Total 2 job vacancies by Sourceo Pte. Ltd.

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Respond to and resolve IT service requests within established service level agreements (SLAs).
• Install, configure, maintain, and troubleshoot desktop systems, laptops, printers, and peripheral devices.
• Monitor and ensure security software, antivirus solutions, and system updates are deployed and maintained.
• Maintain accurate inventories of IT hardware, software licenses, and technology resources.
• Support remote users and branch offices by diagnosing and resolving technical issues remotely.
• Create, update, and close service tickets, ensuring all incidents and requests are properly documented.
• Prepare detailed resolution notes and maintain records for future reference and knowledge sharing.
• Develop and update IT documentation, standard operating procedures (SOPs), and knowledge base articles.
• Conduct regular inspections of systems, network equipment, and IT infrastructure to ensure optimal performance.
• Collaborate effectively with internal teams while also managing assigned tasks independently.
• Participate in after-hours and on-call support activities when required.
• Perform additional IT-related duties as assigned by management.

Requirements

• Diploma or higher qualification in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• Minimum 3 years of experience in a Windows support, technical helpdesk, or IT support environment.
• Hands-on experience with Service Desk and Technical Helpdesk operations.
• Working knowledge of networking concepts, including TCP/IP, LAN, WAN, ADSL, and VPN technologies.
• Experience administering and supporting Active Directory, Group Policy, DNS, and DHCP services.
• Proficiency in Microsoft Office applications and end-user support.
• Strong knowledge of Microsoft Windows desktop and server operating systems.
• Proven ability to troubleshoot and resolve complex hardware, software, and network issues.
• Strong analytical, problem-solving, communication, and customer service skills.
• Ability to work independently and collaboratively within a team environment.
• Willingness to travel to branch locations and provide onsite support when required.

Roles & Responsibilities

Job Description

1.     Perform detailed cooling load calculations and thermal analysis for data halls, including rack-level heat load assessments.

2.     Design, review, and optimize ACMV systems, including:

- CRAC/CRAH units

- Chilled water systems

- Cooling towers and pumps

3.     Lead and support cooling system upgrades and retrofits, ensuring minimal disruption to live data center operations.

4.     Evaluate system performance using KPIs such as:

o  Power Usage Effectiveness

o  System Efficiency

5.     Conduct energy optimization studies and recommend improvements (e.g., air flow management, containment strategies, setpoint optimization).

6.     Support capacity planning and future expansion work based on IT load growth.

7.     Review engineering drawings, method statements, and ensure compliance with design intent and operational requirements.

8.     Work closely with operations teams to implement EOPs/MOPs for mechanical system interventions.

9.     Participate in risk assessments, failure mode analysis, and incident investigations related to cooling systems.

10.  Ensure all works comply with relevant standards and regulatory requirements in Singapore

Required Qualifications

1.     Bachelor’s Degree / Degree in Mechanical Engineering or related field

2.     Additional certifications relevant to theindustry is an added advantage 

3.     1-2 years’ experience maintainingelectrical, mechanical, fire protection system in a data centre environment

4.     Experience and knowledge of MEP equipmentsuch as CAHU, CRAC, ACMV systems, pumps, cooling towers, UPS, generators, etc.

5.     Strong technical expertise in thermalmanagement, cooling load calculations, and energy efficiency improvements,supporting design and upgrading of cooling systems in data centre environments.

6.     Strong problem-solving abilities,communication skills, and the ability to work independently and as part of ateam

7.     Strong written and verbal communicationskills

8.     Proficient in Computer skills eg.Microsoft office, google emails , docs etc.

9.     Shift work & Standby Duty is required(Shift allowance available)