Total 4,231 information security analyst job vacancies in The Philippines

Hitachi Energy's Grid Integration business unit has delivered more than 4,000 projects over the last 15 years. Our Grid Integration portfolio spans a wide range of transmission and substation applications, which facilitate reliable and efficient system integration of the future digital electric network with minimum environmental impact. We incorporate the integrated systems, solutions and services of our business' DC and AC fields, including HVDC, Substations, FACTS, Grid and Power Quality solutions such as offshore wind connections, and Semiconductors. We offer Power Consulting for key segments in the energy system, such as renewables, transmission distribution and as well as e-transportation solutions.

The Opportunity

We are seeking a high-impact Business Analyst to join the Asia Hub team, acting as a strategic partner to the Asia Hub Manager and Asia Management Team. This role goes beyond traditional market analysis and will play a central role in shaping and enabling business and market strategy across Asia. You will contribute to defining go-to-market approaches, organizational positioning, and alignment with the global organization, while ensuring these concepts are clearly translated into actionable insights and communication materials for internal stakeholders. You will operate at the intersection of strategy, execution, and communication, helping drive clarity, consistency, and alignment across the region and with global business units.

How you'll make an impact:

• You will support the Asia Hub Manager and Management Team in developing, refining, and executing regional business strategies while translating global priorities into actionable local initiatives.
• You will drive go-to-market strategies and market intelligence by tracking customer trends, monitoring competitive dynamics, and identifying new growth opportunities.
• You will enhance organizational positioning and alignment, ensuring the Asia Hub integrates effectively with global business units and operates on an optimized regional model.
• You will lead executive communication and storytelling, transforming complex strategy and data into compelling presentations, strategy documents, and internal communications.
• You will deliver consistent, accessible messaging across diverse audiences to align regional efforts with global corporate standards.
• You will conduct structured market and competitive analyses, evaluating demand drivers and competitor positioning to provide fact-based recommendations for leadership decision-making.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Experience in business analysis, strategy, or market intelligence within a multinational and cross-functional environment.
• A strategic thinker with strong analytical and synthesis capabilities, able to operate fluidly at both conceptual and practical levels.
• Strong ability to connect complex data, strategy, and execution into clear, actionable narratives.
• Exceptional communication and presentation skills, with a proven ability to simplify complex topics for diverse audiences.
• A strong collaborator, comfortable working with senior leadership and adept at influencing stakeholders through structured insights
• A high-ownership mindset with sharp attention to detail and a commitment to clarity in all deliverables.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

• For this role, depending on grade and experience, we offer the following employee benefits subject to the respective plan rules:

• Employer-sponsored medical plan (inc. dental care)

• Employer provident fund (EPF) – employer and employee.

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance

• Hospitalization Insurance.

Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.)

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Job Details:

• Contract Duration: 12 Months (Renewable depend on performance and business needs)

• Location: Tanjong Pagar

Role:

As the business partner, this role holds accountability for driving the overall financial strategy and attaining financial and operational excellence for the Enterprises and Government Business unit. This includes forecasting and budgeting to ensure effective financial management, as well as analyzing and compiling Go-To-Market (GTM) plans.

Responsibilities:

• Collaborate in strategic business planning and budgeting exercises for Enterprises and Government.

• Contribute to syndication exercises with key product houses on a regular quarterly cadence, as well as the annual AOP cycle

• Drive productive business targeting and administer seamless business operations for business through intelligence and insights from management reports, analysis, and data mining

• Develop and prepare a forecasting model for regular business monitoring, including relevant sensitivity analysis and scenario planning. Ensure effectiveness and internal control of business unit operations by streamlining processes where necessary

• Oversee essential projects as needed and conduct regular cadence reviews, such as funnel management, to ensure visibility of the business. Plan and coordinate interlocks with other business units to promote collaboration

• Drive timely and accurate management reporting for key business decisions – Growth/BAU TMs and BPR’s and management dashboards and drivers

• Ensure monthly month-end closing procedures are executed to ensure proper book closure

• Stay informed of key trends affecting the business, including new developments in the enterprises and government sectors, progress of commercial enterprises, and market environment changes specific to certain vertical industries

Requirements:

• University degree or equivalent in Accountancy, Finance & Business or related discipline

• At least 3-5 years of experience in Business Planning / Analyst / Sales Operations

• Demonstrated proficiency in Microsoft Office, particularly in Excel and PowerPoint.

