Total 4,300 operations advisor job vacancies in The Philippines

Join a premier maritime organization as an executive in tanker operations, where you will play a pivotal role in maintaining our reputation as a shipper of choice. This position offers the opportunity to manage complex voyage cycles from pre-fixture planning to post-fixture completion while ensuring maximum customer satisfaction. You will work at the heart of our commercial operations, balancing vessel efficiency with rigorous compliance and cost management.

Key Responsibilities

• Manage the full voyage cycle for spot and time charter fixtures to ensure all charter party requirements are met.
• Monitor vessel movements and maintain real-time updates within the IMOS operations module.
• Coordinate pre-fixture activities including the submission of Q88s, trading certificates, and stowage plans.
• Review fixture recaps and provide clear proceeding instructions to Masters regarding speed and consumption.
• Appoint agents and surveyors while overseeing the timely remittance of port duty accounts.
• Execute post-fixture tasks such as calculating demurrage, submitting claims, and preparing voyage results.
• Liaise with insurance and security departments regarding war risk areas and guard embarkation.
• Facilitate time charter deliveries and redeliveries in strict accordance with contract notice periods.
• Initiate freight billing and ensure all bunker and hire invoices are processed accurately.
• Ensure all vessel operations comply with legal standards, liabilities, and safety certificates.

Requirements

• Diploma holder or higher qualification in a relevant field.
• One to two years of relevant working experience within the shipping industry.
• Preferably at least one year of sailing experience onboard a vessel.
• Proficiency in Microsoft Word, Excel, and professional email communication.
• Strong verbal and written English communication skills to interact with seafarers and global stakeholders.
• Proven ability to work effectively under pressure and meet tight deadlines.
• A proactive learner with a strong sense of urgency and the ability to work independently or as part of a team.

If you are ready to advance your career in maritime operations with a reputable global shipper, we want to hear from you. Apply today to join our dedicated team in Singapore.

All applications will be treated in strict confidence and used solely for recruitment purposes.

Job Summary:

We are seeking a proactive and detail-oriented Operations Executive to support the day-to-day operations of our growing technology startup. The successful candidate will work closely with management and cross-functional teams to improve operational efficiency, coordinate projects, streamline processes, and ensure smooth business operations.

Key Responsibilities:

Operations Management

•           Coordinate and monitor daily business operations to ensure smooth execution across departments.

•           Develop, implement, and maintain operational processes, policies, and standard operating procedures (SOPs).

•           Identify process bottlenecks and recommend improvements to enhance productivity and efficiency.

•           Support the implementation of operational initiatives and company-wide projects.

Project Coordination

•           Track project timelines, deliverables, and milestones across multiple teams.

•           Facilitate communication between Product, Engineering, Sales, Marketing, and Customer Success teams.

•           Follow up on action items and ensure projects progress according to schedule.

•           Prepare project status reports and operational updates for management.

Business Administration

•           Manage company documentation, contracts, vendor records, and operational databases.

•           Coordinate procurement of software subscriptions, equipment, and office resources.

•           Assist in budgeting, expense tracking, and vendor management.

•           Support onboarding and offboarding processes for employees.

Data & Reporting

•           Maintain operational dashboards and key performance indicators (KPIs).

•           Collect, analyze, and present operational data to support decision-making.

•           Generate weekly and monthly reports on operational performance and project progress.

•           Monitor resource utilization and operational costs.

Process Improvement & Automation

•           Evaluate existing workflows and recommend automation opportunities.

•           Assist in implementing productivity and collaboration tools.

•           Drive continuous improvement initiatives across departments.

•           Ensure adherence to operational best practices.

Stakeholder Management

•           Serve as a point of contact for internal teams and external vendors.

•           Coordinate meetings, prepare agendas, and document action items.

•           Support management in executing strategic and operational priorities.

Requirements:

Qualifications

•           Diploma or Bachelor's Degree in Business Administration, Operations Management, Information Systems, or related fields.

•           2–5 years of experience in operations, project coordination, business administration, or a related role.

•           Experience in a technology startup or fast-paced environment is preferred.

