Total 9 Senior Manager job vacancies in Kuala Lumpur

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met deliver memorable and unique guest experiences. 

Your day-to-day: 

People   

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers. 

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance. 

Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. 

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 

Responsible Business  

Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents). 

Reunite items with owners – and log any lost and found property. 

Perform other duties as assigned. May also serve as manager on duty. 

Financial  

Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability. 

Maintain proper inventory levels managing cost per room for supplies and labour. Carry out the special requests from guests, VIPs, repeat visitors and club members. 

Guest Experience 

Make sure the quality of housekeeping and laundry services is always superb – we have standards – but it’s down to you to make rooms special and memorable for guests. 

Schedule routine inspections of all guest room and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc, are clean and in good repair to meet guest satisfaction. 

Carry out special requests from guests, VIPs, repeat visitors and club members. 

Help guests with their questions and complaints and address all challenges they may have to achieve complete guest satisfaction. 

Look smart – wear your uniform with pride. 

Accountability    

Supervise housekeeping and laundry teams in a large, luxury, or resort hotel with multiple major food and beverage outlets and banquet facilities with capacity to cater to more than 400 people. May oversee managers and/or supervisors and professional housekeeping and laundry staff. 

The statements in this job description are intended to describe the essential nature and level of work being performed; it does not encompass all the tasks that may be assigned. 

What we need from you? 

High School Diploma / secondary education / equivalent 

Four years’ housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. 

Must be fluent in local language and other languages preferred. 

GENERAL SIGN OFF 

The colleague is expected to adhere to all company policies and act as a role model. I have read and understand this job description. 

Perks & Benefits

• Nearby public transport
• Free Working Meals
• Car Parking Allowance OR Motorbike Allowance
• Official Phone will be provided
• Long Service Award
• IHG Friends and Family Rate Programe (Aligned with IHG Benefits)
• Birthday Leave
• Laundry
• Maternity / Paternity Leave
• Insurance and Health Care Plan

Job Summary

The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.

Key Responsibilities

1. Operations Management

Oversee daily restaurant operations (front of house & back of house)

Ensure all SOPs are consistently followed by staff

Maintain high standards of food quality, service, and cleanliness

Resolve operational issues efficiently and effectively

2. Sales & Business Performance

Full responsibility for revenue growth and profitability (P&L ownership)

Develop and execute strategies to increase daily and monthly sales

Monitor key KPIs such as average spend, table turnover, and repeat customers

Analyse sales reports and implement improvement plans

3. Team Management

Lead, train, and develop restaurant team members

Prepare staff scheduling (roster planning)

Manage staff performance, discipline, and engagement

Involved in recruitment and onboarding of new employees

4. Customer Experience

Ensure exceptional guest experience at all times

Handle customer complaints and feedback professionally

Improve customer satisfaction and online review ratings

Build strong relationships with regular customers

5. Cost Control & Inventory

Control food cost, beverage cost, and overall operational expenses

Monitor inventory, wastage, and purchasing activities

Work closely with the kitchen team to manage cost efficiency

6. Compliance & Reporting

Ensure compliance with hygiene, safety, and operational standards

Prepare regular operational and performance reports for management

Conduct internal audits to maintain operational consistency

Requirements

Minimum 5–8 years of experience in the F&B industry

At least 2–3 years in a Manager or Senior Manager role

Strong leadership and people management skills

Solid understanding of P&L, cost control, and business operations

Ability to work in a fast-paced environment

Fluent in English and Bahasa Malaysia

Key Skills

Leadership & Team Management

Operational Excellence

Financial & Business Acumen

Customer Service Management

Problem Solving & Decision Making

Work Location: In person

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours

Job Summary

The Finance Manager is responsible for overseeing the financial operations of the Food & Beverage business, ensuring accurate financial reporting, cost control, and compliance with company policies. The role supports management in financial planning, budgeting, and strategic decision-making to improve profitability and operational efficiency.

Key Responsibilities

· Manage and oversee the daily operations of the finance department including accounts payable, accounts receivable, general ledger, and cash flow management.

· Prepare monthly, quarterly, and annual financial reports and present them to management.

· Monitor food cost, beverage cost, and operational expenses to ensure they are within budget.

