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Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Team Lead

Customer Service & Admin Team Lead

Job Description:


1. Team Leadership & Supervision

• Lead, manage, and support a team of three (3) Customer Service & Admin Specialists in their daily responsibilities.

• Lead regular team huddles to brief the team on updates, operational instructions, and expectations.

• Allocate tasks, set priorities, and ensure all work is completed accurately and on time.

• Monitor team performance, provide coaching and guidance, and ensure consistent customer service standards.

• Act as the first point of escalation for administrative issues before involving the Head of Operations.

• Ensure SOPs and workflows are followed, and identify opportunities for continuous improvement to increase efficiency.

2. Centre Management & Frontline Experience

• Oversee daily centre operations, ensuring the centre is neat, organised, and welcoming at all times.

• Greet and engage students and parents in a friendly and professional manner, while ensuring the team upholds the same service standard.

• Manage monthly pantry supply orders (including F&B and cleaning supplies) and coordinate with cleaning vendors to maintain centre cleanliness.

• Take ownership of the centre’s day-to-day cleanliness and overall physical presentation.

3. Daily Operations & Customer Handling

• Handle customer enquiries across all channels, including phone, text, walk-ins, social media, and email.

• Ensure timely responses and satisfactory resolution of customer feedback and concerns.

• Step in to manage complex or sensitive cases and escalate when necessary.

• Prepare and send clear, timely communications to parents and students regarding programmes, schedules, fees, and centre updates, including last-minute changes.

• Assist in organising events and promotional activities (e.g. webinars) to attract new students and retain existing ones, in collaboration with the marketing team.

4. Student Administration, Billing & Records

• Process student registrations, course enrolments, and payment matters accurately and in a timely manner.

• Prepare and issue monthly billing invoices to parents and follow up on payment matters.

• Maintain and audit student and staff records in the iEduCentre system, ensuring data accuracy through both direct input and team oversight.

5. Escalation, Reporting & Support

• Act as the first point of escalation for operational and customer-related issues.

• Report regularly to the Head of Operations on admin operations, recurring issues, and team performance.

• Support ad-hoc operational needs and assist other departments when required.

6. Tutor & Academic Administrative Support

• Assist tutors with administrative matters when necessary, including the printing of class materials and mailing of study resources to students.

Requirements:

Minimum Diploma

Working hours : 4 weekdays (12.45pm to 9.15pm) + 1 weekend (Sat) (9am - 7pm)

Passionate in customer service

2-3 years experience in customer service

Experience in a supervisory role will be good

Confident and tactful in handling customer’s needs

Strong interpersonal and communication skills

Positive work attitude, self-driven, independent, team player with a strong service mindset

Meticulous and systematic with administrative procedures

Skilled in basic office skills (excel, word) and computing skills

Prior experience in frontline customer service jobs will be a bonus

Able to handle difficult customers confidently

Job Description

• Industry/ Organization Type: Healthcare
• Position Title: Healthcare Assistant
• Working Location: Island wide
• Working Hours: 6 working days (Rotating shift)
• Salary Package: Basic salary up to $1,047 + Housing Allowance $500 + Performance Bonus
• Duration: Contract Role (2 Years)

Key Responsibilities

• Assist residents with daily activities such as bathing, dressing, and eating
• Support nursing staff in delivering high-quality care
• Monitor and record residents' vital signs and report any changes
• Help maintain a clean and safe environment for residents
• Provide companionship and emotional support to residents
• Assist in transporting residents to appointments and activities
• Communicate effectively with residents, families, and healthcare team
• Follow care plans and documentation procedures accurately

APPLY NOW!!!

• Previous experience in a healthcare or caregiving role is preferred
• Good interpersonal and communication skills
• Ability to work effectively in a team-oriented environment
• Basic knowledge of healthcare practices and procedures

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71382 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Gather, analyze, and document business requirements for Trade Finance products and processes, including Letters of Credit (LC), Bank Guarantees, Documentary Collections, and Open Account Trade transactions.
• Collaborate with business users, operations teams, and technology stakeholders to translate business requirements into functional specifications and system enhancements.
• Support requirement workshops, gap analysis, process mapping, and user acceptance testing (UAT) to ensure successful project delivery.
• Assist in the implementation and support of Trade Finance systems, ensuring alignment with business, regulatory, and operational requirements.
• Analyze trade transaction workflows, identify process improvement opportunities, and recommend solutions to enhance efficiency and controls.
• Prepare business documentation, test cases, user guides, and project status reports while providing ongoing support during system releases and production deployments.