Skills & Competencies

•           Strong organizational and multitasking abilities.

•           Excellent communication and stakeholder management skills.

•           Analytical mindset with strong problem-solving capabilities.

•           Ability to manage multiple projects simultaneously.

•           Proficiency in Microsoft Excel and Google Workspace.

•           Familiarity with project management tools such as Jira, Asana, ClickUp, or Monday.com.

•           Experience with data reporting and dashboard tools is an advantage.

•           Self-motivated, adaptable, and able to work independently.

At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.

We are looking for Operations Supervisor (Warehouse & Inventory) to join our Operations Team. The role involves inventory management, warehouse operations, continuous improvement and quality control tasks to support our business operations.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.

Job Scope:

Lead and supervise the Operations team: Provide training, daily guidance, and performance monitoring.

Oversee end-to-end warehouse operations: Arranging delivery routes and ensure orders are fulfilled accurately and delivered on time while maintaining service quality. Assist in deliveries as and when required.

Inventory Management: Maintain accurate inventory records, including receiving, storage, and tracking of products using inventory management systems. Perform regular cycle counts and reconcile inventory discrepancies.

Pack Goods for Delivery: Carefully and accurately pack products for outbound shipments, ensuring items are secure and protected during transit. Label packages with shipping information and handle necessary documentation. Tailor and enhance products with accessories as per the order specifications. Scan out the pick list and items to proceed with delivery.

Unload Containers: Safely and efficiently unload incoming shipments from trucks and containers. Inspect and verify received goods against packing lists or purchase orders. Optimize store space by strategically adjusting the placement of goods and their respective locations.

Check Return Goods: Accept and inspect returned products from customers, checking for defects, damages, or discrepancies. Process returns in accordance with company policies and guidelines. Scan in into inventory system after checked.

Customer Service: Assist walk-in customers, providing product information and guidance. Process sales transactions for spare parts, handle payments, and issue receipts.

Testing Faulty Parts: Evaluate and test faulty or damaged parts brought in by customers to determine the extent of repair or replacement needed. Communicate repair options and associated costs to customers.

Quality Control: Ensure that products are handled, stored, and packaged in compliance with quality standards and safety regulations. Report any product quality issues or safety concerns to supervisors.

Safety and Cleanliness: Maintain a safe and organized warehouse environment by following safety protocols and keeping work areas clean and clutter-free.

Documentation: Complete and maintain accurate records of shipping and receiving activities, including delivery confirmation and return documentation.

Team Collaboration: Collaborate with other warehouse team members and sales to achieve efficiency and meet shipping deadlines. Provide support during peak periods or staff shortages.

Continuous Improvement: Identify opportunities for process improvements and contribute to warehouse efficiency initiatives. Suggest enhancements to inventory management systems or workflows.

Job Requirements:

Possess Class 3 / 3A License, company van will be provided

Prior warehousing/inventory/logistics experience required

Basic computer skills

Attention to detail and follow procedures

Willing to learn new technologies and processes

Professional, respectful, and customer-oriented attitude

Working location: 1 Tampines North Drive 1, #04-18, T-Space, Singapore 528559 (near Courts,
Working hours: Mondays to Fridays (9am to 5.30pm), Alternate Saturdays (9am to1pm)

Benefits:

Annual Wage Supplement (13th month)

Performance Bonus

14 days Annual Leave

Medical and Dental Benefits

Company Incentive Trips

On-the-job and External Training provided

Key Tasks

• Responsible for overall air operation division and ensure smooth day to day transactions.
• Liaise with various parties such as agent, carrier and internal parties to ensure smooth execution of load plan.
• Work closely with the Group's key account, tender and local sales teams to develop new business opportunities.
• Support the team to streamline the workflow, optimize utilization in handling of operational and capacity issues.
• Liaise and build strong relationships with airlines and co-loaders.
• Complete other tasks assigned by the Management.

Qualifications:

• Bachelor's degree in transport/logistics related disciplines.
• Being reachable outside normal working hours
• Excellent communication, inter-personal and people management skills.
• At least 8 years of relevant experience in the industry, familiar with international import and export space management, well established and connected in the international air transport market.
• Positive attitude with a strong sense of responsibility, able to work under pressure.
• Good organization and coordination skills.
• Collaboration with Mandarin speaking overseas clients and counterparts is required, proficiency in Mandarin is essential.

