Total 9 job vacancies by Exasoft Pte. Ltd.

Responsibilities:

• Manage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications
• Coordinate production support activities, ensuring system stability, SLA adherence, and timely issue resolution
• Drive release and change governance processes, ensuring proper approvals, planning, and execution
• Oversee incident and problem management, including tracking, escalation, and resolution coordination
• Manage IT financial operations (FinOps) including budgeting, forecasting, accruals, and cost optimization
• Lead cloud cost planning and budget governance, ensuring efficient utilization of cloud resources
• Support workforce capacity planning, resource allocation, and utilization tracking across teams
• Govern vendor and managed services, including contract lifecycle, performance tracking, and engagement management
• Manage IT assets and environment readiness, ensuring availability and compliance
• Oversee access provisioning and identity governance, ensuring security and compliance standards are met
• Provide Agile PMO support, including sprint coordination, backlog tracking, and delivery governance
• Maintain application portfolio reporting, including performance, utilization, and cost insights
• Drive technology procurement and contract governance, including PO tracking and invoice validation
• Prepare PMO reports and RAG status tracking for leadership and stakeholders
• Support IT asset provisioning and environment setup for project and operational needs
• Contribute to application deployment support and release readiness activities
• Maintain and manage knowledge repositories using SharePoint and Confluence
• Ensure project tracking and governance reporting across multiple initiatives
• Develop and maintain documentation, SOPs, and process frameworks
• Collaborate with cross-functional teams to ensure delivery alignment and operational excellence

Requirements:

• 12+ years of experience in Application Lifecycle Management, Production Support, and Governance frameworks
• Experience in IT Financial Management (FinOps) and cloud cost optimization
• Hands-on experience in PMO reporting and project tracking
• Experience in managing vendor contracts, procurement processes, and managed services
• Strong experience in IT asset management, environment provisioning, and deployment support
• Experience in IT security, access management, and identity governance practices
• Experience in cloud platforms and enterprise application environments
• Experience in knowledge management tools such as SharePoint and Confluence
• Experience in Jira and Kanban boards for Agile delivery tracking
• Hands-on experience in financial systems such as Hyperion and PSGL
• Experience in MS Excel, PowerPoint, and Outlook for reporting and analysis
• Experience in Windows-based enterprise environments
• This role is 24*7 support
• This role requires weekend on call support
• Excellent communication and stakeholder management skills
• Strong leadership and coordination capabilities across cross-functional teams
• Demonstrated problem-solving and analytical thinking skills
• Strong organizational and planning abilities with attention to detail

Skillset

1. Technically competent in Tagetik CCH, SQL & Hyperion Modules such as Hyperion Essbase, Hyperion Financial Management & FDM, SmartView.

2. Technically competent in Unix/Linux/Windows, MS SQL, JBoss, Batch & Shell scripting.

3. Up to 7+ years of IT experience & 5+ application development/support

4. Last 3 years of relevant experience in banking/financial services industry

5. Strong experience in banking/financial services industry

6. Demonstrable analytical skills with deep knowledge Production Support Environment.

7. Incident, problem, and service Outage management experience is Plus.

8. Good Communication and Articulation Skills.

Roles/Responsibilities

1. Responsible to provide BAU support for ensuring system availability and provide support for applications like Tagetik CCH, Hyperion modules – HFM, FDQM, Essbase.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Perform impact analysis of enhancements/projects that will impact supported systems.

9. Participate in Disaster Recovery and Business Continuity exercises.

10. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

11. Have a quality mind-set with prevention attitude to attain zero defects

12. Able to support SIT/UAT/PROD/DR deployment, with DevOps

13. Able to support relevant software/platform/database upgrade for the systems.

14. Work with various clusters (Infra, DBA, Network, Data Centre) and coordinate whenever any production issue & Batch recovery.

