Total 20 job vacancies by Sourceo Pte. Ltd.

Roles & Responsibilities

The Rotating Shift Technician is responsible for supporting 24×7 data centre operations, ensuring the reliability, safety, and continuity of all Mechanical & Electrical (M&E), critical infrastructure, and facilities systems in accordance with approved procedures, service level agreements (SLAs), and safety requirements.

·      Perform continuous monitoring, routine patrols, and inspection of data centre infrastructure, critical facilities, and associated equipment.

·      Manage day-to-day maintenance coordination, and escalate any critical troubleshooting requirements that needs to be conducted by manufacturers.

·      Conduct routine checks of M&E and critical systems performance.

·      Record and report daily operating conditions, abnormalities, and system status.

·      Supervise and oversee OEMs, subcontractors, and service vendors performing works on electrical, mechanical, fire, and critical facilities systems.

·      Ensure all vendors deliver competent, safe, and quality services in compliance with contractual obligations, site rules, and safety requirements.

·      Coordinate and monitor scheduled and ad-hoc vendor activities, ensuring proper documentation and work completion.

·      Promptly respond to incidents, alarms, and emergency situations.

·      Execute incident escalation in accordance with approved escalation matrices and emergency response procedures.

·      Provide standby and emergency support when activated, including shift stand-in or additional coverage as required.

·     Ensure proper handover and takeover of duties during shift changes.

·      Carry out duties that comply with approved SOPs (Standard Operating Procedures), MOPs (Method of Procedures), and EOPs (Emergency Operating Procedures).

·      Carry out all work strictly in accordance with site processes, operational governance, and safety regulations.

Job Expectations

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
  
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
  
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
  
• Conduct courtesy calls to guests.
  
• Stay well-versed and updated on all tourist-related information.
  
• Maintain and manage stock of promotional materials for daily operations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
  
• Friendly and service-oriented, with good communication and interpersonal skills.
  
• Team player who can work closely with Front Office and other hotel departments.
  
• Neat and professional appearance with a positive work attitude.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa
  

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
  
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
  
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
  
• Conduct courtesy calls to guests.
  
• Stay well-versed and updated on all tourist-related information.
  
• Maintain and manage stock of promotional materials for daily operations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
  
• Friendly and service-oriented, with good communication and interpersonal skills.
  
• Team player who can work closely with Front Office and other hotel departments.
  
• Neat and professional appearance with a positive work attitude.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa
  

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  
• Make courtesy calls to guests
  
• Requisite and keep stock of promotional materials for daily operations
  
• Ensure efficient and courteous services in baggage, transport handling and general enquiries
  

Requirements

• O-Level or equivalent
  
• Willing to perform rotating shifts
  
• Positive attitude with outgoing personality and good communication skills
  
• Experience in hospitality and knowledge of Opera will be advantageous
  

Available Location: 

• Orchard Rendezvous Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Sentosa Cluster: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
  
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
  
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  
• Approach any additional tasks assigned by superiors diligently and professionally.
  

Sentosa Cluster

• Oasia Resort Sentosa
  

Requirements

• Minimum completion of PSLE or its equivalent.
  
• Able to work rotating shifts, weekends and Public Holidays.
  
• Positive attitude with an outgoing personality and good communication skills.
  
• Those without experience are welcome to apply.

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
  

• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
  

• Establish contacts with house guests/long-staying guests and renders assistance when necessary.
  

• Make courtesy calls to guests.
  

• Requisite and keep stock of promotional materials for daily operations.
  

• Ensure efficient and courteous services in baggage, transport handling and general enquiries.
  

Requirements

• O-Level or equivalent.
  

• Willing to perform rotating shifts.
  

• Positive attitude with outgoing personality and good communication skills.
  

• Experience in hospitality and knowledge of Opera will be advantageous.
  

Available Location: Oasia Hotel Novena

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Available Location

• Oasia Hotel Downtown
  
• The Clan Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

Responsibilities

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
  
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
  
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
  
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Available Locations

• Adina Singapore Orchard
  
• Oasia Residence Singapore
  
• Orchard Parksuites
  
• Village Residence Hougang
  
• Quincy House Singapore
  

Requirements

• O-Level or equivalent
  
• Willing to work rotating shifts, weekends and Public Holidays
  
• Positive attitude with outgoing personality and good communication skills
  
• Experience in hospitality and knowledge of HMS will be advantageous
  

We are seeking a driven, detail-oriented and curious individual to join our team.  The Market and Client Support role supports clients and internal stakeholders across client onboarding, due diligence, and ongoing relationship management. The role acts as a key liaison between Commercial, Market Operations, Risk, Technology, and other internal teams to ensure client issues are resolved efficiently, client and vendor relationships are well supported, and market support documentation are maintained in line with the exchange and clearing framework, rules, procedures, and internal policies.