Responsibility:
As a Warehouse Operations Executive, you will play a pivotal role in overseeing the warehouse operation, quality control, and team management aspects of our wholesales and material division. This position requires strong leadership skills, technical expertise in engineering and contruction material, and a commitment to maintaining high-quality standards.

Job Description:
*Cooperate and coordinate the daily operations of the warehouse and delivery team, ensuring adherence to warehouse working quality is up to standards.
*Conduct regular inspections of equipment to identify potential issues and ensure proper maintenance in the warehouse department.
*Collaborate with the operations team to implement and maintain quality assurance programs, adhering to industry packaging standards.
*Research and develop with the team, fostering a culture of continuous improvement and teamwork.
*Manage inventory levels, monitor stock rotations, and coordinate with procurement to ensure adequate supplies of products, materials and packaging materials.
*Enforce safety protocols to maintain a safe working environment in the warehouse for all employees.
*Analyze packaging data and reports to identify areas for improvement and implement necessary actions.
*Requires to handling of heavy cargo, carry heavy goods, roughly 20kg to 25kg.
*Need to work on Saturdays, Sundays, public holidays and overtime.
*Able to work rotating shift(day/night) and overtime.
Working Location: Pioneer.

Requirement:

• At least 2 Year(s) of working experience in the related field is required for this position.

• Strategic & critical thinking as well as decision-making and teamwork skills.

• Able to adapt, prioritize, exercise initiative, manage pressure, multi-task and work independently

• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

• Time management/meticulous and mature in work.

Work location: Buona Vista
Working hours: Monday to Friday office hours
Salary: $2650 per month

6 months contract

Job Scope:

• Manage online portal and subscriptions
• Support billing-related processes
• Provide administrative support for business development activities
• Develop instructional guides
• Support content curation and design EDMs
• Support planning and running of events

Requirements:

• Diploma in any field
• Experience in administration, operations, coordination or events support
• Proficient in Microsoft Excel, including Pivot Tables and key formulas
• Familiar with Excel VBA
• Strong attention to detail and accuracy
• Good communication and interpersonal skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Maintenance & Logistics Assistant

Job Responsibilities

Maintenance Coordination

• Coordinate maintenance activities with internal technicians, vendors, and subcontractors to ensure machinery and equipment remain operational.
• Monitor and track preventive maintenance schedules for construction equipment, generators, excavators, vehicles, and other assets.
• Liaise with service providers on repairs, servicing, inspections, and equipment breakdowns.
• Maintain maintenance records, reports, and documentation in the ERP system.
• Monitor equipment readiness and provide regular updates to stakeholders on maintenance status.
• Assist in investigating equipment issues and coordinate corrective actions to minimize downtime.
• Ensure maintenance activities comply with workplace safety requirements and company procedures.
• Prepare weekly and monthly maintenance reports.

Logistics Coordination

• Coordinate transportation arrangements for workers, materials, equipment, and site resources.
• Liaise with transport providers, suppliers, dormitory operators, and project teams to support operational requirements.
• Monitor daily deployment of drivers and vehicles to ensure timely delivery and collection of materials and personnel.
• Verify purchase orders, delivery orders, and related documents for accuracy before collection or delivery.
• Assist in managing workers' transportation, accommodation logistics, and site mobilization arrangements.
• Respond to operational enquiries and coordinate with relevant parties to resolve logistics issues.
• Maintain accurate logistics records and documentation in the ERP system.
• Process timesheets, leave applications, and logistics-related administrative tasks.

General Administration

• Prepare reports, maintain records, and update operational databases.
• Support department initiatives and projects as assigned by management.
• Perform other ad-hoc duties related to maintenance, logistics, and operations support.
  