Responsibilities

• Oversee operations across hybrid environments including cloud and on-premises infrastructure
• Manage enterprise platforms such as Windows Server, Active Directory, virtualization, and cloud services
• Lead cloud adoption and migration initiatives, ensuring seamless transition and minimal business disruption
• Ensure infrastructure reliability, performance, and security across systems
• Drive managed services operations with a focus on SLA adherence and service quality
• Manage day-to-day operations including incident resolution, escalation handling, and service continuity
• Lead major incident management and ensure timely resolution of critical issues
• Monitor system performance and implement improvements to enhance stability and efficiency
• Oversee data center operations, including backup, disaster recovery, and business continuity planning
• Manage system upgrades, patching, and lifecycle management of infrastructure components
• Ensure readiness and execution of DR drills and recovery procedures
• Support platform standardization and automation initiatives
• Lead infrastructure transformation, migration, and onboarding projects
• Define project scope, timelines, and deliverables aligned with business requirements
• Ensure smooth transition of services into operations with proper documentation and governance
• Collaborate with cross-functional teams for successful project execution
• Ensure adherence to ITIL processes including incident, problem, and change management
• Drive risk identification, mitigation planning, and compliance with security standards
• Support audit activities and implement corrective actions where required
• Maintain accurate documentation, reporting, and governance frameworks
• Lead and mentor large, multi-technology teams across geographies
• Act as the primary escalation point for technical and operational issues
• Build strong relationships with clients, stakeholders, and internal teams
• Provide regular updates, reports, and insights to leadership on service performance
• Drive service improvement initiatives and operational efficiencies
• Promote automation to reduce manual efforts and improve delivery speed
• Identify opportunities for optimization in infrastructure and service delivery

Requirements

• 17+ years strong experience in IT Infrastructure & Data Center Operations
• Strong experience in Azure Cloud, AWS, and Hybrid Environments
• Solid experience in Windows Server, Active Directory, and Virtualization (VMware/Hyper-V)
• Experience in backup, disaster recovery, and high availability solutions
• Strong experience in ITIL processes and service management frameworks
• Experience in managing large-scale enterprise environments and global delivery models
• Hand on experience in Email Gateways and Identity Management
• Experience in DNS, DHCP
• Hands on experience in Security Tools
• Proven ability to lead technical teams and manage stakeholder relationships
• Preferred Certifications in Azure, AWS, or VMware
• Hand on experience in managed services or global delivery environments
• Experience in security, compliance, and audit frameworks
• Experience in Team management

Responsibilities:

• Provide Level 1 Service Desk support for incidents, service requests, and user queries
• Manage and resolve tickets using ServiceNow ITSM modules
• Develop, customize, and maintain ServiceNow reports and dashboards
• Generate operational, SLA, and performance reports for internal teams and clients
• Analyze ticket trends and provide actionable insights for process improvements
• Ensure accurate ticket logging, categorization, and closure within SLA timelines
• Collaborate with internal teams to improve reporting structures and data accuracy
• Support audit and compliance reporting requirements
• Maintain documentation for reporting templates, workflows, and processes
• Working hours- 7am – 4pm.

Requirements:

• 1–3 years of experience in Service Desk / IT Support roles
• Strong hands-on experience in ServiceNow Reporting (mandatory – niche skill)
• Hands-on experience in ServiceNow ITSM modules (Incident, Problem, Change, Request)
• Ability to create custom reports, dashboards, and performance analytics
• Experience in SLA tracking and service metrics
• Basic understanding of ITIL framework
• Strong analytical and problem-solving skills
• Excellent communication skills (written & verbal)
• Experience with ServiceNow Performance Analytics
• Exposure to data analysis tools (Excel, Power BI)
• Knowledge of automation or scripting in ServiceNow
• Experience supporting global clients / multi-region environments

Responsibilities:

