Total 2 job vacancies by Csgroup Pte. Ltd.

Responsibilities:

• Provide first and second level IT technical support to end users including desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues within defined SLA timelines.
• Perform onsite and remote troubleshooting, escalation, and follow up to ensure timely issue resolution.
• Manage incidents, service requests, and problem records through the IT Service Management / ticketing system.
• Ensure tickets are properly logged, categorized, prioritized, documented, and closed in accordance with IT service procedures.
• Track recurring issues and assist in problem root cause analysis and preventive actions.
• Support SLA monitoring, reporting, and service improvement initiatives
• Endpoint onboarding and device lifecycle management
• Software deployment and patching activities
• Endpoint health checks and compliance status monitoring
• Assist in Windows OS patching, application updates, and remediation tasks as scheduled
• Perform endpoint troubleshooting for non compliant or unmanaged devices

Requirements:

• At least 3 years of experience in providing Level 1 support
• Basic knowledge of networking, IT security, and infrastructure
• Exposure to Oracle and Microsoft SQL Server is a plus
• Familiar with Microsoft 365, Office, and collaboration tools

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

Responsibilities:

• Provide 1st Level remote and on-site troubleshooting support to all employees
• Responsible for overall IT support and maintenance
• Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
• Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
• Maintain backups and restoration tests
• Conduct IT induction training for users
• Participate in internal or external audits and accreditations
• Participate in system improvement projects when required
• More will be shared during interview

Requirements:

• Diploma or Degree in Information Technology/Infocomm Technology or its equivalent.
• Good to have some prior experience in providing End-User support.
• We are happy to consider junior applicants who are keen to learn on the job.    
• *This is a 1 year contract, with high potential to be converted to permanent headcount.

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)