  
  Job Requirements
• Diploma, Higher NITEC, NITEC, or equivalent qualification in Mechanical Engineering, Logistics, Supply Chain, Facilities Management, or related disciplines.
• Minimum 1–3 years of experience in maintenance coordination, logistics coordination, fleet management, facilities management, or construction operations.
• Experience in the construction, marine, engineering, or industrial sector will be an advantage.
• Familiarity with construction equipment such as excavators, generators, heavy vehicles, or machinery is preferred.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Experience using ERP systems will be an advantage.
• Good coordination, communication, and problem-solving skills.
• Able to work independently and manage multiple tasks in a fast-paced environment.
• Possess a Class 3 driving licence will be an advantage.
• Willing to travel between project sites, dormitories, and company premises when required.

A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development; we are committed to an inclusive environment, and we provide support and ways of working that help you optimize your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Role Purpose
The Operations Engineer is responsible for leading and evolving day‑to‑day IT operations for APAC while driving the adoption of modern, secure, and scalable technologies including the firm’s cloud platforms that enhance legal workflows, fee-earner productivity, and client service. This role combines operational responsibilities with forward‑looking technology enablement, ensuring the firm’s core platforms remain highly available, resilient, compliant, and continuously improving.

The Operations Engineer supports and executes the firm’s IT and innovation strategy across infrastructure operations including the firm’s cloud platform which runs many of the firm’s core business services, endpoint management, service management, incident response, and user adoption, while upholding the confidentiality, regulatory, and data protection obligations critical to the legal industry.

Roles and Responsibilities

• Ensure operational stability across a 24/7 global environment, responding effectively to incidents with clear communication, sound judgment, and urgency.
• Oversee the day-to-day operations during APAC business hours, availability, performance, and reliability of core legal and business systems, including document management, case management, email, and collaboration platforms.
• Evaluate new technologies, manage technology pilots and proof of concept, assess risk, and return on investment prior to broader adoption.
• Work with IT architecture, security, and engineering teams to ensure new solutions align with global standards and meet regional or local needs.
• Work on assigned projects with the relevant technical and business stakeholders as the technical liaison or technical project manager / lead. Projects can be diverse ranging from office relocation to network connectivity upgrade and systems upgrade.
• Collaborate with engineering resources to implement and manage Microsoft Intune for endpoint management across Windows and iOS devices ensuring that security and useability remain forefront to the program
• Oversee modern device lifecycle management, including provisioning, patching, updates, encryption, compliance enforcement, and secure decommissioning.
• Monitor endpoint health and security posture, proactively addressing issues to minimize downtime and operational impact.
• Serve as a technical operational liaison between IT teams, lawyers and business teams, and third-party vendors to ensure solutions meet user needs and firm standards.
• Work with the business / end users to identify operational pain points and translate requirements into effective technology outcomes.
• Evaluate the existing infrastructure from both operational and usage perspective, proactively identify and propose solutions to optimise performance, improve user experience, and reduce organisational costs.
• Assist the Senior IT Operations Manager with vendor relationship management, service performance, and contractual obligations to ensure value and service quality.
• Assist with enforcing cybersecurity, data privacy, and regulatory requirements to meet the firm’s Information Security needs in line with legal industry standards, including confidentiality obligations, eDiscovery considerations, and client data protection standards.
• Ensure operational processes and technologies align with internal governance frameworks and external client security expectations.
• Assist in the review, validation, and approval of change control requests, ensure change is aligned with regional considerations, including APAC time zone differences, regional settings, and local regulatory or compliance obligations.
• Develop and maintain operational documentation, runbooks, and knowledge bases to support service continuity, change management, and incident response.
• Provide some technical leadership and knowledge sharing to IT support teams.
• Collaborate closely with operational teams across the global IT teams including Cloud Ops, third line support, security and third parties such as Microsoft.
• Establish strong working relationships with IT colleagues in APAC including front-line support and managers in the region.
• Deputise for the Senior IT Operations Manager during periods of leave or absence, or upon request.
• Perform other duties and responsibilities as assigned.