• Provide best customer experience on service performance due to regular system reviews and pro-active performance and resilience improvements
• Solving incoming incidents
• Analysis of problems and support in defining solutions
• Collaborate and work with Engineering team to develop technical solutions, plans and configuration, in response to requirements from Business and Application teams.  Deliver to the deployment team for execution.
• Establish configuration standards and design guidelines for Linux and system software, covering availability, performance, resilience, monitoring, backup and recovery functional areas.
• Provide technical assistance to development team and operation teams.
• Troubleshoot and drive system recovery.  Escalate problems with actual or potential major impact to problem management and IMS management.  Perform root cause analysis and ensure planned actions are carried out to prevent recurrence.  Must be proactive and possess a sense of urgency during service recovery
• Lead and control the delivery of outsourcer technical team of system administrators.
• Ensure the supportability of the OS and system software.  Plan and lead upgrade projects.
• Review and approve change requests.  Supervise execution for major change
• Conduct performance analysis and tuning
• Automate system operation
• Track and drive patch management for all middleware software.  Track, plan and drive software upgrades to ensure continuous supportability.
• Manage backup and recovery
• Conduct asset management
• Design and control access plans and matrix for infrastructure services and support personnel.  Perform regular access review and validation.
• Establish adequate monitoring to ensure efficient and reliable service delivery
• Apply new technology and process to improve system supportability, recoverability, availability and performance.
• Provide operational excellence and skills on OS and system software to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations).
• Provide technical guidance and mentoring to help develop less experienced engineers.
• Support audit and compliance activities.
• Conduct capacity planning and performance management.
• Analyze problems and support in defining solutions

Requirements:

• Strong experience in technical knowledge of Linux, Solaris and Unix hardware, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).
• Experience in troubleshoot and performance tuning of Linux / UNIX
• Experience in implementing and operating Linux server clustering
• Strong Information security knowledge.
• Should have data communication and network knowledge.
• Experience in middleware and application execution in the Linux / UNIX environment is an added advantage

Responsibilities

• Oversee operations across hybrid environments including cloud and on-premises infrastructure
• Manage enterprise platforms such as Windows Server, Active Directory, virtualization, and cloud services
• Lead cloud adoption and migration initiatives, ensuring seamless transition and minimal business disruption
• Ensure infrastructure reliability, performance, and security across systems
• Drive managed services operations with a focus on SLA adherence and service quality
• Manage day-to-day operations including incident resolution, escalation handling, and service continuity
• Lead major incident management and ensure timely resolution of critical issues
• Monitor system performance and implement improvements to enhance stability and efficiency
• Oversee data center operations, including backup, disaster recovery, and business continuity planning
• Manage system upgrades, patching, and lifecycle management of infrastructure components
• Ensure readiness and execution of DR drills and recovery procedures
• Support platform standardization and automation initiatives
• Lead infrastructure transformation, migration, and onboarding projects
• Define project scope, timelines, and deliverables aligned with business requirements
• Ensure smooth transition of services into operations with proper documentation and governance
• Collaborate with cross-functional teams for successful project execution
• Ensure adherence to ITIL processes including incident, problem, and change management
• Drive risk identification, mitigation planning, and compliance with security standards
• Support audit activities and implement corrective actions where required
• Maintain accurate documentation, reporting, and governance frameworks
• Lead and mentor large, multi-technology teams across geographies
• Act as the primary escalation point for technical and operational issues
• Build strong relationships with clients, stakeholders, and internal teams
• Provide regular updates, reports, and insights to leadership on service performance
• Drive service improvement initiatives and operational efficiencies
• Promote automation to reduce manual efforts and improve delivery speed
• Identify opportunities for optimization in infrastructure and service delivery

Requirements

• 17+ years strong experience in IT Infrastructure & Data Center Operations
• Strong experience in Azure Cloud, AWS, and Hybrid Environments
• Solid experience in Windows Server, Active Directory, and Virtualization (VMware/Hyper-V)
• Experience in backup, disaster recovery, and high availability solutions
• Strong experience in ITIL processes and service management frameworks
• Experience in managing large-scale enterprise environments and global delivery models
• Hand on experience in Email Gateways and Identity Management
• Experience in DNS, DHCP
• Hands on experience in Security Tools
• Proven ability to lead technical teams and manage stakeholder relationships
• Preferred Certifications in Azure, AWS, or VMware
• Hand on experience in managed services or global delivery environments
• Experience in security, compliance, and audit frameworks
• Experience in Team management

