Total 2 sales representative job vacancies in Accounting / Auditing category in D26 Upper Thomson, Springleaf

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

Company Overview

Healthworkz Pte Ltd is a leading FMCG company in Singapore specializing in brand management, distribution, and wholesale of consumer goods with a strong presence in Asia. We manage a comprehensive portfolio with global brands across food and non-food categories, delivering profitable solutions to customers.

Job Summary

As a Key Account Manager, you will drive sales growth and profitability by managing key accounts, leading a merchandising team, and executing trade promotions within your territory.

Responsibilities

• Manage key accounts to achieve sales targets and profitability within the assigned territory
• Identify and develop new business opportunities aligned with the company’s growth strategy
• Lead and coordinate a team of merchandisers to ensure timely stock replenishment and effective product and point-of-sale displays
• Build and maintain strong relationships with key stakeholders to ensure smooth order fulfillment and promptly resolve issues
• Plan, coordinate, and execute trade promotions and marketing activities to support sales objectives
• Monitor and analyze sales offtake data and inventory levels to produce accurate forecasts and optimize sales outcomes

Preferred competencies and qualifications

• Diploma, degree, or equivalent qualification
• Minimum 3 to 5 years of sales experience managing key accounts, preferably in the FMCG industry
• Proficient in MS Excel and PowerPoint
• Strong communication and presentation skills demonstrated through effective stakeholder engagement
• Customer relationship management skills applied to maintain and grow client accounts
• Ability to work independently and perform under pressure in a fast-paced environment