• Capable of managing and analyzing large volumes of data. Familiarity or experience with Salesforce, PowerBI and Tableau is preferred.

• Experience in budgeting and driving accurate management reporting and analysis for key business decisions

• Demands extensive strong cross-functional collaboration, good communication skills, and a process-focused aptitude that will enable this role to effectively execute multiple responsibilities and deliverables.

• Strong business acumen with customer-oriented personal, independent and a good team player

• Meticulous and responsible with sharp analytical, organizational, and multi-tasking skills

• Ability to work well under stressful situations with tight timelines

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

12 Month Contract with a global leading organisation.

Salary negotiable depending on level of experience.

Previous experience in Retail Banking or Private Banking would be advantageous.

A thorough knowledge of KYC policies and procedures in a Banking environment is essential, and some exposure to Source of Wealth / Funds is highly preferred.

Immediate Start is available and preferred.

Work you’ll do

Conduct client due diligence during onboarding and periodic reviews, ensuring compliance with AML/KYC obligations.

Validate and verify KYC information through comprehensive research and cross referencing internal and external databases.

Identify and escalate cases involving politically exposed persons and customers with medium to high AML risk.

Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.

Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.

Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.

Document the rationale for escalating or dismissing sanctions and transaction alerts, stay updated on AML regulations, and co-lead a team ensuring quality and efficiency.

Requirements

Undergraduate degree in a relevant field (e.g., accounting, law) and a professional certification is a plus.

5+ years of experience in KYC, SOW, AML, forensic accounting, fraud investigation, or related fields, ideally within consulting, financial, accounting, or legal institutions.

Basic understanding of KYC / AML regulations and money laundering schemes.

Experience providing financial crime consulting to various banking sectors and skills in analyzing, drafting, and presenting reports.

Strong team player with good communication, analytical, and report-writing skills, and a commitment to professional excellence

Duties:

• Review and investigate transaction monitoring alerts in accordance with AML policies and procedures.
• Analyse customer profiles, KYC records, and transaction activities to assess potential risks.
• Identify unusual or suspicious transaction patterns and escalate findings where appropriate.
• Support the review, documentation, and closure of alerts within established timelines.
• Maintain accurate case records and investigation documentation for audit and compliance purposes.
• Assist in the preparation of Suspicious Transaction Reports (STRs) and related documentation.
• Liaise with internal stakeholders to obtain information required for investigations.
• Support AML reviews, remediation exercises, regulatory initiatives, and ad-hoc projects assigned by the team.

Requirements:

• Diploma or Degree in Banking, Finance, Business, Accountancy, or related disciplines.
• Min 3 years of experience in Transaction Monitoring, AML, KYC, Compliance, or Banking Operations.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

We are looking for Technical Business Analysts at various levels (middle/senior) to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, technical knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project management team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and System owners) and internal stakeholders (Project Management, Development and DevOps team).
• Work closely with the project’s Solution Architects (both external and internal) to understand technical requirements in the realm of Cloud Architecture, DevSecOps, Continuous Integration and Continuous Delivery (CI/CD).
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Analyze technical requirements; factor in dependencies and critical path, and deliver technical deliverables on a timely basis.
• Deliverables may include the following:
  - Architecture Diagrams
  - Cloud Hosting and Set-up (AWS or Azure cloud)
  - Technical integrations with 3rd party systems
  - Performance and Load Testing
  - Solution Design / Technical Specifications
  - Data Extraction, Transformation and Migration
  - User stories/ functional specifications
  - Workflow diagrams to demonstrate business processes
• Manage the project’s technical track, in relation to overall project timeline; plan and prioritise tasks in a constantly changing environment.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Be open to learning and exploring new technologies, and more importantly, love getting your hands dirty.