· Develop and manage annual budgets and financial forecasts.

· Analyze financial performance and provide recommendations to improve profit margins and cost efficiency.

· Ensure compliance with tax regulations, accounting standards, and company policies.

· Work closely with operations, procurement, and store managers to control costs and optimize inventory.

· Oversee inventory valuation and stock control for food and beverage items.

· Manage cash handling procedures and internal financial controls.

· Coordinate with external auditors, tax agents, and banks when necessary.

· Supervise and guide the finance team to ensure accurate and timely financial processes.

Requirements

· Bachelor’s Degree in Finance, Accounting, or related field.

· Professional certification such as ACCA, CPA, or equivalent is an advantage.

· Minimum 5–8 years of experience in finance or accounting, preferably in the F&B, hospitality, or retail industry.

· Strong knowledge of cost control, inventory management, and financial analysis.

· Proficiency in accounting software and Microsoft Excel.

· Strong leadership, communication, and problem-solving skills.

Preferred Skills

· Experience managing multi-outlet restaurants or café chains.

· Knowledge of F&B cost structure and margin management.

· Ability to work in a fast-paced operational environment.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code

Ringkasan Kerja

Pengurus Besar bertanggungjawab menyelia keseluruhan operasi restoran, termasuk prestasi jualan, keuntungan (P&L), kualiti perkhidmatan dan pengurusan pasukan. Peranan ini memerlukan kepimpinan yang mantap, pemikiran komersial dan fokus untuk memberikan pengalaman tetamu yang konsisten sambil memastikan operasi harian yang lancar.

Tanggungjawab Utama

1. Pengurusan Operasi

Mengawasi operasi restoran harian (bahagian hadapan & belakang rumah)

Memastikan semua SOP dipatuhi secara konsisten oleh kakitangan

Mengekalkan piawaian kualiti, perkhidmatan dan kebersihan makanan yang tinggi

Menyelesaikan masalah operasi dengan cekap dan berkesan

2. Prestasi Jualan & Perniagaan

Tanggungjawab penuh untuk pertumbuhan pendapatan dan keuntungan (pemilikan P&L)

Membangun dan melaksanakan strategi untuk meningkatkan jualan harian dan bulanan

Pantau KPI utama seperti purata perbelanjaan, pusing ganti meja dan pelanggan tetap

Menganalisis laporan jualan dan melaksanakan pelan penambahbaikan

3. Pengurusan Pasukan

Memimpin, melatih dan membangunkan ahli pasukan restoran

Menyediakan penjadualan kakitangan (perancangan jadual)

