Total 4 job vacancies by Comfort Transportation Pte Ltd

About the role

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the North-East Region and will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.

• Provide real-time service recovery to affected parties when required, in accordance with established procedures.

• Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.

• Support additional operational areas beyond P2P services as and when the operational scope is expanded.

• Perform ad hoc tasks as assigned by the superior (s)

What we're looking for

• Possess good interpersonal and hearing skills 

• Ability to work well in a team and independently

• Previous experience in a customer service or call centre role is preferred

• A positive attitude and a willingness to go the extra mile for our customers

• Willingness to work shifts

Job Responsibilities:

To provide counter registration and administrative support at Training Hub.

• Tally of payment, SkillsFuture claim, invoice submissions
• Logistic support of training operations
• Liaison with external agencies on documents and submissions
• Follow-ups with trainees on document submission or claim issues etc
• Answering to telephone and email enquiries on training course
• Front counter duties handling customer query on training course
• Any adhoc duties assign

Job Requirements

• Minimally GCE 'O' Level
• IT Knowledge, Microsoft Office skills (especially in Excel)
• Digital Website, i.e Skills Future Claims
• Candidates who are bi-lingual will be advantageous
• Good communication & interpersonal skills

Job Responsibilities

• Conduct performance reviews with drivers to improve their service performance
• Identify recalcitrant drivers and take appropriate actions to deal with drivers, including termination of their service
• To assist in any media & govt sector enquiry on driver
• To assist in repo of taxi
• Any other adhoc duties

Job Requirements

• Minimally GCE O or A Levels
• Computer literate
• Good knowledge in investigation job
• Candidates with a driving license and Taxi Vocational License will be advantageous
• Able to lead the team

Job Responsibilities:

• Conduct performance reviews with drivers to improve their service performance
• Identify recalcitrant drivers and take appropriate actions to deal with drivers, including termination of their service
• To assist in repo of Taxi
• Any other adhoc duties as assigned

Job Requirements

• Minimally GCE 'O' or GCE 'A' Level
• Computer Literate
• Good knowledge in investigation job
• Candidates who possess a driving license and Taxi Vocational License will be advantageous
• Team Player