The Conference and Events Executive plays a crucial role in delivering seamless event experiences by effectively communicating with customers and internal teams. You will partner with clients to ensure timely, coordinated event planning, responding promptly to requests and feedback while delivering exceptional service throughout the event journey.
Your responsibilities will include:
- Manage events from confirmation through to execution and post-event follow-up
- Coordinate all event logistics, including but not limited to room setup, catering, suppliers, and audio-visual requirements
- Liaise closely with clients to ensure expectations are understood and delivered
- Conduct site inspections and client meetings to showcase facilities and support event planning
- Work collaboratively with internal departments including Operations, Kitchen, Audio Visual, and Front Office teams to ensure seamless delivery
- Coordinate external suppliers, including completing supplier inductions and ensuring compliance with venue policies
- Ensure all event details are accurately recorded and communicated to relevant teams
- Handle client feedback and resolve any issues promptly and professionally
- Ensure compliance with health, safety, and venue standards throughout all events
- Respond promptly to all incoming enquiries, maximising conversion of short lead and last-minute business opportunities
- Prepare accurate and timely proposals, quotes, and contracts in line with client requirements and venue capabilities
- Work towards achieving sales targets and contributing to overall event revenue goals
- Prepare and issue accurate invoices in a timely manner following event completion
- Manage accounts receivable, including following up on outstanding payments
- Reconcile event billing details against contracts, proposals, and final event requirements
- Maintain accurate financial records and ensure all billing information is correctly entered into systems