Job Summary

Join Tribecar as a Technical Assistant to support hardware deployment and system integration for our car-sharing service. This entry-level role offers hands-on experience with telematics equipment installation and vehicle system maintenance.

Responsibilities

• Install, remove, and troubleshoot telematics equipment in vehicles to ensure proper functionality
• Conduct stock taking to maintain accurate inventory levels of hardware components
• Assemble basic system parts and hardware components for deployment
• Coordinate with clients to schedule installation appointments efficiently
• Monitor and oversee system health to identify and resolve technical issues promptly

Required competencies and certifications

• Hold a valid Class 2B or 3 driving license to operate vehicles safely

Preferred competencies and qualifications

• Demonstrate basic computer operation skills to support technical tasks
• Familiarity with vehicles accessories
• Show familiarity with web technologies to assist in system integration
• Understand vehicle accessories to facilitate installation and troubleshooting
• Open to individuals with no experience in this field

1. Design and coordinate (M&E) building services to meetproject standards.
2. Consult with regulatory authorities to obtain necessary approvals ensurefull compliance with statutory and project requirements.
3. Prepare detailed tender drawings and cost estimation.
4. Review shop drawings and technical specifications.
5. Monitor project progress and ensure smooth implementation of project.
6. Attend / conduct project meeting, site supervision and inspection carriedout to the systems by contractors.
7. Management contract administration.
8. Coordinate and attend site inspections with clients upon project completion.

Job Description

• Ensure all deliveries are fulfilled by stores plan schedule / route
• Review initial load regularly to optimize sales
• Ensuring product availability at all retail point
• Loading (collection of goods) and unloading (return of goods) from warehouse
• Ensure cleanliness and maintenance of the delivery vehicle
• Any other duties as may reasonably be assigned to you by the Management

Remuneration

• Entitled to van sales commission
• HP allowance

JobDescription
.Carry out electrical installation works for commercial, industrial, andbuilding projects, including:

·Cablelaying and termination

·Installationof conduits, trunking, and cable trays

·Installationof distribution boards (DBs), isolators, switches, sockets, and lighting points

·Read andinterpret construction and electrical drawings, single-line diagrams, andlayout plans to execute work accurately.

·Prepare,route, and secure cables according to drawings and site conditions, ensuringneat workmanship and safety compliance.
Assist in testing, commissioning, troubleshooting, and rectification ofelectrical systems as required.

·Ensureall works comply with Singapore electrical standards and relevant Codes ofPractice.

·Coordinatewith site supervisors, engineers, and other trades to ensure timely projectcompletion.

·Adherestrictly to site safety regulations and company safety procedures at all times.

·Demonstrate good practical skills in cable routing, termination, and installation of electrical fixtures and accessories.

·Coordinate with the Project Manager on daily planning and project schedules to ensure projects are completed on time

Requirements
·Minimum 3–4 years of relevant experience in electrical installation work forconstruction or renovation projects.

·Candidatesshould possess at least an ITE qualification.

·Willing and able to work overtime and at various project sites as required.

·Able to work on weekends and public holidays.

Company Overview

Tribecar is a 100% Singaporean on-demand car-sharing service with over 1300 convenient locations. Members access cars via smartphone 24/7 with no minimum booking length. We design, build, and maintain every element of the service ourselves.

Job Summary

You will provide prompt, empathetic customer support by responding to enquiries via email, calls, and online chats, helping to ensure high customer satisfaction and supporting marketing outreach.

Responsibilities

• Respond promptly to email enquiries from the public and members to resolve their requests clearly and efficiently
• Call members when needed to clarify and understand their requests for better service delivery
• Attend to online chat and social media enquiries to provide timely assistance and maintain customer engagement
• Support marketing campaigns by making outbound calls to potential or existing customers
• Use computer, cloud, and mobile applications effectively to manage customer interactions and information

Preferred competencies and qualifications

• Ability to speak other local languages to enhance communication with diverse customers
• Possession of a valid class 3/3A/2B/2A/2 driving license to support operational flexibility
• Basic proficiency in office computing applications to assist with administrative tasks

