Job Summary
Provide 1st and 2nd level technical support to end users by troubleshooting and resolving desktop, laptop, printer, and email issues. Manage Windows OS versions, MS Office applications, network connectivity, and hardware diagnostics to ensure smooth IT operations.
Responsibilities
- Deliver 1st and 2nd level technical support to resolve desktop client and hardware issues promptly
- Troubleshoot and repair laptop and printer problems to minimize user downtime
- Manage and maintain Windows XP, Vista, and 7 operating systems for optimal performance
- Configure and troubleshoot MS Office applications to support user productivity
- Administer network connectivity and printer mapping to ensure seamless access
- Configure and resolve email messaging issues in Outlook for effective communication
- Diagnose and repair desktop hardware faults to maintain system reliability
- Perform additional IT support tasks as assigned to meet operational needs
