Total 4 Contract Senior Executive technical support engineer job vacancies

Job Summary

The System Support Executive is responsible for providing first-level technical and operational support for travel technology systems, including GDS platforms, mid-office, and back-office applications.

The Junior System Support Executive is responsible for providing first-level technical and operational support for travel technology systems such as GDS platforms, mid-office, and back-office applications.

This role supports daily system operations, assists in on boarding users and clients, and works closely with internal teams and external vendors to ensure smooth system performance. The position also involves supporting system-related projects, performing basic system and GDS configurations, and delivering support to regional clients.

What You'll be doing

• Provide 1st level support for travel systems by handling user inquiries, performing basic troubleshooting, and resolving common system issues.
• Assist in user onboarding, including setting up system access, assigning roles and permissions, and guiding users on basic system usage.
• Support client onboarding by configuring system settings and ensuring accurate setup of client profiles across platforms.
• Monitor daily system operations, reports, and dashboards to ensure data accuracy and highlight any discrepancies.
• Escalate complex or unresolved issues to senior team members or external vendors and follow up to ensure timely resolution.
• Support and participate in system-related projects, including system implementation, enhancements, and configuration activities.
• Perform basic configuration of travel systems, including GDS setup and related configurations based on business requirements.
• Provide system support to regional clients, ensuring clear communication and effective issue resolution.
• Assist in User Acceptance Testing (UAT) by executing test cases and documenting findings during system upgrades or enhancements.
• Maintain and update documentation such as user guides, SOPs, and training materials.
• Provide basic training and guidance to users when required.
• Perform additional duties and responsibilities as assigned by the Manager or Supervisor.

What We Are Expecting

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Fresh graduates are encouraged to apply
• 1–3 years of experience in system support, IT support, or related roles is an added advantage.
• Experience in customer service or call center support, particularly in handling system or product-related inquiries, is an added advantage.
• Basic knowledge or exposure to travel systems (e.g., GDS) is a plus.
• Exposure to system implementation, configuration, or project support is an advantage.
• Good problem-solving skills and willingness to learn new systems and technologies.
• Ability to work independently as well as collaboratively in a team environment.
• Preferably mandarin speaking candidate.

SKILLS (software & soft skills required for the job)

• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Good communication and interpersonal skills, with the ability to support users and stakeholders effectively.
• Proficiency in English, with the ability to understand and communicate in Mandarin to support regional clients
• Basic understanding of IT systems, applications, or databases.
• Good attention to detail and accuracy in handling system data and reports.
• Positive attitude, proactive mindset, and willingness to learn.

Perks & Benefits

• Casual dress code
• Free snacks / Happy hours

A. Position Objective

The Girder Launching Engineer is responsible for overseeing the technical planning and on-site execution of segmental box girder (SBG) erection. This role ensures that all launching activities are conducted safely, on schedule, and in strict adherence to engineering specifications and quality standards.

B. Job Responsibilities

• Method Statement & Planning: Compile and refine comprehensive construction schemes and method statements for full framing support and girder launching sequences.
• Technical Drawing: Prepare and review detailed construction drawings, including traffic diversion plans (TDP), launching gantry positions, and temporary works.
• Quality Control: Strictly monitor and control the construction quality related to segmental box girder (SBG) erection, ensuring precise alignment, leveling, and structural integrity.
• Documentation: Compile, maintain, and submit internal engineering documents, site diaries, inspection records (RFI), and progress reports.
• Site Supervision: Supervise the launching crew and subcontractors to ensure compliance with safety protocols and technical requirements.
• Ad-hoc Duties: Undertake other assigned tasks related to bridge/viaduct construction and girder erection as directed by the Project Manager.

C. Job Requirements

• Minimum 3–5 years of site experience specifically in Segmental Box Girder (SBG) erection.
• Candidates with proven experience in LRT, MRT, or major Highway viaduct projects will be given top priority.
• Must be proficient in English, and Malay to facilitate communication between stakeholders, site workers, and management. Proficiency in Chinese is an added advantage.
• Highly skilled in AutoCAD for construction drawings and Microsoft Office for reporting.
• Excellent communication and coordination abilities, with a problem-solving mindset for site-specific challenges.
• Diploma or Bachelor’s Degree in Civil Engineering or a related field.

Perks & Benefits

• Allowance (Mobile, Computer, Transportation, Meals, etc.)
• Medical insurance
• Open culture
• Paid training and development

職位概述

該職位負責為營運系統提供一級維運和技術支持，確保系統日常運作順暢、報告準確，並能有效引導新用戶和客戶順利上線。此外，該職位還需與供應商和內部團隊協調，解決系統問題並支援持續改進。

你將要做什麼

• 為旅遊技術系統提供一級支持，包括 GDS 平台、報告工具和中後台應用程式。
• 透過設定係統存取權限、配置使用者角色和權限、提供基本培訓以及維護更新的使用者文件來管理新使用者入職。
• 透過配置跨平台所需的系統設置並確保準確的客戶資料設置，支援新客戶的入職流程。
• 與外部供應商和內部利害關係人協調，回報未解決的技術問題，並協助實施系統改進。
• 監控系統效能、計畫報告、報告儀表板和數據準確性，以確保日常營運順利且有效率。
• 根據系統升級和新功能實現的需要，參與用戶驗收測試 (UAT) 活動。
• 開發、更新和維護使用者手冊、標準操作程序 (SOP)、培訓材料和技術文件。
• 根據經理或主管的安排，履行其他職責。

我們期待什麼

• 資訊科技或相關學科的文憑或更高學歷。
• 具備支援業務系統以及與軟體供應商和內部利害關係人協調的經驗者優先考慮。
• 歡迎具有相關實習或計畫經驗的應屆畢業生申請。
• 歡迎經驗有限但對系統支援和技術有濃厚興趣的求職者申請。
• 優先考慮會說普通話的候選人。

福利待遇

• 休閒著裝要求
• 免費小吃/歡樂時光

A. 定位目標

樑架設工程師負責監督節段箱樑（SBG）架設的技術規劃和現場施工。此職位確保所有架設作業安全、按時完成，並嚴格遵守工程規範和品質標準。

B. 工作職責

• 方法說明和規劃：編制和完善全面的施工方案和方法說明，以實現完整的框架支撐和樑架設順序。
• 技術繪圖：準備和審查詳細的施工圖紙，包括交通改道計畫（TDP）、架設龍門架位置和臨時工程。
• 品質控制：嚴格監控和控制節段箱樑（SBG）安裝相關的施工質量，確保精確的對齊、水平和結構完整性。
• 文件編制：編制、維護和提交內部工程文件、現場日誌、檢查記錄（RFI）和進度報告。
• 現場監督：監督發射人員和分包商，確保遵守安全法規和技術要求。
• 臨時性任務：根據專案經理的指示，承擔與橋樑/高架橋施工和樑架設相關的其他分配任務。

C. 工作要求

• 至少 3-5 年現場經驗，尤其是在節段箱樑 (SBG) 架設方面。
• 具有輕軌、地鐵或大型高速公路高架橋專案經驗的候選人將優先考慮。
• 必須精通英語和馬來語，以便與利害關係人、現場工作人員和管理層進行溝通。精通中文者優先考慮。
• 精通 AutoCAD（用於建築繪圖）和 Microsoft Office（用於報告撰寫）。
• 具備優秀的溝通和協調能力，並能針對具體現場挑戰提出問題並解決問題。
• 土木工程或相關領域的文憑或學士學位。

福利待遇

• 津貼（手機、電腦、交通、餐費等）
• 醫療保險
• 開放文化
• 有薪培訓和發展