Requirements

• Degree in Computer Science, Infocomm Technology, Computer Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of relevant experience e.g. Software Development, Cloud Architecture, Technical Analyst / System Analyst etc.
• Participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior hands-on coding experiences.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability to understand and translate technical requirements into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detailed oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Being a pro-active, self-motivated and resourceful team member who can guide and mentor others.

The following would be a “plus”:

• Relevant certifications e.g. Cloud Certificates, Project Management Certificates.
• Prior experience in a product development firm or consulting experience (IT consultancy, IT service delivery etc).
• Knowledge or experience in one or more of the following areas:
  - Database designs
  - Cloud architecture
  - CI/CD pipelines

This is a 12-months contract role.

If you are interested in joining us, kindly submit your application via

https://thesoftwarepracticepteltd.teamtailor.com/jobs/7471166-technical-business-analyst?promotion=2035290-trackable-share-link-mycareersfuture

We seek your understanding that only shortlisted candidates will be notified.

SALT is looking to hire a Content Analyst (Thai speaking) in Singapore for a global technology client. This is 12 months renewable contract role.

What you’ll do:

• Watch, research, tag, and annotate licensed and pre-buy or original content
• Support Quality Assurance of title work fulfilled by vendors
• Quality assurance review of content data
• Timely and efficient completion of all projects

What you’ll need:

• Fluent in Thai to manage Thai content
• Passionate about movies and TV with a deep understanding of movie genres, verticals and classification
• Ability to meet tight deadlines in a fast-moving, professional environment
• Demonstrable experience in movie and TV editorial at a streaming platform, consumer outlet or similar
• Atleast 3 years of relevant working experience

CEI No: R1879793 / EA No: 07C3147

Job Summary

We are seeking a Financial Analyst cum Investment Software Developer. The ideal candidate combines creativity and has a passion for conceiving and implementing frameworks that drive smarter investment decisions. You will maintain existing systems and further develop it using your skills.

Responsibilities

• Maintain and develop existing investment software systems to meet evolving business requirements.
• Enhance data protection and security systems to safeguard proprietary investment software and sensitive information.
• Expand software capabilities for further developing the existing system.
• Collaborate with Investment Analysts to rapidly acquire domain knowledge and align software development with business needs

Preferred competencies and qualifications

• Demonstrate ability to independently conceive and build quantitative / analytical system.
• Strong skill in building quantitative data visualizations (charts, heatmaps, signal dashboards)
• Genuine passion for investing in financial markets
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Mathematics, Finance, or a related field

Only Selected candidates will be notified

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

ABOUTTHE ROLE
We are looking for an experienced KYC Quality Assurance Analyst to join our client's Compliance team in Singapore. In this senior individual contributor role, you will serve as the third line of review (L3) for KYC and Source of Wealth (SoW) assessments, ensuring accuracy, regulatory compliance, and risk integrity across our customer portfolio.

You will work closely with L1/L2 analysts, the Anti-Money Laundering Officer (AMLO), and internal audit teams to maintain the highest standards of financial crime prevention.

KEY RESPONSIBILITIES

•     Perform second-level review of KYC and Source of Wealth (SoW) assessments, evaluating them for accuracy, completeness, and regulatory compliance.

•     Validate the plausibility and coherence of SoW narratives and supporting documentary evidence.

•     Ensure that risk ratings, customer profiles, and red flags are correctly identified, documented, and appropriately addressed.

•     Summarise and escalate high-risk or unclear cases to the AMLO with well-reasoned recommendations.

•     Maintain quality assurance records and contribute to internal audit readiness and ongoing compliance reviews.

•     Provide constructive, actionable feedback to L1 and L2 analysts to drive improvements in quality and consistency.

•     Identify systemic issues or trends in KYC reviews and propose process enhancements.

REQUIREMENTS

Essential

•     Minimum 3 years of hands-on KYC experience within a licensed bank or financial institution (non-negotiable).

•     Prior experience in an L3 reviewer, QA, or Compliance Officer capacity.

•     Strong knowledge of AML/CFT regulations and KYC frameworks applicable in Singapore (MAS guidelines).

•     Proven ability to assess complex corporate structures and high-risk customer profiles.

•     Meticulous attention to detail with strong analytical and investigative skills.

