MAIN PURPOSE OF THE ROLE
The Assistant Security Manager supports the Security Manager in ensuring the safety and security of guests, employees, and property at Rixos Phu Quoc Viet Nam. The role is responsible for assisting in the implementation of security strategies, emergency preparedness, loss prevention, fire & life safety, and compliance with hotel policies, operational standards, and legal requirements.
KEY RESPONSIBILITIES
Security Operations & Risk Management
- Assist in planning, implementing, and monitoring hotel security policies, procedures, and operational standards.
- Supervise daily security operations including patrols, access control, CCTV monitoring, incident reporting, and loss prevention.
- Ensure strict control of back-of-house access for contractors, suppliers, and visitors; issue and manage visitor passes.
- Maintain confidentiality of all security-related records and investigations.
- Review daily security logbooks and reports; escalate critical issues to the Security Manager promptly.
Emergency Preparedness & Safety
- Ensure full readiness for all emergency situations in accordance with hotel procedures.
- Coordinate closely with Engineering to conduct regular inspections and preventive maintenance of all safety and fire-fighting equipment.
- Establish, review, and update emergency manuals, fire & safety procedures, and crisis management plans.
- Conduct and coordinate regular fire drills, evacuation exercises, and emergency simulations.
- Maintain strong working relationships with local Police, Fire Brigade, and relevant authorities; conduct regular courtesy visits.
Lifeguard & Pool/Beach Safety
- Supervise pool and beach operations, ensuring full compliance with hotel safety standards.
- Ensure lifeguards adhere strictly to policies, procedures, and service standards.
- Coordinate and ensure frequent training and skills refreshment for lifeguards in cooperation with the Lifeguard Supervisor.
Training & Team Development
- Train all employees on basic security awareness and emergency responsibilities.
- Conduct specialized training for Security team members, including:
- Fire prevention & basic fire-fighting
- Life-saving techniques
- Crime scene preservation
- Crisis response & report writing
- Guest interaction, psychology, and public relations
- Coordinate with Human Resources & L&D to plan and execute continuous technical and skills training programs.
People & Administration
- Support workforce planning, duty rosters, leave tracking, and public holiday balance for the Security team.
- Submit monthly consolidated leave and attendance reports to Director of People & Culture.
- Foster a culture of professionalism, teamwork, discipline, and service excellence across the department.
ISO & COMPLIANCE RESPONSIBILITIES
- Ensure full compliance with the Integrated Management System (IMS), including:
- Quality Management
- Environmental Management
- Occupational Health & Safety
- Food Safety
- Customer Complaint Handling
- Actively participate in risk management, environmental protection, energy & water-saving initiatives, and continuous improvement programs.