Core Duties & Responsibilities

• Provide general administrative support to ensure smooth day-to-day office operations.
• Maintain and organize company records, files, and documentation in both physical and electronic formats.
• Handle, monitor and maintain an up-to-date register of company assets and equipment, including renewal, issuance, repair and maintenance, and disposals.
• Monitor and maintain office supplies inventory and liaise with vendors for procurement.
• Support Human Resources activities, including staff attendance records, timesheet, leave administration, welfare, onboarding documentation and orientation.
• Perform data entry and maintain accurate accounting records in the accounting system.
• Prepare invoices, payment vouchers, delivery order, and receipts.
• Support month-end and year-end closing activities.
• Maintain proper filing and documentation of financial records for audit and compliance purposes.
• Perform any other duties and responsibilities assigned by management from time to time.

Skills, Experience Competencies Required

• Proven experience as an accounts assistant or relevant administrative position.
• Possess Diploma/Degree in relevant field of study.
• Preferably with 2 years’ relevant working experience in Singapore.
• Attention to detail and accuracy.
• Basic knowledge of Singapore labour laws will be an advantage.
• Proficient in MS Office skills.
• Good team player with a good work attitude.

Responsibilities

1. Manage the day-to-day accounting routine duties which includes:

· Distribution of Banking system batching reports to key business units

· Compilation of daily system-generated management reports and investigate exception flagged in these reports with respective key business units

· Preparation of MAS monitoring reports such as MCB, MLA, QL, AMR

· Perform Nostro Bank Reconciliation to ensure unreconciled items are followed up and investigate any abnormity on a timely basis

· Perform journal entries for interest income/expense/service fee relating to Nostro/Vostro Bank accounts

· Compilation and binding of Journal entries vouchers and ensure internal maintenance of Journal vouchers are met

· Perform batching checks for error/suspense flagged by Banking system and execute end of day batching

2. Manage the periodicaccounting routine duties which includes:

· Generate and distribution of periodical system-generated reports via Banking system to key business units

· Preparation of fortnightly, monthly, quarterly, half-annual and annual management reports, regulatory reporting and statistical survey and ensure timely submission to management, MAS, IRAS and DOS.

· Obtain regular internal clearance from key business units to facilitate the preparation of the MAS returns and GST return

· Perform pre-submission checks through variance analysis for MAS and GST returns and investigate the reason for any exception variance flagged

· Escalating Customers’ Returned mail for Head of Operation/KYC action and prepare the Monthly Customers' Statement Returned Mail Log for Compliance Officer’s review

· Perform half-annual Inter-branches Interest income/expense reconciliation

· Assists in year-end audit by providing documentation/schedules required by Internal/External Auditors and preparation/replying of Nostro/Vostro Audit Confirmation

· Packing and maintaining records of past year reports to be send to warehouse for storage

3. Other adhoc routine duties which includes:

i. Attending to variance queries raised by regulator for submitted MAS returns

ii. Participate in ad hoc projects such as UAT report verification for new reporting implementation

iii. Ad hoc duties assigned by manager

Job Requirements:

• Minimum Diploma in Accounting and financial related courses
• Fresh Graduates welcome to apply
• Keen to learn and grow in a commercial banking environment.
• Possess good analytical, good interpersonal and communication skills. Co-operative team player
• Well organized and meticulous in details

· Able to work independently or as a team

The incumbent is responsible for providing pre-sales and post-sales support to customers on semiconductor testing; maintaining customer satisfaction so as to maintain or become the preferred tester platform.

Job responsibilities

• Project management, delivery and support of Test Program/Test Library creation, conversion or consultation as required by Customer
• Provide support and consultation for Hardware and Software solutions for Customer Projects and Production requirements
• Post sales consulting and support including Test methodology creation, enhancements and modifications, Test hardware/ software feature recommendations and audit
• Support and debug production issues such as correlation, test time and yield discrepancy, RTE, hang-ups etc
• Delivery of application training, knowledge transfer and skill-up for Customer

Job requirements

• Bachelor’s Degree Electrical and/or Electronics Engineering
• Minimum 7-10 years of working experience in IC testing industry
• Good knowledge of Digital/Mixed signal test methodologies
• Well versed with  Java and C++, script programming, knowledge on 93000 software and debugging tools will be an added advantage
• Good experience in test program development and test floor exposures
• Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented
• Ability to work independently with minimum supervision
• Occasional travel, sometimes at short notice