Key Responsibilities
- Supervise, coach and support the Front Office team to deliver exceptional guest service.
- Lead daily Front Office operations, ensuring service standards and procedures are consistently met.
- Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.
- Communicate hotel updates, policies and procedures effectively to the team.
- Conduct team briefings and departmental meetings to maintain service excellence.
- Work operational shifts within the Front Office as required.
- Assist with reservations and maximise room revenue through effective inventory management.
- Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.
- Assist with roster preparation to achieve operational requirements within labour budgets.
- Support recruitment, onboarding, training and performance development of team members.
- Foster a positive, collaborative and high-performing team culture.
- Maintain effective communication with all hotel departments to ensure seamless guest experiences.
- Ensure compliance with privacy, health and safety, and company policies.
- Monitor Front Office equipment and report maintenance requirements promptly.
- Participate in ongoing training and contribute to continuous improvement initiatives.
