Roles & Responsibilities
· Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines
· Provide customer service for the overall Order Fulfilment from Order creation until Order closure
· Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required
· Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required
· Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams
· Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order
· Other administrative tasks
· Need to work over the weekend and public holiday for urgent arrangment.