Job Description

* To verify & execute renewable fuel, crude oil and petroleum products trade instructions accurately to ensure seamless settlement and reduce operational risks.

* To perform physical delivery operations of renewable fuel, crude oil and petroleum products.

* To analyze trading exposures and profit/loss.

* To support business development.

* To generate external and internal trade reports in both English and Japanese.

Job Requirements

* More than 3 years of renewable fuel & petroleum trading/operations/risk analysis experience.

Responsibilities:

• Participate in RFP and presales activities, including requirements gathering and analysis, solution design, effort estimation, and preparation of technical and functional proposals.
• Evaluate proposed solutions to identify functional, process, or system gaps, and recommend improvements that enhance business value and operational efficiency for customers.
• Prepare comprehensive Functional Specification Documents (FSDs) to clearly define business requirements and support the development lifecycle.
• Collaborate closely with customers, development teams, and QA teams to ensure requirements are accurately understood, implemented, and delivered within project timelines.
• Design and develop PL/SQL components, including packages, procedures, functions, and triggers, to support application functionality and business processes.
• Analyze, troubleshoot, and optimize SQL queries to improve database performance, scalability, and execution efficiency.
• Perform data migration, import, and export activities to support application implementation, maintenance, and operational requirements.
• Any other ad-hoc duties as assigned by supervisor

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related field;

Interested applicants, please Email , and look for johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

At Optiver we operate without bureaucracy, without hierarchy and without egos. We are a trading firm that combines diverse skill sets, unique minds and the desire to be better. We’re passionate, driven and collaborative when it comes to tackling interesting problems. That’s where you come in.

Optiver is looking for an Commodities Analyst to join our growing Singapore office in the Commodities trading team.

WHO WE ARE

Optiver is global electronic market maker. We use our own capital, at our own risk, to trade on major financial markets around the world, 24 hours a day. We aim to always provide prices for a wide range of products including listed derivatives, equities, ETFs, bonds and foreign exchange. As such, we have no clients but provide liquidity services to the financial markets on which we trade. We do this by developing our own trading strategies and systems, using originally developed code and cutting-edge technology.

Optiver Asia Pacific represents one of three business units of the Optiver group (the others being Europe and the US). The Asia Pacific business unit includes the following locations: Sydney (regional headquarters); Hong Kong; Shanghai; Singapore; Taipei and Mumbai. The business in Singapore is deemed to be an integral part of the APAC strategy over the coming years with anticipation of significant growth.

WHAT YOU’LL DO

As a Quantitative Research Analyst, you’ll provide analysis in the commodity space. Your main responsibilities include:

• Conducting research for improving predictions in the commodities markets
• Using data to gather insights, improve decision making and performance
• Being a subject matter expert on your given market and asset class
• Driving continuous improvement
• Developing position-taking strategies on key markets leveraging fundamental and quantitative analysis
• Making good risk reward trading decisions based on analyzing large and complex data sets
• Collaborate with other trading members to improve other strategies from a quantitative perspective

WHO YOU ARE

To succeed in this role, you’ll need to have the below skills and experience:

• Strong analytical and quantitative skills with the ability to work with data to look for creative trading solutions to real world events
• Exceptional analytical skills, particularly in terms of identifying opportunities when analysing large data sets
• Extensive mathematical and statistical modelling skills, utilising a range of techniques
• Strong programming or scripting skills to develop your own robust models and algorithms to offer the best price on the products traded
• Ability to build tools and conduct analysis that take trading strategies to the next level
• Passion for trading and research and a strong desire to continuously improve
• Strong communication skills and ability to work in a fast paced environment
• Collaborative attitude and continuous improvement mindset

WHAT YOU’LL GET

• The chance to work alongside diverse, intelligent, and driven peers in a rewarding environment
• Competitive remuneration, including an attractive bonus structure and additional leave entitlements
• Training, mentorship and personal development opportunities
• Gym membership plus weekly in-house chair massages
• Daily breakfast and lunch
• Regular social events including an annual company trip
• A work-from-home allowance and support
• Guided relocation, a competitive relocation package and visa sponsorship where necessary.

