Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants
Conduct daily pre-shift briefings, service standards check, and floor walk-throughs
Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing
Manage staffing schedules and deployment across counters, serveries, and catered function setups
Handle guest feedback and service recovery in a professional and timely manner
Work closely with the culinary team on service transitions, menu changes, and special promotions
Train team on Chinese dining etiquette, service protocols, and brand standards
Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed
Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor
Support Account Manager in client reporting, site visits, and special events
Requirements:
Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining
Strong floor leadership — ability to motivate, manage, and grow a diverse team
Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)
Experience in managing service for premium tech campuses or hotel F&B is advantageous
Calm, solution-oriented under pressure; skilled in service recovery
Good communication skills; bilingual in English and Mandarin preferred
Basic Food Hygiene Certificate (WSQ); higher certifications an advantage