Key Requirements

• 7 years of experience in IT operations and systems engineering within a complex, networked enterprise environment, with demonstrated thought leadership and knowledge share.
• Demonstrated experience of managing high-severity incidents to resolution, carrying out root cause analysis, implementing preventative measures and resilience strategies.
• Proven experience supporting end users in a service-oriented, customer-focused role, preferably within a professional services or legal environment.
• Strong working knowledge of enterprise systems, Microsoft Infrastructure (e.g. Windows Infrastructures, SQL, AD, Virtualization,etc), cloud platforms, collaboration tools, and modern endpoint management solutions.
• Hands on experience with modern device management (e.g., Microsoft Intune, Autopilot, conditional access, security baselines).
• Strong understanding of cybersecurity, data privacy, and regulatory requirements relevant to legal services or similarly regulated industries.
• Experience working with global teams, effective in engaging and managing stakeholders offshore, and developing strong relationships.
• Experienced managing global, regional and local third-party vendors, holding them accountable to service delivery.
• Demonstrated a team player attitude, a culture of accountability, reliability and continuous improvement.
• Tenacious in delivering outcome for the business. Takes ownership of issues and projects and drives them to resolution or desired outcome. “Can do” attitude and commitment to continuous learning and applying new knowledge at work.
• ITIL v3 Foundation certification or equivalent operational service management experience.
• Degree required; additional technical education or industry certifications strongly preferred.

Desirable

• Familiarity with emerging cloud technologies (AI workloads, edge computing, quantum cloud services)
• Certifications in either Azure, AWS or GCP

We are looking for a reliable and detail-oriented Executive to provide day-to-day administrative and operational support across a range of business functions. From managing documents and maintaining filing systems to supporting events, handling data entry, and assisting with light finance tasks — you will be the backbone that keeps things organised and running smoothly.

This is a well-rounded role ideal for someone who takes pride in keeping things in order, communicates clearly, and enjoys being the go-to person for operational support.

What You Will Do

General Administration

• Prepare and manage documents, reports, and presentations to a high standard
• Organise and maintain electronic filing systems, ensuring records are properly archived and easy to retrieve
• Assist in coordinating meetings, events, and appointments, including logistics and scheduling

Data Management

• Perform accurate data entry and maintain consistency across records
• Review, correct, and update data entries in Excel to ensure information is current and error-free
• Compile and organise data for reports, presentations, and other business requirements

Finance Support

• Assist with light bookkeeping tasks including reviewing invoices and processing expense reports

Project & Ad-hoc Support

• Support special projects and other duties as assigned by the team

Requirements:

• Singaporean Only
• Minimum Degree in any field or its equivalent

By submitting your resume, youconsent to the collection, use, and disclosure of your personal information perScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potentialopportunities.
• Delete personal data as it is notrequired at this application stage.

All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted.

Ho Kah Yeow | R1879233

ScienTec Consulting Pte Ltd |11C5781

Role Summary

We are looking for a Technical Operations Lead to oversee the company’s technical operations, internal IT systems, infrastructure reliability, and production support capabilities.

This role is responsible for ensuring that business and engineering teams have stable, secure, and efficient technical systems to support daily operations and product delivery. The successful candidate will work closely with engineering, operations, HR, and business teams to improve technical processes, strengthen system reliability, and support scalable company growth.

This is a hands-on leadership role suited for someone with strong technical operations experience, infrastructure knowledge, production troubleshooting capability, and the ability to lead technical team members across IT operations, site reliability, and platform support.

Key Responsibilities

• Lead technical operations, including IT setup, systems administration, technical tools, access management, and operational support.

• Set up and improve internal technology processes, documentation, SOPs, asset tracking, account provisioning, and vendor coordination.

• Support office and engineering teams on IT infrastructure, software tools, cloud access, user permissions, security practices, and technical issue resolution.

• Own production support practices, including monitoring, alerting, incident response, root cause analysis, and operational readiness.

• Work with engineering teams to improve backend platform reliability, deployment processes, cloud infrastructure, observability, and system performance.

• Drive DevOps and platform improvements, including CI/CD, infrastructure as code, automated deployment, logging, monitoring, and cloud resource governance.

• Supervise Site Reliability Engineers and relevant technical operations or platform team members.

• Establish standards for technical operations, release support, system reliability, change management, and cross-team collaboration.

