Primary Guest Relations Responsibilities:
Designs + conducts guest experience research and analysis
Collaborate with department leads on service improvements and champion guest needs.
Provide guest and market insights, trends and opportunities to hotel management and all Heartists®
Manage hotel reputation and respond to guest feedback via online and guest surveys
Organise personalised welcome experiences for VIP guests including cards, amenities and personal greetings
Support the welcome experience for VIP Group arrivals at the hotel.
Support pre-arrival communications to VIPs, clients and loyalty guests.
Brand & Marketing Responsibilities:
Assist in coordinating and executing hotel promotional activities and activations
Support the creation of digital, print, social and in-house promotional channels to both promote hotel outlets to guests and support guest experience.
Maintain brand consistency across all guest-facing collateral in line with hotel brand standards.
Coordinate project timelines, supplier communications and production schedules to ensure promotions and brand events are delivered on time.