Key Responsibilities

Client Onboarding, Due Diligence & Relationship Support

• Act as the primary point of contact for external clients during the onboarding process, coordinating communication and progress across internal teams such as Market Operations, Technology, Risk, Regulatory and Commercial teams
  
• Support client onboarding and due diligence processes by providing required documentation, information, and clarifications
  
• Ensure onboarding timelines are met
  
• Act as a coordination point to help investigate, manage, and rectify client issues during onboarding and ongoing relationship support, working with relevant internal teams as required
  
• Assist with ongoing relationship management by preparing relevant documentation, updates, and responses to sales- and market-related queries
  

Exchange & Clearing Framework Knowledge

• Maintain a strong working understanding of the exchange and clearing framework
  
• Be familiar with applicable rules, procedures, and internal policies and understand how they impact clients
  
• Support internal and external queries relating to commercial and client-facing aspects of the framework
  

Technology Vendor Coordination & Management

• Act as a day-to-day coordination point for technology vendors in relation to client onboarding, market access, and ongoing client support
  
• Coordinate vendor inputs, timelines, and information required to support client onboarding and issue resolution
  
• Track vendor-related issues, actions, and dependencies, escalating where required to internal Technology or Operations teams
  

Documentation & Information Management

• Prepare, maintain, and revise key client-facing documentation, including:Client guides, onboarding materials, and FAQs
  Internal process and SOP documents and templates
  
• Ensure documentation is accurate, current, and aligned with approved frameworks and policies
  

Onboarding Progress Tracking & Reporting

• Track and maintain accurate records of client onboarding status, milestones, and dependencies
  
• Prepare regular onboarding progress updates for internal stakeholders, including Commercial, while maintaining audit-ready onboarding records and documentation via internal CRM.
  
• Support visibility of onboarding timelines, risks, and blockers, escalating issues where appropriate
  

Business Infrastructure & Process Support

• Support the build-out and ongoing maintenance of departmental business infrastructure, including:Standardised templates and document repositories
  Trackers for projects, onboarding, approvals, client issues, and vendor interactions
  Defined workflows for client support processes
  
• Identify gaps, inefficiencies, or risks in existing processes and propose improvements
  

Required Qualifications & Experience

• Bachelor’s degree in Finance, Computer Science, Economics, Business, Law, or a related field.
  
• 3–7 years of experience in client onboarding, client services, operations, or compliance within a relevant business such as a derivatives exchange, clearing house, broker, bank or technology vendor.
  
• Understanding of commodities derivatives markets and how market participants interact with full trade life cycle of derivatives.
  
• Solid knowledge of KYC, AML, and regulatory onboarding requirements
  

• Project management or process improvement experience.
  

Overview

We are in the precious metals business, launching with a vision to innovate and excel in the industry. If you are a motivated and proactive individual, join us on this exciting journey and contribute to shaping our future. This role will primarily focus on providing support on business development initiatives, client onboarding, as well as supporting day-to-day business operations. This is an excellent opportunity for a individual with an entrepreneurial mindset to take ownership and make an impact in a new venture.

Key Responsibilities

• Provide support on business development initiatives  to expand precious metals business, including the addition of new products and services.
  
• Manage end‑to‑end client onboarding, serving as the primary point of contact and coordinating internally to resolve any blockers or issues.
  
• Engage with clients on pricing and market updates, supporting efforts to attract trading volume and strengthen client relationships in collaboration with the Managing Director and Sales team.
  
• Develop and prepare compelling pitch decks and comprehensive documentation for external clients, partners, and internal leadership.
  
• Operations support:Assist in executing daily operational tasks, including trade processing, inventory tracking, and customer inquiries as the business ramps up.
  Support system testing and troubleshooting to ensure smooth functionality of operational tools and platforms.
  
• Take on additional tasks as needed, such as data entry, website updates, research, or assisting with marketing initiatives.
  
• Proactively identify areas for improvement and suggest solutions to enhance efficiency and scalability.
  

Required Qualifications

• Bachelor's degree holder
  
• Strong organizational skills and attention to detail.
  
• An entrepreneurial mindset with a proven ability to take initiative and responsibility for tasks.
  
• A resourceful and adaptable approach, thriving in a startup environment with a passion for problem-solving.
  
• Possess a can-do attitude, eagerness to learn and take up new challenges.
  
• Ability to work independently and collaboratively in a small, fast-moving team.
  
• Excellent communication skills, both written and verbal.
  

Preferred Qualifications (Not required but good to have)

• 1 to 2 years of working experience involved in commodities or related roles, preferably within physical and precious metals.
  
• Basic coding skills (e.g., HTML, CSS, Python, or similar) to assist with website or system-related tasks.
  
• Interest or familiarity with the precious metals industry (training will be provided).
  
• Background in driving business development and supporting new initiatives
  
• Experience with process documentation or operational workflows.
  
• Availability to start immediately preferred