Total 5 call center job vacancies in Construction / Property category in The Philippines

The Construction Quality Manager oversees quality assurance and quality control activities throughout the construction phase of a project. The role works closely with the project team to ensure on‑site work meets agreed standards for quality, safety, and performance.

Key Responsibilities

• Oversee and support quality assurance and quality control processes on site.
• Review and monitor contractor quality plans and ensure alignment with project requirements.
• Work with project teams to promote consistent quality practices and standards.
• Identify quality issues and support corrective actions to maintain scope, schedule, and budget.
• Plan and carry out quality audits and inspections.
• Track, analyse, and report quality data, non‑conformance, and improvement actions.
• Support continuous improvement of quality processes and controls.
• Maintain clear documentation of audits, issues, lessons learned, and outcomes.
• Stay informed on relevant construction standards, regulations, and best practices.
• Provide guidance and training to project stakeholders on quality processes and expectations.
• Support the use of systems and tools to improve efficiency, transparency, and traceability in quality management.

Working days and hours : 5 days work week across Monday to Sunday (based on roster - example : 11am - 8pm OR 12pm - 9pm , including weekend)

Key Responsibilities:

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
• Collaborate with team members to achieve survey completion targets.
• Handle respondent objections professionally and encourage participation.
• Prepare accurate daily reports on productivity and survey completion.
• Review and correct (“clean”) survey data flagged for errors or ambiguities.
• Maintain detailed case notes for each respondent to support follow-up actions.
• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Meet established Key Performance Indicators (KPIs).

Requirements:

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Availability to work on weekends as required by project schedules.
• High attention to detail and ability to maintain confidentiality.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/details/15713

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R1770602 (Teng Min Yee)

1 Year Contract

Location: Central

Role Overview

You will lead a team to deliver strong operational performance across survey-related service functions. The role requires close collaboration with stakeholders, strong people leadership, and a focus on service excellence, quality assurance, and process optimisation.

Key Responsibilities

• Lead and manage a team to achieve service level agreements and performance KPIs
• Plan workforce requirements and oversee daily operational workflows
• Drive consistent quality standards across inbound and outbound survey services
• Manage escalations, investigations, and service recovery for both internal and external stakeholders
• Partner with stakeholders to align on service expectations, timelines, and deliverables
• Conduct call audits, quality checks, and implement process improvements
• Review and enhance email templates, scripts, and service workflows to improve efficiency
• Coach, mentor, and develop team members to improve performance and engagement
• Prepare regular performance and operational reports for management and stakeholders
• Support performance reviews, talent development, retention, and recognition initiatives
• Perform ad-hoc duties as required

Requirements

• Degree in a relevant discipline, or strong equivalent experience
• 5–7 years of experience in quality service, operations, or service delivery
• Minimum 2 years in a managerial or team lead role
• Experience in call centres, survey operations, data processing, or statistics is an advantage
• Strong communication, leadership, and stakeholder management skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Able to thrive in a fast-paced, high-volume operational environment
• Must complete required training and pass assessment prior to deployment
• Singapore Citizens only

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)

Overview

The Assistant Contract Manager supports the contract and commercial management of data centre projects, assisting with contract administration, documentation, and compliance across the project lifecycle. This role is ideal for candidates looking to deepen their exposure to mission-critical infrastructure projects in a fast-growing data centre

• Assist in administering contracts and agreements

• Track contractual deliverables, notices, and obligations

• Maintain accurate and well-organised contract documentation and registers

• Support the preparation and evaluation of variations, change orders, and claims

• Assist in tracking extensions of time (EOT) and associated documentation

• Coordinate with project teams to ensure timely submissions and responses

• Support cost and commercial reporting from a contractual perspective

Requirements

• 5 years of experience in contract administration, quantity surveying, or commercial support roles

• Exposure to data centre, industrial, infrastructure, or large-scale building projects preferred

