Total 2 job vacancies by Lifescan Imaging Pte. Ltd.

Occupation

CUSTOMER CALL CENTRE OFFICER

Job Responsibilities:

• Respond promptly and professionally to customer enquiries via phone, email, and online messaging platforms.
• Answer any incoming calls, respond to customer’s emails not withstanding other avenues of communication.
• Assist with appointment bookings for regular health screenings and vaccinations.
• Deliver high-quality customer service by addressing both internal and external stakeholders' enquiries and feedback in a timely manner.
• Ensure strict adherence to PDPA guidelines and maintain patient confidentiality at all times.
• Provide accurate information on available medical services, packages, and promotions.
• Support additional duties as assigned to meet operational needs.
• Provide advice on insurance claims and processes (if any)
• Ensure high standards of Service Quality to internal and external stakeholders.
• Any other adhoc duties assigned when appropriate.

Job Requirements:

• Minimum GCE 'N' or 'O' Level qualification.
• Excellent customer service and communication skills.
• Ability to manage enquiries in a courteous and professional manner.
• Enjoys working in a collaborative team environment.
• Strong time management skills to ensure quick and efficient responses to customer queries.
• Willingness to learn and grow within the healthcare sector.
• Previous experience in a call centre or healthcare-related role is an advantage.

Responsibilities:

• Attend to patients courteously upholding quality service standard
• Perform triage and registration
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
• Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
• Chaperoning doctor for patient examination
• Assist to prepare and dispense medication
• Top up medications and assist in stock taking as required
• Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning.
• Any other duties as required

Requirements:

• Minimum GCE N / 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations
• Experience in healthcare setting and able to perform Phlebotomy would be an advantage
• Enrolled nurses may be considered.
• Good interpersonal and communication skills.
• Good customer-service mindset.
• Passionate to learn and work in the Healthcare sector