Total 1,560 Others job vacancies in Surabaya, East Java

• Resolve Escalated Issues: Act as the primary point of contact for escalated customer inquiries or complaints, including concerns related to delayed, misplaced, or damaged shipments, and pending documentation. Ensure timely and effective resolution with minimal disruption to clients.

• Cross-Department Collaboration: Work closely with key teams in operations, logistics, and warehousing to identify the root causes of issues and implement corrective actions to prevent recurrence.

• Customer-Focused Solutions: Provide tailored solutions to complex challenges, maintaining a client-first approach and ensuring that customer satisfaction remains a top priority.

• Clear and Compassionate Communication: Deliver consistent, clear, and empathetic communication to clients, providing them with timely updates and ensuring they are kept in the loop throughout the resolution process.

• Process Improvement: Proactively identify recurring issues or patterns and collaborate with relevant teams to suggest and implement process improvements that enhance efficiency and customer experience.

• Detailed Documentation: Maintain precise and organized records of escalated cases, resolutions, and follow-up actions, ensuring all documentation is easily accessible for future reference.

• Team Collaboration: Work seamlessly with other departments to ensure a smooth and consistent service delivery, promoting a cohesive and efficient work environment.

• Continuous Feedback: Regularly provide insights and feedback on customer care processes to help refine and enhance the overall customer experience strategy.

• Additional Responsibilities: Assist with any other duties or projects as assigned by the reporting officer, contributing to the overall success of the customer care team.

• Ensuring materials are available for production manufacturing
• Inspecting and testing finished products
• Identifying problems with production or manufactured goods
• Communicating solutions for production challenges with quality assurance
• Educating coworkers on health and safety regulations
• Establishing preventative maintenance methods
• Analyzing machinery and tools to report faults or broken items
• Scheduling training sessions for coworkers and staff

Production technician work environment

The exact work environment of a productiontechnician can vary depending on their work location and specific job duties.However, many production technicians work in manufacturing companies orfactories assembling goods on the factory floor. In these general environments,they might be expected to move quickly and be on their feet for long durations,lifting heavy materials when necessary. While working in this setting, it canbe important for production technicians to

Job Role

As a Senior QAQC Engineer, you will play a pivotal role in ensuring that all construction projects meet the highest quality standards and comply with regulatory guidelines. You will lead quality assurance initiatives and collaborate with various teams to uphold a commitment to excellence in delivery.

Key Responsibilities

Quality Management System

Implement and maintain the organization’s Quality Management System (QMS) to ensure compliance with industry standards and regulatory requirements.

Project Quality Planning

Prepare and oversee Project Quality Plans (PQP) for all construction projects, ensuring thorough quality control measures are outlined and implemented.

Inspections and Audit

Conduct regular inspections and audits of materials, processes, and deliverables to identify defects, non-conformances, and areas for improvement.

Stakeholder Collaboration

Collaborate with project managers, engineers, subcontractors, and suppliers to ensure alignment with quality standards and project schedules.

Regulatory Compliance

Analyze and assess suppliers and subcontractors for certification compliance with relevant build and construction authorities, ensuring quality requirements are met.

Continuous Improvement

Propose and implement continuous improvement initiatives to enhance the effectiveness of the quality management system.

Data Analysis

Collect and analyze data related to quality metrics to identify trends, assess performance, and implement corrective actions as needed.

Documentation Management

Maintain comprehensive records of all quality assurance activities, including audits, inspection reports, and quality control plans, in accordance with ISO standards, while ensuring accessibility for review and compliance purposes.

Environment, Health and Safety Compliance

Ensure that all projects adhere to workplace health and safety policies, conducting assessments and audits as necessary to mitigate risks.

Ad-hoc Duties

Perform other duties and responsibilities as assigned by management to support overall project objectives.