• Experience working with developers, operators, consultants, or main contractors is an advantage

• Basic understanding of construction contracts and contract administration
• Familiarity with FIDIC, SIA, NEC, or similar forms of contract

• Degree or diploma in Quantity Surveying, Construction Management, Engineering, or related discipline

How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092 Khoo Yan Jie

Role Overview

The Construction Manager is responsible for leading, coordinating, and supervising all construction activities from site mobilization through project completion. This role ensures that all work is executed in compliance with design intent, quality standards, local code and market practice, safety regulations, and project timelines. The Construction Manager acts as the primary site leader representing the company, working closely with contractors, consultants, authorities, and internal project stakeholders to deliver successful outcomes for mission critical and industrial projects.

Key Responsibilities

Technical Leadership & Team Management

• Lead day‑to‑day construction operations to ensure alignment with IFC drawings, project plans, specifications, and company standards.
• Manage site-wide coordination across civil, architectural, structural, MEP, and specialist contractors.
• Monitor contractor performance, manpower allocation, equipment availability, and overall construction readiness.
• Identify construction risks, clashes, and delays early and drive timely resolutions with contractors and consultants.
• Oversee site logistics planning, including access control, laydown areas, traffic routes, and material handling.
• Ensure internal company processes, documentation protocols, and quality requirements are adhered to.
• Where applicable, work with the Project Manager on daily site execution, including utilities installation, safety sign-offs, and scope change management.
• Promote a strong safety culture and conduct regular joint inspections, safety walks, and toolbox engagements with EHS teams.
• Maintain effective communication and working relationships with GC, subcontractors, consultants, authorities, and internal stakeholders.
• Support QS/Contracts in reviewing variations, claims, progress payments, and milestones.
• Represent company in project reviews, authority engagements, and client-facing coordination meetings.

Project Coordination & Interface Management

• Coordinate all project activities with design consultants, QS, commissioning agents, contractors, vendors, and client representatives.
• Monitor the overall project schedule and develop/track a micro construction lookahead schedules aligned with the master program.
• Conduct regular site coordination meetings with GC, subcontractors, and consultants to track progress and resolve interface issues.
• Collaborate closely (where applicable) with the Project Manager, Design Manager, and MEP Manager to ensure smooth multidisciplinary coordination.
• Support procurement tracking, delivery planning, long‑lead item coordination, and site readiness for installation.
• Review and endorse method statements, shop drawings, ITPs, and construction procedures before execution.
• Maintain clear communication channels and provide consistent reporting of issues, risks, and decision needs to the Project Manager.
• Ensure compliance with quality requirements through inspections, surveillance, and coordinated QA/QC activities.
• Review IRs, RFIs, NCRs, and test reports to ensure corrective actions are implemented promptly and effectively.
• Monitor workmanship standards across civil, architectural, structural, and MEP installations.
• Ensure timely submission and approval of as‑built drawings, test certificates, and final close‑out documentation.

Construction Supervision & Quality Control

• Supervise and verify contractor construction works to ensure compliance with IFC drawings, specifications, method statements, and project standards.
• Monitor site progress daily and drive resolution of delays or bottlenecks through coordinated actions with consultants and contractors.
• Conduct routine site inspections and ensure quality issues identified through IRs, RFIs, NCRs, and site reports are resolved.
• Track statutory submissions, regulatory inspections, and authority approvals across all relevant disciplines.
• Coordinate FAT, SAT, pre‑functional testing, and IST activities with commissioning agents and system vendors.
• Verify completeness and accuracy of as‑built documentation, O&M manuals, training deliverables, and commissioning close‑out materials.
• Prepare weekly and monthly construction progress reports covering work status, risks, mitigation plans, manpower, and site productivity.
• Ensure full governance compliance regarding site records, permits, inspections, and documentation control.
• Monitor construction KPIs and ensure delivery aligned with project deadlines, budget constraints, and quality objectives.