Onsite Support Engineer (L2/L3)
1 month ago
Degree/Diploma in IT or EquivalentMinimum 4 – 9 Years of experience in IT End User Support (L2/L3)Clear understanding and experience in handling End P.....
- Degree/Diploma in IT or Equivalent
- Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
- Clear understanding and experience in handling End Point Computers and IOT Devices
- Good understanding of Client Server Architecture
- Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
- Experience in Disc Encryption, Application Security, and Endpoint security at client level.
- Daily Security and Vulnerability management to maintain KPI and SLA.
- Basic understanding of Active Directory.
- Incident and Change Request support to users.
- Find solution for unseen IT related issues and documentation as SOP.
- Experienced handling large excel files with Vlook-up, pivot etc.
- Experienced in collaborating and managing vendor support.
- Excellent communication and interpersonal skills
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