Job requirements

• Bachelor’s degree in quality assurance engineering, civil engineering, or a related field.
• Requires 5-7 years of relevant experience in the building and construction industry, preferably with main contractor experience on large-scale projects.
• Resident Technical Officers (RTO) certification
• Quality Mark / CONQUAS certification
• ISO9001 Auditor certification & proficient understanding of quality assurance methodologies, inspection techniques, and quality control processes.
• Excellent communication skills and ability to interact effectively with multidisciplinary teams and stakeholders.
• Ability to thrive in a dynamic and fast-paced environment, effectively managing multiple tasks and adapting quickly to changing priorities while maintaining high levels of productivity and focus.
• Strong organizational skills, a keen eye for detail, and excellent planning and coordination abilities.

Key Responsibilities

• Assist QA Manager in overseeing departmental operations and quality system effectiveness.
• Lead and support Corrective and Preventive Actions and Root Cause Analysis activities.
• Investigate customer complaints and prepare detailed reports.
• Drive Continuous improvement initiatives across processes and systems.
• Manage suppliers' quality issues, including coordination with international suppliers.
• Conduct audits and ensure compliance with QHSE ISO standards
• Utilize quality tools such as FMEA, 8D, SPC and Six Sigma methodologies.
• Support cross-site quality alignment, including travel to Batam facility.
• Analyze quality data and recommend corrective actions.
• Strong analytical and problem-solving skills
• Able to lead investigations and communicate findings effectively
• Willing to travel to Batam frequently

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

About Sembcorp

• • Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join Sembcorp Specialised Construction

• Sembcorp Specialised Construction, a wholly-owned subsidiary of Sembcorp Industries, provides design and build services with an in-house multidisciplinary consultancy. Specialising in building, civil engineering, and infrastructure projects, we deliver innovative and efficient solutions to meet the evolving needs of the industry.

Purpose and Scope

• The Contracts Engineering team plays a pivotal role in managing the financial & contractual provisions which is crucial to the successful delivery of building projects.

Responsibilities:

• Manage the financial & contractual provisions of all projects from pre-tender to post contract phases including quantities, variations, cost estimates, monthly claims, final accounts etc
• Work closely with Project Manager in preparing monthly updated project costing
• Develop suitable subcontract conditions for specific project requirements
• Prepare project budgeting and costing reports
• Responsible in cost estimating, quantity take off, claims preparation, variations and final accounts.
• Review of contracts, prepare tender & contract documentations, tender analysis & reporting, measurement etc
• Review sub-contractors claims and materials on site
• Standardize all agreements (e.g. subcontracts and joint ventures) with alignment to contract policy

Requirements:

• Degree inInfrastructure and Project Management/ Quantity Surveying or its equivalent.
• Fresh Grads with relevant internship experience are welcome to apply.
• Strong in negotiation skills.
• Good understanding & knowledge of contracts law and its application.
• Exposed to various forms of contracts such as PSSCOC, SIA and FIDIC as well as other international form of contracts.
• Strong communication and presentation skills.
• Due to the sensitive project nature, only Singaporeans will be considered.

Our Culture at Sembcorp

• At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.
• We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.
• Join us in making a real impact!

Job Description:

• Assists in tender preparation, analysis and evaluation.
• Prepares tender bid for Management’s approval.
• Contract administration of secured projects.
• Responsible to prepare necessary documentations from shortlisting to award of subcontracts, process include evaluation, comparison and recommendation.
• Preparation and submission of progress claims to clients.
• Evaluate and prepare progress payments to subcontractors / suppliers / service providers.
• Liaison with client or consultant’s Quantity Surveyors.
• Maintain constant liaison with project staffs especially Project Director.
• Monitor records and manage all variation orders.
• Provide necessary documentations for preparation of final accounts with the client / subcontractors / suppliers / service providers.
• Always ensure confidentiality and safeguards of controlled documents.
• Possess the ability to negotiate with client’s Quantity Surveyors during final accounts and or as and when any variation order arises.

Job Requirements

• Degree in Civil Engineering, Quantity Surveying, or other related disciplines.
• Proficient in Microsoft Office, including Words, Excels.
• Proficient in PDF measurement or any other measurement software will be added advantages.
• Minimum 2-5 years of experience in Quantity Surveying.