Mengurus prestasi, disiplin dan penglibatan kakitangan

Terlibat dalam pengambilan dan penerimaan pekerja baharu

4. Pengalaman Pelanggan

Pastikan pengalaman tetamu yang luar biasa sepanjang masa

Mengendalikan aduan dan maklum balas pelanggan secara profesional

Meningkatkan kepuasan pelanggan dan penilaian ulasan dalam talian

Bina hubungan yang kukuh dengan pelanggan tetap

5. Kawalan Kos & Inventori

Mengawal kos makanan, kos minuman dan perbelanjaan operasi keseluruhan

Pantau inventori, pembaziran dan aktiviti pembelian

Bekerjasama rapat dengan pasukan dapur untuk mengurus kecekapan kos

6. Pematuhan & Pelaporan

Memastikan pematuhan terhadap piawaian kebersihan, keselamatan dan operasi

Menyediakan laporan operasi dan prestasi secara berkala untuk pihak pengurusan

Menjalankan audit dalaman untuk mengekalkan konsistensi operasi

Keperluan

Minimum 5–8 tahun pengalaman dalam industri F&B

Sekurang-kurangnya 2–3 tahun dalam peranan Pengurus atau Pengurus Kanan

Kemahiran kepimpinan dan pengurusan orang yang kukuh

Pemahaman yang kukuh tentang P&L, kawalan kos dan operasi perniagaan

Kebolehan bekerja dalam persekitaran yang pantas

Fasih berbahasa Inggeris dan Bahasa Malaysia

Kemahiran Utama

Kepimpinan & Pengurusan Pasukan

Kecemerlangan Operasi

Ketajaman Kewangan & Perniagaan

Pengurusan Khidmat Pelanggan

Penyelesaian Masalah & Pembuatan Keputusan

Lokasi Kerja: Secara bersemuka

Faedah & Kebaikan

• Pengangkutan awam berdekatan
• Lokasi pusat
• Waktu kerja fleksibel

Ringkasan Kerja

Pengurus Kewangan bertanggungjawab menyelia operasi kewangan perniagaan Makanan & Minuman, memastikan pelaporan kewangan yang tepat, kawalan kos dan pematuhan dengan dasar syarikat. Peranan ini menyokong pihak pengurusan dalam perancangan kewangan, penganggaran dan pembuatan keputusan strategik untuk meningkatkan keuntungan dan kecekapan operasi.

Tanggungjawab Utama

· Mengurus dan menyelia operasi harian jabatan kewangan termasuk akaun belum bayar, akaun belum terima, lejar am dan pengurusan aliran tunai.

· Menyediakan laporan kewangan bulanan, suku tahunan dan tahunan serta membentangkannya kepada pihak pengurusan.

· Pantau kos makanan, kos minuman dan perbelanjaan operasi bagi memastikan ia berada dalam lingkungan bajet.

· Membangun dan mengurus bajet tahunan dan ramalan kewangan.

· Menganalisis prestasi kewangan dan memberikan cadangan untuk meningkatkan margin keuntungan dan kecekapan kos.

· Memastikan pematuhan dengan peraturan cukai, piawaian perakaunan dan dasar syarikat.

· Bekerja rapat dengan pengurus operasi, perolehan dan kedai untuk mengawal kos dan mengoptimumkan inventori.

· Menyelia penilaian inventori dan kawalan stok untuk barangan makanan dan minuman.

· Mengurus prosedur pengendalian tunai dan kawalan kewangan dalaman.

· Menyelaras dengan juruaudit luar, ejen cukai dan bank apabila perlu.

· Menyelia dan membimbing pasukan kewangan bagi memastikan proses kewangan yang tepat dan menepati masa.

Keperluan

· Ijazah Sarjana Muda dalam Kewangan, Perakaunan atau bidang berkaitan.

· Pensijilan profesional seperti ACCA, CPA atau yang setaraf adalah satu kelebihan.

· Minimum 5–8 tahun pengalaman dalam kewangan atau perakaunan, sebaik-baiknya dalam industri F&B, hospitaliti atau runcit.

· Pengetahuan yang kukuh tentang kawalan kos, pengurusan inventori dan analisis kewangan.

· Mahir dalam perisian perakaunan dan Microsoft Excel.

· Mempunyai kemahiran kepimpinan, komunikasi dan penyelesaian masalah yang baik.

Kemahiran Pilihan

· Pengalaman menguruskan restoran atau rangkaian kafe berbilang cawangan.

· Pengetahuan tentang struktur kos F&B dan pengurusan margin.

· Kebolehan bekerja dalam persekitaran operasi yang pantas.

Faedah & Kebaikan

• Pengangkutan awam berdekatan
• Lokasi pusat
• Waktu kerja fleksibel
• Kod pakaian kasual

職位概述

財務經理負責監督餐飲業務的財務運營，確保財務報告準確無誤、成本控管到位並遵守公司政策。該職位協助管理階層進行財務規劃、預算編制和策略決策，以提高獲利能力和營運效率。

