Customer Service Executive (B2B/ Reservations) - 5 days, Central [R22107578]
Full-time
Senior Executive
2 months ago
Summary:Various industries hiring: Corporate/ hospitality industryLocation: Central/ Bugis5 DaysGood career growthTraining providedJob Scope:Customer.....
Summary:
Job Scope:
Customer Service Executive (B2B- Mon to Fri)
Deliver high-quality customer support for certification and training services to clients
Handle customer enquiries via phone and email with prompt and professional responses
Prepare service quotations and guide customers through the end-to-end service delivery process
Build and maintain strong and positive client relationships
Coordinate closely with operations teams to ensure smooth and efficient service execution
Maintain accurate records and perform customer service administrative duties
Support marketing initiatives by identifying customer needs and contributing to lead generation efforts
Collaborate with team members to achieve service excellence standards and business objectives
Reservation Officer/ Executive (Hospitality - 5 days Shift rotation)
Handle reservation requests and enquiries across all market segments
Maintain strong knowledge of Property Management Systems (PMS) and channel distribution tools
Process reservations accurately and ensure all bookings are updated in a timely manner
Assist the Revenue Manager in managing room inventory and yield optimisation
Support revenue forecasting and channel distribution activities
Prepare and analyse revenue reports as required
Maintain proper administrative records and ensure all documentation is up to date
Perform any other duties as assigned by the supervisor
Requirements:
GCE 'O' Level / Diploma or equivalent
Able to multitask and handle work independently in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Prior experience in customer service or administrative roles will be an advantage
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We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)
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