Total 24 job vacancies by AccorHotel

We are looking for a creative and detail-oriented Graphic Designer to join our team. This position will be responsible for creating visual content that enhances the hotel’s brand image, promotes our services, and ensures a cohesive aesthetic across all guest touchpoints.

• Create high-quality designs for print and digital collateral, including brochures, flyers, menus, room directories, banners, and advertisements.
• Design engaging visuals for social media platforms (Instagram, Facebook, LinkedIn), the hotel website, and email newsletters.
•  Ensure all designs adhere to the hotel’s brand guidelines (logo usage, color palette, typography) to maintain a consistent identity.
• Retouch and edit photos of rooms, food, events, and amenities for marketing use.
•  Assist different departments (e.g., Sales, Events, and F&B) with design needs for internal communications, signage, and promotional materials.
• Organize and maintain the hotel’s digital asset library (photos, logos, fonts).

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Mumbai, India. In this role, you will be the welcoming face of our dining venues, delivering exceptional service that exceeds guest expectations. You will work collaboratively with our F&B team to ensure every guest enjoys a memorable dining experience through attentive, efficient, and personalized service. This position offers the opportunity to develop your hospitality career while working in a dynamic, fast-paced environment that values professionalism, innovation, and inclusive teamwork.

• Greet all guests warmly upon arrival and escort them to their assigned tables with a friendly demeanor
• Perform opening and closing duties as assigned, including setting tables according to established standards and procedures
• Inspect table settings, cleanliness, and side station preparation prior to service commencement to ensure all workstations meet quality standards
• Deliver food and beverage services in accordance with departmental standards, ensuring prompt and accurate order fulfillment
• Pick up and serve food and beverage orders promptly, ensuring items arrive at the correct temperature and in pristine condition
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain the highest safety protocols
• Remember individual guest names and preferences to provide personalized, attentive service that enhances their dining experience
• Identify and capitalize on upselling and cross-selling opportunities to maximize revenue while maintaining guest satisfaction
• Cross-sell other dining venues when the primary outlet reaches capacity, demonstrating flexibility and collaborative spirit
• Clear and tidy tables efficiently following guest departure, maintaining organized workstations throughout service
• Collect and verify food and beverage supply requisitions, ensuring stock accuracy and proper inventory management
• Report any complaints, incidents, or irregularities to management promptly and professionally
• Assist other F&B outlets during peak times or as required, demonstrating team commitment and operational support
• Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel services and features
• Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
• Attend all briefings, meetings, and training sessions as assigned by management
• Report for duty on time, wearing a clean and complete uniform, maintaining high standards of personal appearance and hygiene
• Perform additional reasonable duties as assigned by hotel management

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Prime Function:

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

The Food and Beverage Service Executive supervises his/her team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guests’ dining experience expectations as well as to contribute to the achieving of the outlet’s set financial and other targets. 

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Provides excellent and high-quality service at all times to all of our guests based on established hotel standard operating procedures. 
• Oversees the set-up and operation of a station/section in a restaurant. 
• Supervises and participates in running an efficient and profitable operation in the assigned areas.  
• Liaises with the outlet manager to actively encourage a professional and dedicated team. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees to consistently achieve the highest service and product delivery standards with the highest degree of client care and service at all times. 
• Provides services for guests such as order taking and promoting the restaurant's food and beverage offerings. 
• Has extensive knowledge of the hotel’s food & beverage menus to provide knowledgeable service to our product, including liquors and cocktails, upselling products whenever possible and adequate. 
• Remembers guests’ preferences and guests’ names to extend adequate personalized service. 
• Takes guests’ Food & Beverage orders timely, professionally, accurately and assures correct input in the Point of Sales system including seat cover position or any allergens. 
• Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service and when the main course is served. 
• Uses the guest name appropriately and communicates it to restaurant colleagues, culinary colleagues were appropriate and managers. 
• Serves food/beverage and all condiments correctly in a timely and efficient manner and at the correct temperature. 
• Arrange and maintain all assigned side stations and continually stock each station before and after every shift to always be adequately stocked. 
• Makes sure all silver and glassware are polished, wiped and spotless. 
• Keep all side stations clean at all times. 
• Upkeeps and clears tables between courses throughout the dining experience. 
• Picks up check before guests leave and wish every guest a warm farewell while thanking them for their visit. 
• Follows through opening and closing duties.  
• Adjusts service to suit guests’ requests and personalizes any interaction with the guest. 
• Actively engages in upselling and adds value. 
• Communicate any service shortfalls or possible negative guest perceptions to the manager on duty promptly. 
• Ensures efficiency of work in dishwashing, pantry, and service preparations. 
• Ensures cleanliness and work safety in food preparation and service areas. 
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing every week, sending soil linen for exchange for clean ones, assisting in stock count inventory and collecting Food & Beverage requisition daily.  

Provides a Leading and Consistent Guest Experience  

• Promotes sales through direct guest contact.  
• Constantly obtains guest feedback during operation ensuring guest satisfaction. 
• Handles minor complaints and reports to the managers for proper follow-up. 
• Builds strong relationships with local guests and builds a loyal following as a foundation for a successful operation.  
• Maintains levels of confidentiality and discretion of the guest, colleagues, and operator at all times.  

Management and Leadership of Outlet

• Is a mentor and role model for the Food & Beverage Associates. 
• Proactive, innovative with in-depth Food & Beverage and market knowledge.  
• Observes colleague’s performances, grooming, and punctuality and communicates with the managers accordingly.  
• Provides a high level of Safety and Security for guests and colleagues.  
• Checks daily opening and closing duties. 

Training, Learning and Development of the Team

• Conduct regular on-the-job training for colleagues to develop their skills and knowledge.  
• Guides the departmental orientation for new hires. 
• Ensures that colleagues are aware of hotel rules and regulations. 
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. 
• Consistently develops in self-learning and development of own skills and knowledge. 

Other Responsibilities  

• Performs any other duties that may be assigned by the manager. 
• Ensures NEA rules and regulations are met and achieved.   
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned. 

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all products served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Performs any other duties and responsibilities that may be assigned. 

To provide excellent guest service by ensuring a pleasant dining experience, maintaining service standards, and assisting in restaurant operations.

Key Responsibilities:

• Greet and seat guests courteously, ensuring comfort and satisfaction.

• Present menus, take orders accurately, and serve food & beverages promptly.

• Ensure table setup and cleanliness as per hotel standards.

• Maintain knowledge of menu items, ingredients, and daily specials.

• Coordinate with kitchen and bar staff to ensure timely service.

• Handle guest complaints professionally and report to the supervisor if required.

• Ensure adherence to hygiene, grooming, and safety standards.

• Assist in billing and cash handling procedures.

• Support in banquet or special event setups when needed.

• To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
• To perform all duties and tasks in the assigned place of work
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management

Assist other Food & Beverage outlets with their operations during peak times or when Required.

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

We are currently looking for a passionate and driven individual to take on the role as a full-time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.

The responsibilities:

• Welcoming guests and managing check-in/check-out procedures
• Handling reservations, inquiries, and guest requests
• Providing local knowledge and recommendations
• Processing payments and maintaining accurate records
• Resolving guest concerns with professionalism and care
• Supporting other departments to ensure smooth hotel operations

Guest Service Associate-Housekeeping 
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.