Sales & Business Development
- Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution
- Maintain existing customer base and develop new customers through regular engagement and market coverage
- Represent Sika in the marketplace and at industry functions as required
Customer Relations & Technical Support
- Provide technical advice, training, and product demonstrations to customers
- Foster strong customer relations through professionalism, efficient service, and prompt documentation of agreements and discussions
- Investigate and resolve customer complaints and issues, reporting matters exceeding $500 to the Sales Manager
- Maintain and continuously update knowledge of products and applications
Internal Liaison & Site Management
- Liaise with appropriate Sika staff regarding technical support, product performance, and delivery
- Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance
- Record all customer interactions in the CRM system
Reporting & Administration
- Provide monthly forecasts and reports to the Sales Manager detailing market activity, customer engagement, complaints, and competitive intelligence
- Maintain travel diaries for all work-related expenses with documented purpose and customer visits
Compliance & Risk Management
- Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements
- Maintain confidentiality regarding Sika's products and customer information
- Ensure familiarity with relevant Australian Standards and Sika product documentation