Roles and Responsibilities

• Provide best customer experience on service performance due to regular system reviews and pro-active performance and resilience improvements
• Solve incoming incidents
• Analyze of problems and support in defining solutions
• Collaborate and work with Engineering team to develop technical solutions, plans and configuration, in response to requirements from Business and Application teams. Deliver to the deployment team for execution.
• Establish configuration standard and design guideline for Linux and system software, covering availability, performance, resilience, monitoring, backup and recovery functional areas.
• Provide technical assistance to development team and operation teams.
• Troubleshoot and drive system recovery. Escalate problems with actual or potential major impact to problem management and IMS management. Perform root cause analysis and ensure planned actions are carried out to prevent recurrence. Must be proactive and possess a sense of urgency during service recovery
• Lead and control the delivery of outsourcer technical team of system administrators.
• Ensure the supportability of the OS and system software. Plan and lead upgrade projects.
• Review and approve change requests. Supervise execution for major change
• Conduct performance analysis and tuning
• Automate system operation
• Track and drive patch management for all middleware software. Track, plan and drive software upgrades to ensure continuous supportability.
• Manage backup and recovery
• Conduct asset management
• Design and control access plans and matrix for infrastructure services and support personnel. Perform regular access review and validation.
• Establish adequate monitoring to ensure efficient and reliable service delivery
• Apply new technology and process to improve system supportability, recoverability, availability and performance.
• Provide operational excellence and skills on OS and system software to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations).
• Provide technical guidance and mentoring to help develop less experienced engineers.
• Support audit and compliance activities.
• Conduct capacity planning and performance management.
• Analyze problems and support in defining solutions

Requirements

• Possess good technical knowledge of Linux, Solaris and Unix hardware, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).
• Experience in troubleshoot and performance tuning of Linux / UNIX
• Experience in implementing and operating Linux server clustering
• Information security knowledge.
• Data communication and network knowledge.
• Experience in middleware and application execution in the Linux / UNIX environment is an added advantage

Responsibilities:

• Collaborate and work with application team and plan for EOS upgrade accordingly
• Establish configuration standard and design guideline for UINX and system software, covering availability, performance, resilience, monitoring, backup and recovery functional areas
• Provide technical assistance to development team and operation teams
• Good in writing scripts using perl,ksh and phyton
• Understanding of various development, testing and deployment tools - GIT/GITHUB, MAVEN, JENKINS, DOCKER, KUBERNETES, ANSIBLE, PUPPET, CHEF, NAGIOS
• Troubleshoot and drive system recovery.  Escalate problems with actual or potential major impact to problem management and IMS management.  Perform root cause analysis and ensure planned actions are carried out to prevent recurrence.  Must be proactive and possess a sense of urgency during service recovery
• Ensure the supportability of the OS and system software. Plan and lead upgrade projects
• Review change requests.  Supervise execution for major change
• Conduct performance analysis and tuning
• Automate system operation
• Track and drive OS upgrade for all OS software.  Track, plan and drive software upgrades to ensure continuous supportability.
• Manage backup and recovery

Requirements:

• 5 years of system support experience on AIX
• Strong technical knowledge of AIX operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).
• Experience in troubleshoot and performance tuning of UNIX
• Experience in implementing and operating UNIX server clustering
• Strong of Information security knowledge
• Data communication and network knowledge
• Experience in middleware and application execution in the UNIX environment is an added advantage

Responsibilities:

• Provide technical support and troubleshooting for Murex and GFM application's, ensuring smooth operations and resolving any issues that arise.
• Experience in Datamart
• Collaborate with the development team to identify and address system performance bottlenecks, optimize application configurations, and implement enhancements
• Automate repetitive tasks and processes using scripting languages to improve efficiency and reduce manual effort
• Monitor system health, analyze logs, and proactively identify and address potential problems
• To carry out Duty Support rotations among the team members. Also carry out weekend implementations for new product features when on duty week

Requirements:

• Strong technical skills and experience in working with the Murex application, including knowledge of its various modules (e-tradepad, simulation, Limits, Livebook, Mxml, Datamart, etc.)
• Proficient in Unix/Shell scripting and database management
• Excellent troubleshooting and problem-solving abilities, with the ability to quickly identify and resolve complex issues
• Demonstrated ability to multitask and prioritize effectively, with good communication skills
• Familiarity with software development life cycle and agile methodologies
• Ability to work collaboratively with cross-functional teams and stakeholders