As an intentionally flat organisation, we believe that great ideas and impact can come from everyone. We are passionate about empowering individuals and creating diverse teams that thrive. Every person at Optiver should feel included, valued and respected, because we believe our best work is done together.

Optiver encourages Singaporean nationals and Permanent Residents to apply. Our commitment to diversity and inclusion is hardwired through every stage of our hiring process, we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.

Key Responsibilities

·       Collaborate with business stakeholders to gather analyze and document ESG related requirements

·        Translate business needs into functional and technical specifications for data and analytics solutions

·        Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions

·        Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights

·        Support the development of ESG dashboards KPIs and performance tracking frameworks

·        Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB

·        Assist in defining data models data governance and data quality standards for ESG reporting

·        Participate in UAT User Acceptance Testing and validate system outputs against requirements

·        Provide domain expertise on ESG products services and regulatory expectations

·        Create comprehensive documentation including BRDs FRDs use cases and process maps

·        Facilitate communication between business product and technical teams

Required Skills  Qualifications

·        5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains

·        Strong understanding of ESG concepts reporting frameworks and sustainability metrics

·        Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau

·        Familiarity with data science concepts statistical analysis and predictive modeling

·        Minimal Handson experience with SQL andor PythonR for data analysis will be good to have

·        Experience working in Agile environments and handling cross functional teams

·        Strong analytical thinking and problem solving skills

·        Excellent stakeholder management and communication skills

Job Summary:

We are seeking a Technical Business Analyst to bridge the gap between our restaurant operations and technology solutions. You will lead the design and implementation of two critical systems: (1) a billing and sales expenditure tracking system, and (2) a QR-code-based website for customer self-ordering and payment at each table. Your goal is to increase operational efficiency, reduce errors, and enhance the guest experience.

1. Billing & Sales Expenditure System

· Analyze current manual or semi-digital billing processes and expenditure tracking (food cost, labor, overheads).

· Design and document requirements for a unified system that captures:

· Daily sales (per table, per server, per menu item)

· Real-time expenditure (ingredients, supplies, wastage)

· Profitability per dish and per shift

· Work with developers or POS vendors to build or configure the system.

· Ensure integration with accounting software (e.g., QuickBooks, Zoho Books).

· Create automated reports on cost of goods sold (COGS), margins, and expense anomalies.

2. QR Code Ordering Website

· Lead the end-to-end requirements for a mobile-friendly website accessible via QR codes placed on each table.

· Specify the customer journey:

· Scan QR code → View digital menu (with images, allergens, modifiers) → Add to cart → Enter table number → Pay online.

· Integrate payment gateways (Stripe, Razorpay, PayPal, or local UPI/cards).

· Ensure the website syncs orders directly to the kitchen display system (KDS) or POS printer.

· Define requirements for table management (e.g., prevent order mixing, support splitting bills).

· Collaborate with UI/UX designers and developers for a frictionless experience.

3. Integration & Data Flow

· Ensure the QR ordering website pushes data (sales, items, payment status) back to the billing/expenditure system automatically.

· Define API requirements between systems.

· Handle offline scenarios (e.g., website down – fallback to manual billing).

4. Testing & Deployment

· Write test cases for billing accuracy, payment security, and order routing.

· Conduct UAT (user acceptance testing) with restaurant staff.

· Train managers and servers on using the new systems.

5. Ongoing Optimization

· Monitor system performance, order conversion rates, and payment failures.

· Suggest improvements based on sales/expenditure data (e.g., remove low-margin items, adjust pricing).

Required Skills & Experience

· 6+ years as a Business Analyst, Technical BA, or Product Owner in restaurant, retail, or E-commerce field

· Proven experience designing POS systems and tracking or similar to front page design

· Solid understanding of language platforms, e-commerce checkout flows, and payment gateway integration.

· Ability to write functional requirements, user stories, and process flow diagrams (UML, BPMN).

· Basic technical knowledge: APIs (REST), databases (SQL), and web technologies (HTML/CSS/JS fundamentals) to communicate with developers.

· Excellent stakeholder management – you will work with chefs, servers, owners, and developers.

· Experience with Jira, Confluence, or Notion for documentation.