What You’ll Do
- Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries.
- Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more.
- Provide first-call resolution across multiple channels – phone, email, and messaging platforms.
- Ensure compliance with policies, industry regulations, and internal procedures.
- Collaborate with internal teams to improve processes and enhance customer experiences.
