Official website: https://dasher.sg/
Role Overview
We are looking for someone to support daily front desk operations and ensure a smooth customer service experience at our service centre. This role involves handling walk-in customers, coordinating warranty cases, managing parcels, and handling return and refund processes.
What's your role?
Greet and assist walk-in customers, including handling warranty enquiries and service intake
Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams
Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers
Record parcel details accurately in the internal system and ensure proper tracking
Maintain cleanliness and organisation of the front desk and waiting area
Perform ad hoc duties as assigned by Management
What's the skill required?
Candidates with relevant experience in customer service, service centre operations, or return and refund handling are preferred
Comfortable working in a service centre / warehouse environment, as the role involves handling product returns and refunds for home appliances
Good command of English and 中文 (spoken and written)
Able to work 5.5 days a week (Mon–Fri 9am–6pm, Sat 9am–1pm)
Responsible, organised, and able to multitask effectively
Who's there to support you?
You will receive guidance and support from both the internal team and cross-functional departments from your first day. We believe in teamwork and proper onboarding to ensure you are well equipped for the role.
You will work closely with our Warehouse Manager on daily operational coordination, as well as collaborate with the service, sales, and admin teams to ensure smooth case handling and customer support.
On-the-job training and continuous guidance will be provided to help you understand our processes, systems, and product knowledge.
