Contract Senior/Executive Admin (Education) at Eunos, up to $4000
Full-time
Senior Executive
2 months ago
Job Responsibilities:Manage end-to-end registry processing operations (registrations/renewals), ensuring consistent application of requirements and co.....
Job Responsibilities:
- Manage end-to-end registry processing operations (registrations/renewals), ensuring consistent application of requirements and compliance with TAEPP standards.
- Establish and monitor data quality controls (validation checks, reconciliations, periodic reviews) to maintain integrity of the registry database.
- Manage frontline service delivery (query handling, case management), including triage, coaching, and consistent responses for stakeholders.
- Coordinate operational readiness for onboarding/migration activities and maintain up-to-date operational documentation.
- Plan resources and manage queues during peak cycles; identify root causes of recurring issues and drive process improvements to reduce rework and improve turnaround time.
- Set, track and meet service standards (turnaround times); oversee exception handling and escalate complex/policy-sensitive cases as needed.
- Ensure audit-ready documentation and governance for key decisions and exceptions; conduct periodic quality reviews.
- Ensure personal data-handling compliance across registry operations (confidentiality, access controls, secure recordkeeping).
Period: Immediate till 31 December 2026
Location: Eunos
Working Hours: 8.30am to 5.30pm, Monday to Friday
Salary: Up to $4,000
Job Requirements:
- Diploma or Degree holder with at least 1 year of administrative experience.
- Strong attention to detail and ability to manage high transaction volumes.
- Proficient in Microsoft Office applications; knowledge of registry systems is an advantage.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Commitment to continuous learning and professional development.
- Experience in customer service, shared services, and/or operations support environment.
- Strong Excel skills for data checking and reporting; experience with case/ticketing systems is an advantage.
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
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