Total 3 tech support job vacancies in Customer Service category in The Philippines

This role is required to perform shift duties as follows:

Standard staggered day shifts 8.00am to 5.00pm / 9.00am to 6.00pm./ 10.00am to 7.00pm

• Serve as the first point of contact for customer seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issue to the next support personnel
• Provide accurate information on IT products and services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass any feedback and suggestion by customer to the appropriate internal team
• Identify and suggest possible improvement on procedure

Requirements: 

• Minimum Diploma with prior 1 to 2 years experience in customer service or IT Technical support
• Preferably with ITIL v3 certification is advantageous

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Tech Services Pte Ltd
UEN No. 202233837K

• Provide IT support with strong frontline experience.
• Handle IT Service Management (ITSM) tickets, requests, walk-ins, on-site support, self-help kiosks, VIP phone assistance, onboarding/offboarding, and hardware/software support.
• Address and resolve basic incidents and walk-in requests; log all incidents and requests; engage Subject Matter Experts (SMEs) for issues beyond frontline scope.
• Ensure proper escalation to relevant departments after gathering necessary information and performing basic troubleshooting. Escalate security-related or data breach–related incidents within one hour.
• Document resolutions and update the self-help and knowledge base. Contribute to improving general IT application knowledge and frontline resolution capability.

Interested candidate please click "APPLY" to begin your job search journey.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Able to work in Shifts , weekend and PH support

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.. If you wish to withdraw your consent, please email us at Ken.Tan@persoloutsourcing.com. Please feel free to contact us if you have any queries.