• Partner with engineering, product, operations, HR, and business teams to support company growth and operational efficiency.

Requirements

• Relevant experience in technical operations, IT operations, infrastructure, DevOps, site reliability, backend engineering, or platform engineering.

• Experience leading or supervising technical team members, engineers, IT operations, SREs, DevOps, or infrastructure-related roles.

• Hands-on experience with IT setup, access management, technical tools, cloud platforms, internal systems, or operational process improvement.

• Strong understanding of site reliability practices, including monitoring, alerting, incident management, root cause analysis, disaster recovery, and production readiness.

• Experience with cloud infrastructure, preferably AWS or GCP.

• Experience with CI/CD, infrastructure as code, automated deployment, observability, centralized logging, or equivalent practices.

• Knowledge of backend systems, microservices, caching, load balancing, database optimization, and high-availability architecture.

• Familiarity with tools such as Terraform, Ansible, GitLab CI/CD, Prometheus, Grafana, Redis, MySQL, or equivalent technologies.

• Experience with high-traffic online platforms, gaming, social platforms, advertising technology, real-time systems, AI/ML engineering, or recommendation systems will be advantageous.

• Strong problem-solving, communication, stakeholder management, documentation, and team leadership skills.

Company Overview

We are a fast growing luxury experiences and events agency looking for an experienced, detailed oriented, and high-energy professional to manage our finance and operations for continued growth.

Job Summary

Join a fast-growing events agency as a finance and operations manager, driving accurate accounting, cost control, compliance, HR, and operational excellence to support sustained business growth.

Responsibilities

• Prepare full sets of accounts to ensure accurate and timely financial records
• Control costs and oversee invoicing processes to optimize financial performance
• Prepare and file GST returns in compliance with regulatory requirements
• Coordinate annual tax preparation and filings to meet statutory deadlines
• HR management functions to support team effectiveness and compliance
• Execute operations fulfillment, procurement, and logistics to maintain smooth workflows
• Manage inventory to ensure accurate stock levels and availability
• Supervise retail operations to enhance customer experience and sales performance
• Apply analytical skills to identify financial and operational improvements
• Utilize technology tools to streamline finance and operations processes
• Communicate effectively with internal teams and external stakeholders to ensure alignment
• Uphold high integrity and strong work ethics in all responsibilities
• Maintain high energy and a proactive approach to problem-solving and team collaboration

Required competencies and certifications

• Bachelor’s Degree or higher in Accounting or Finance (a must)
• Minimum 3 to 5 years of relevant work experience in finance and operations management

Preferred competencies and qualifications

• ACCA accreditation or Chartered Accountant (Singapore) qualification preferred

Position: Cluster Principal / Operations Manager
Location: Across Singapore
Employment Type: Full-time

At APTLed (EA: 25C3162), we believe in building inclusive, values-driven learning environments where every Child feels seen, heard, and inspired. We are seeking an experienced and dedicated Cluster Principal / Operations Manager to oversee the operational, regulatory, and pedagogical standards across multiple preschool centres. The ideal candidate is well‑versed in ECDA licensing requirements, strong in people leadership, and able to ensure consistent quality across centres.

This role requires a balance of strategic oversight, ground operations management, and the ability to guide Centre Leaders toward excellence.

Key Responsibilities

Cluster Leadership

• Provide leadership, coaching, and performance management to Centre Leaders across assigned centres.
• Ensure consistent implementation of organisational policies, curriculum standards, and operational processes.
• Conduct regular centre visits to monitor quality, staffing, and compliance.

ECDA Compliance & Licensing

• Oversee centres’ adherence to ECDA regulations, licensing standards, and audit requirements.
• Support centres in preparing for licence renewals, SPARK‑related processes, and regulatory submissions.
• Ensure safety, hygiene, and child‑protection standards are consistently met.

Operational Excellence

• Drive operational efficiency across centres, including staffing, enrolment, parent communication, and resource planning.
• Review centre performance metrics and implement improvement plans.
• Manage incident reporting, follow‑up actions, and risk mitigation.

