user interviews, surveys, usability testing, and A/B testing

Data Analysis & Communication

• Analyse research findings to identify patterns, trends, and actionable insights
• Translate insights into clear, compelling reports and presentations for stakeholders and cross-functional teams

User-Centric Ideation & Problem Solving

• Facilitate workshops and ideation sessions with stakeholders
• Apply design thinking methodologies to frame problems and co-create innovative solutions

Customer Journey & Experience Design

• Develop customer journey maps, service blueprints, and experience artefacts
• Identify key pain points and opportunities across the end-to-end service journey
• Collaborate with cross-functional teams to define experience strategy and service improvements
• Work closely with designers and engineers to ensure usability, accessibility, and seamless experiences

Performance Measurement & Continuous Improvement

• Define and track KPIs and success metrics to evaluate service effectiveness
• Continuously refine services based on data, feedback, and evolving user needs

Methodological Excellence

• Stay updated on UX research and service design best practices, tools, and trends
• Ensure rigour and consistency in research and design methodologies

GIS / Spatial Experience (Preferred)

• Conduct research with government data users to understand GIS workflows and pain points related to maps, dashboards, and data discovery
• Design intuitive map interactions, dashboards, and data discovery experiences
• Develop service blueprints and user journeys to improve usability and adoption of geospatial solutions
• Collaborate with product, GIS, and engineering teams to prototype, test, and iterate interfaces
• Ensure solutions meet standards for accessibility, inclusivity, and effective data storytelling

Requirements

• Proven experience in UX research, service design, or related roles, preferably in complex environments
• Strong capability in both qualitative and quantitative research methods
• Experience translating research into actionable insights and design outcomes
• Ability to facilitate stakeholder workshops and drive alignment
• Strong communication and storytelling skills
• Comfortable balancing strategic thinking with hands-on execution
• Alignment with public sector mission and user impact

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Our client is seeking an experienced Application Support Analyst to support and maintain critical production systems within a structured enterprise environment. This role focuses on ensuring system stability, managing incidents, and collaborating with cross-functional teams to deliver reliable and high-performing applications.

Key Responsibilities

• Monitor and maintain production applications to ensure system availability, performance, and stability.

• Manage incidents end-to-end, including investigation, troubleshooting, resolution, and proper documentation, while minimising operational impact.

• Conduct root cause analysis for recurring or high-impact issues and implement corrective and preventive measures.

• Collaborate closely with development, QA, and infrastructure teams to diagnose and resolve application-related issues.

• Analyse system performance metrics and recommend optimisation and tuning improvements where required.

• Support application deployments, patches, and release activities to ensure smooth implementation into production environments.

• Maintain comprehensive documentation covering support processes, system configurations, and knowledge base updates.

• Provide timely and professional support to internal users and stakeholders.

• Drive continuous improvement initiatives, including automation and enhancement of support processes.

Requirements

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of relevant experience in application support and/or software development within enterprise environments is preferred.
• Hands-on experience with technologies such as Python, SQL, Unix/Linux, Java, AWS, monitoring tools (e.g., Datadog), CI/CD pipelines, and Git.
• Familiarity with SDLC frameworks and Agile methodologies such as Scrum or Kanban.
• Strong analytical and problem-solving skills with the ability to handle complex technical issues.
• Excellent communication and stakeholder management skills.
• Able to work effectively in a fast-paced and collaborative environment.
  

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

About Our Client

Our client is a well-established organization with a strong operational presence, focused on delivering reliable and efficient IT services to support business operations. They are currently looking for a dedicated IT Support Specialist to join their team.

Key Responsibilities

• Provide first-level technical support to end users on hardware, software, and system-related issues
• Log, track, and resolve incidents, service requests, and change tickets in accordance with Service Level Agreements (SLAs)
• Escalate complex issues to relevant teams while ensuring timely follow-up and closure
• Maintain accurate documentation of issues and resolutions within ticketing systems
• Support continuous service improvement initiatives to enhance user experience
• Analyse problems, identify interdependencies, and contribute to effective solutions
• Participate in on-call standby duties (including nights, weekends, and public holidays, on a rotation basis)

Requirements

• Diploma in IT or related field from a recognized polytechnic
• Prior experience in technical support / helpdesk / service desk environments
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.)
• Basic exposure to Salesforce administration will be an advantage
• Strong interpersonal and communication skills with a customer-centric mindset
• A team player who is adaptable and able to work independently when required
• Resourceful, proactive, and able to thrive in a fast-paced environment
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Key Responsibilities

• Develop, maintain, and enhance applications using PowerBuilder
• Design and improve user interfaces to support business requirements
• Provide production support, including troubleshooting, incident resolution, and root cause analysis
• Manage and implement change requests in accordance with established processes
• Develop and enhance Sybase stored procedures and support backend database operations
• Monitor system performance and implement improvements where necessary
• Prepare and maintain technical documentation, including system and process flows
• Work closely with internal stakeholders to ensure timely delivery of enhancements and fixes

Job Requirements

• Minimum 3 years of relevant experience in PowerBuilder development
• Strong experience in PowerBuilder UI design and enhancement
• Proven experience in production support and incident troubleshooting
• Good understanding of change request and release management processes
• Hands-on experience with Sybase stored procedures and database architecture
• Experience in backend development and database performance tuning
• Ability to document technical processes and workflows clearly

Preferred Skills

• Experience working in legacy system environments
• Exposure to system migration or modernisation projects
• Familiarity with structured development and governance processes

Additional Information

• This is a 1-year contract position
• Role involves a combination of development, maintenance, and production support responsibilities

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956