Location: Orchard
Working Hours: 5 days work week, shift required
Salary: Up to $2900 + aws + flexi benefit + staff meals
Our client is a leading international hospitality company. They are seeking an experienced and service-driven Chief Concierge to oversee the daily operations of their Concierge team. This role is responsible for ensuring seamless guest assistance services, maintaining operational excellence, and leading a team dedicated to delivering personalised and memorable hospitality experiences.
Key Responsibilities
Concierge Operations & Guest Services
- Manage the day-to-day operations of the Concierge department, ensuring smooth and efficient service delivery.
- Oversee guest requests relating to transportation, luggage handling, restaurant reservations, local recommendations, and special arrangements.
- Ensure all Concierge services are delivered in accordance with hotel standards and guest expectations.
- Maintain a strong presence within the lobby to engage with guests and support operational needs.
- Ensure VIPs, repeat guests, and long-stay guests receive personalised attention and service.
Guest Experience & Service Excellence
- Anticipate guest needs and provide tailored recommendations on dining, attractions, entertainment, and local experiences.
- Handle guest feedback, concerns, and special requests professionally and effectively.
- Ensure seamless coordination of airport transfers, transportation bookings, and other guest arrangements.
- Maintain comprehensive knowledge of local attractions, events, and hospitality offerings to enhance the guest experience.
Team Leadership & Development
- Lead, coach, and develop the Concierge team to consistently deliver outstanding service.
- Conduct daily briefings, provide operational guidance, and ensure effective communication within the department.
- Manage team scheduling and manpower allocation to meet business demands.
- Monitor team performance and provide ongoing coaching and support.
- Uphold professional grooming, presentation, and service standards across the team.
Operations & Coordination
- Work closely with Front Office, Housekeeping, F&B, Engineering, and other departments to ensure smooth guest experiences.
- Ensure accurate communication of guest preferences, requests, and operational updates.
- Oversee concierge records, guest information, and departmental documentation.
- Ensure concierge resources, systems, and processes remain updated and effective.
Compliance & Safety
- Ensure compliance with hotel policies, procedures, and brand standards.
- Adhere to safety, security, and emergency response protocols.
- Ensure proper handling of guest belongings and confidential information.
- Maintain a professional, safe, and guest-focused environment at all times.
Requirements
- Diploma or higher qualification in Hospitality Management or a related discipline.
- Minimum 3–5 years of experience in Concierge, Guest Services, or Front Office operations, including at least 2–3 years in a supervisory role.
- Strong knowledge of Singapore's attractions, dining scene, transportation network, and hospitality offerings.
- Excellent communication, interpersonal, and guest relations skills.
- Proven leadership ability with experience managing and developing teams.
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
- High level of professionalism, integrity, and attention to detail.
- Fluent in English; additional language skills are an advantage.
- Willingness to work shifts, weekends, and public holidays.
Interested candidates kindly click APPLY NOW to submit your latest CV.
We regret that only shortlisted candidates will be notified.
Search Avenue Pte Ltd
EA License No.: 25C2695
EA Registration No.: R25157669 [Amanda Wee]
