Customer Communication
- Respond to customer inquiries regarding testing services, scope, pricing, and turnaround time.
- Provide professional consultation to help clients choose appropriate testing standards and methods.
- Maintain regular communication with clients regarding test progress and report status.
Quotation & Order Handling
- Prepare and send quotations based on customer requirements and applicable testing standards.
- Follow up on quotations and convert inquiries into confirmed orders.
- Process service orders in the system and ensure accurate documentation.
Sample Coordination
- Coordinate with customers for sample submission, shipping, and documentation.
- Check sample information and ensure proper registration in the system.
- Test Assign based on the client’s requirements.
- Work closely with laboratory teams to schedule testing and prioritize urgent samples.
Project Tracking
- Monitor testing progress and ensure timelines are met.
- Inform customers proactively about delays, issues, or additional requirements.
Customer Relationship Management
- Build and maintain strong relationships with clients.
- Handle customer complaints or service issues professionally and escalate when necessary.
- Support sales teams in maintaining key accounts.
Documentation & Compliance
- Maintain accurate records of quotations, orders, test requests, reports, invoices.
- Ensure all processes follow internal quality procedures and relevant standards.
Handle ad-hoc assignment as required.