People & Talent Management

• Support recruitment, onboarding, and retention of educators and centre staff.
• Identify training needs and support professional development pathways.
• Foster a positive, collaborative culture across centres.

Parent & Stakeholder Engagement

• Guide Centre Leaders in managing parent relationships and communication.
• Address escalated concerns professionally and promptly.
• Represent the organisation in external engagements when required.

Requirements

Qualifications

• Diploma / Degree in Early Childhood Education, Business Administration, or related field.
• ECDA‑recognised L2 certification is an advantage (for candidates with EC background).

Experience

• Minimum 5 years of leadership experience in preschool / childcare operations.
• Strong understanding of ECDA licensing, regulatory frameworks, and centre operations.
• Proven experience managing multiple centres or large teams.

Skills & Attributes

• Strong leadership, communication, and stakeholder‑management skills.
• Ability to multitask, problem‑solve, and make sound operational decisions.
• High level of professionalism, integrity, and organisational awareness.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Degree holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

Job Responsibilities

• Maintain and update payment-related websites.
• Upload documents, notices, and materials to payment websites when requested.
• Draft website content for approval by management/officers.
• Review and reconcile monthly SWIFT invoices against company records.
• Prepare and present invoice reconciliation reports.
• Monitor outstanding tasks and send reminders to relevant departments.
• Review membership categories of MEPS+ participants to ensure correct annual fee billing.
• Obtain banking license information from internal systems.
• Compare participant license types with MEPS+ membership categories.
• Prepare and submit reconciliation findings through the document management workflow system (DMS).
• Support day-to-day operational and administrative activities related to payment systems.

Requirements

• Degree in Business, Finance, Banking, Information Systems, or related fields.
• Strong attention to detail and accuracy in reviewing and reconciling data.
• Ability to prepare reports and present findings clearly.
• Proficient in Microsoft Office applications, especially Excel.
• Good written communication skills for drafting website content and reports.
• Experience in payment systems, banking operations, SWIFT, or financial services is an advantage.
• Familiarity with data reconciliation, invoice review, and workflow management systems is preferred.

About the Role:

We are looking for a highly proactive and tech-savvy Operations Executive to drive efficiency in our freight forwarding operations. This role is not just about tracking shipments; it is about actively optimizing our procurement processes, building strategic relationships with suppliers, and leveraging AI tools to automate workflows and enhance decision-making. You will be the heartbeat of our logistics operations, ensuring we deliver value and accuracy to our high-profile clients.

Key Responsibilities:

• Logistics & DG Operations: Manage end-to-end shipping bookings, documentation, and coordination. Assist in Dangerous Goods (DG) compliance checks (full training provided).

• Strategic Procurement: Research and compare suppliers to ensure cost-efficiency. Maintain and build strong, collaborative relationships with vendor partners.

• AI-Driven Optimization: Utilize AI tools to streamline administrative tasks, analyze shipment data for better decision-making, and improve operational transparency.

• Performance Tracking: Maintain accurate shipping files and provide proactive, data-backed updates to clients.

What We Look For:

• Analytical Mindset: You enjoy finding the "better way" to do things, whether that’s negotiating a better rate or using AI to save time on repetitive tasks.

• Proactive Problem Solver: You don’t wait for problems to happen—you use data and tools to anticipate them.

• Relationship Builder: You are comfortable communicating with suppliers and clients, acting as a professional and reliable point of contact.

• Tech-Forward Attitude: You are curious about how AI and modern software can improve logistics efficiency. Even if you aren't an "expert," you are excited to learn and implement these tools.

• Extreme Attention to Detail: You double-check your work, knowing that accuracy is non-negotiable in freight forwarding and DG compliance.

Why Join Us:

• Master High-Value Skills: You won’t just be doing data entry. You will be trained in the specialized world of DG compliance, strategic procurement, and logistics operations—skills that are in high demand across the industry.

• Work Smarter: We embrace technology to cut out the "drudgery" and focus on high-value work.

• Career Growth: We are a lean, fast-paced team. Your performance is visible, and your initiative is rewarded. For the right person, this role is a launchpad to take on more responsibility as we grow.