主要職責

· 管理和監督財務部門的日常運營，包括應付帳款、應收帳款、總帳和現金流管理。

· 編制月度、季度和年度財務報告，並提交給管理層。

· 監控食品成本、飲料成本和營運費用，確保它們在預算範圍內。

· 制定和管理年度預算和財務預測。

· 分析財務業績，並提出提高利潤率和成本效益的建議。

· 確保遵守稅務法規、會計準則和公司政策。

· 與營運、採購和門市經理密切合作，以控製成本並優化庫存。

· 負責食品和飲料商品的庫存估價和庫存控制。

· 管理現金處理流程和內部財務控制。

· 必要時與外部審計師、稅務代理和銀行協調。

· 監督並指導財務團隊，確保財務流程準確及時。

要求

· 擁有金融、會計或相關領域的學士學位。

· 持有 ACCA、CPA 或同等專業資格證照者優先考慮。

· 至少 5-8 年財務或會計經驗，最好是餐飲、旅館或零售業。

· 具備紮實的成本控制、庫存管理和財務分析知識。

· 精通會計軟體和微軟Excel。

· 具備較強的領導能力、溝通能力及解決問題的能力。

優先技能

· 擁有管理多家分店餐廳或咖啡連鎖店的經驗。

· 了解餐飲業成本結構與利潤管理。

· 能夠在快節奏的營運環境中工作。

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求

職位概述

總經理負責餐廳的整體運營，包括銷售業績、獲利能力（損益表）、服務品質和團隊管理。該職位要求具備卓越的領導力、商業思維，並專注於為顧客提供始終如一的優質體驗，同時確保日常營運順暢。

主要職責

1. 營運管理

負責餐廳日常營運（前廳及後廚）

確保所有員工始終如一地遵守標準作業規程。

維持高標準的食品品質、服務和清潔度。

有效率、有效地解決營運問題

2. 銷售與業務績效

全面負責營收成長和獲利能力（損益責任）

制定並執行策略，以提高每日和每月銷售額。

監控關鍵KPI，例如平均消費、餐桌週轉率和回頭客數量。

分析銷售報告並實施改進計劃

3. 團隊管理

領導、培訓和發展餐廳團隊成員

制定員工排班表（輪班計畫）

管理員工績效、紀律和敬業度

參與新進員工的招募和入職工作

4. 客戶體驗

始終確保為客人提供卓越的體驗

專業地處理客戶投訴和回饋

提升客戶滿意度與線上評價

與老客戶建立穩固的關係

5. 成本控制與庫存

控制食品成本、飲料成本和整體營運費用

監控庫存、損耗和採購活動

與廚房團隊緊密合作，以控製成本效率

6. 合規與報告

確保遵守衛生、安全和操作標準

定期編制營運和績效報告供管理階層參考。

進行內部稽核以維持營運一致性

要求

至少5-8年餐飲業經驗

至少2-3年經理或高階經理職位經驗

較強的領導能力與人員管理能力

對損益表、成本控制和業務營運有紮實的理解

能夠在快節奏的環境中工作

精通英語和馬來語

關鍵技能

領導力與團隊管理

卓越營運

財務和商業敏銳度

客戶服務管理

問題解決與決策

工作地點：現場辦公

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間

Job Summary

The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.

Key Responsibilities

1. Operations Management

Oversee daily restaurant operations (front of house & back of house)

Ensure all SOPs are consistently followed by staff

Maintain high standards of food quality, service, and cleanliness

Resolve operational issues efficiently and effectively

2. Sales & Business Performance

Full responsibility for revenue growth and profitability (P&L ownership)

Develop and execute strategies to increase daily and monthly sales

Monitor key KPIs such as average spend, table turnover, and repeat customers

Analyse sales reports and implement improvement plans

3. Team Management

Lead, train, and develop restaurant team members

Prepare staff scheduling (roster planning)

Manage staff performance, discipline, and engagement

Involved in recruitment and onboarding of new employees

4. Customer Experience

Ensure exceptional guest experience at all times

Handle customer complaints and feedback professionally

Improve customer satisfaction and online review ratings

Build strong relationships with regular customers

5. Cost Control & Inventory

Control food cost, beverage cost, and overall operational expenses

Monitor inventory, wastage, and purchasing activities

Work closely with the kitchen team to manage cost efficiency

6. Compliance & Reporting

Ensure compliance with hygiene, safety, and operational standards

Prepare regular operational and performance reports for management

Conduct internal audits to maintain operational consistency

Requirements

Minimum 5–8 years of experience in the F&B industry

At least 2–3 years in a Manager or Senior Manager role

Strong leadership and people management skills

Solid understanding of P&L, cost control, and business operations

Ability to work in a fast-paced environment

Fluent in English and Bahasa Malaysia

Key Skills

Leadership & Team Management

Operational Excellence

Financial & Business Acumen

Customer Service Management

Problem Solving & Decision Making

Work Location: In person

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours