Total 5 job vacancies by Encompasse

Job Description
•Reports to Contact Centre Team Lead

•Handle customer service hotline, email, and live chat, and provide first level of supports from OMNI Channels

•Resolve customer queries efficiently and escalate issues promptly

• Follow Standard Operating Procedures closely

• Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / GCE “A” Level / NITEC / GEO ‘O’ Level or equivalent

• Minimum C5 for English ‘O’ level

• At least 2 years of relevant working experience in contact centre environment and/or service-related industry

•Pleasant disposition with good communication skills

•Fluency in a second language

•Computer literate and good typing and writing skills

WFO - Ang Mo Kio, M-F: 8am - 5:30pm

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Job Description

- Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

- Competent in using MS Words and Excel for reports generation.

- Requires logical and analytical thinking.

- Good communication skills.

- Open to working shifts. (Mondays – Fridays, 8.30am - 5.30pm and Saturdays, 8:30am -12.00pm or 12.00pm – 4:30pm)
WFO at Paya Lebar
2-year contract

Requirements

- At least Nitec or equivalent with at least 2 years of experience in customer service.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

- Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

- IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

- Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

- Competent in using MS Words and Excel for reports generation.

- Requires logical and analytical thinking.

- Good communication skills.

- Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm)

WFO at Paya Lebar

Requirements

- At least Nitec or equivalent with at least 2 years of experience in customer service.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

- Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

- IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage