About KGiSL:
KG Information Systems Private Limited (KGiSL) is a leading Information Technology (IT) solutions and services provider catering to the global investment banks, insurance, healthcare, education and supply chain domains with offices in India, Singapore, Malaysia, Thailand, Indonesia, Australia and the US. KGiSL is revolutionizing the process of Digital Transformation through world-class infrastructure and streamlined processes that creates innovative solutions and services. With the existing expertise in software consulting and staffing services, we are looking out for professionals who are interested to be part of this exciting journey and be involved in business development and sales.
We are pleased to share an exciting Business Analyst opportunity with our prestigious client in Singapore.
ROLE OVERVIEW
We are seeking a domain-expert RPA Business Analyst with deep, hands-on knowledge of Reinsurance operations and a proven track record of delivering intelligent automation programmes using UiPath. This is a specialist role within our Automation Centre of Excellence (CoE), focused exclusively on the reinsurance and insurance value chain — from treaty and facultative processing to bordereau reconciliation, claims management, and regulatory reporting.
The RPA BA will be the primary interface between reinsurance business stakeholders and the automation delivery team. You will own the end-to-end discovery, analysis, documentation, and governance of automation initiatives — producing artefacts to CoE standards while working closely with UiPath developers to ensure solutions are technically sound, compliant, and deliver measurable business value.
KEY RESPONSIBILITIES
Process Discovery & Analysis
• Lead structured process discovery workshops with underwriting, claims, finance, and reinsurance operations SMEs to capture end-to-end workflows
• Analyse and document As-Is reinsurance processes across treaty, facultative, bordereau, claims, and cession accounting workflows
• Assess automation feasibility, calculate complexity vs. benefit scores, and recommend processes for RPA, attended automation, or AI-assisted processing
• Produce As-Is and To-Be process maps using BPMN notation (Visio, Lucidchart, or equivalent) incorporating all exception paths and business rules
• Identify and document data sources, system integrations, and dependencies including reinsurance platforms (RI3K, Sequel, Remetrica, Xuber, or equivalent)
Documentation & Artefact Ownership
• Author high-quality Process Definition Documents (PDDs), Business Requirements Documents (BRDs), and Solution Design Documents (SDDs) to CoE standards
• Maintain a live automation register covering pipeline, in-flight, and production bots with version control, change logs, and ownership matrices
• Produce and maintain operational runbooks, exception-handling guides, and escalation procedures for each deployed automation
• Own UAT planning, test script authoring, execution coordination, defect tracking, and formal business sign-off documentation
• Prepare change management communications and end-user training packs for automation go-lives across reinsurance operations
• Deliver post-implementation benefits realisation reports tracking FTE savings, error rate reduction, SLA compliance, and ROI
Stakeholder Engagement & Governance
• Act as the primary point of contact for reinsurance business stakeholders throughout the automation lifecycle from discovery to hypercare
• Present automation proposals, solution designs, and delivery updates to senior stakeholders including COO, CFO, and CUO level
• Work closely with UiPath developers to validate technical designs against business requirements and ensure solution accuracy
• Collaborate with Compliance, Risk, and Internal Audit teams to ensure automations meet MAS regulatory requirements and internal control frameworks
• Support the development and continuous improvement of CoE documentation standards, templates, and governance frameworks
• Contribute to the quarterly automation pipeline review, prioritising opportunities based on strategic value and implementation complexity
UiPath Platform & RPA Knowledge
• Apply working knowledge of UiPath Studio, Orchestrator, and REFramework to validate technical designs and support developer decision-making
• Understand UiPath Document Understanding capabilities to scope intelligent data extraction from reinsurance documents (bordereaux, slips, endorsements)
• Define bot exception handling requirements, Orchestrator queue structures, and alerting thresholds in collaboration with the development team
• Participate in code reviews and UAT execution with an appreciation of RPA development best practices
• Support UiPath Process Mining or Task Mining exercises to objectively validate process discovery findings
REINSURANCE DOMAIN KNOWLEDGE
This role requires substantive reinsurance domain expertise. Candidates must demonstrate knowledge across the following areas:
Treaty Reinsurance
• Quota share, surplus, and excess of loss (XL) treaty structures, premium calculation methodologies, and profit commission arrangements
• Treaty bordereau processing: premium bordereau, claims bordereau, and cash call management across cedent portfolios
• Treaty accounting cycle: cession entry, reinsurance premium payable/receivable, and intercompany settlement
Facultative Reinsurance
• Facultative submission workflow: risk assessment, slip preparation, capacity placement, and certificate issuance
• Facultative premium and claims processing, including endorsement handling and cancellation workflows
Claims & Finance Operations
• Claims bordereau intake, IBNR reserve management, loss run generation, and reinsurance claims recoverable tracking
• Cash calls, loss portfolio transfers, and commutation processing
• Financial close processes: reinsurance entries, bordereau reconciliation, and management accounts preparation
Regulatory & Market Knowledge
• Familiarity with Singapore MAS regulatory framework for reinsurers and branches operating in Singapore
• Understanding of Lloyd’s of London market operations, ACORD messaging standards, and market reform initiatives (Blueprint Two)
• Working knowledge of IFRS 17 impact on reinsurance accounting and associated reporting automation opportunities
• Awareness of data governance, data lineage, and reconciliation control requirements in a regulated reinsurance environment
TECHNICAL & TOOLS EXPERIENCE
• 5–8 years of Business Analyst experience, with a minimum of 3 years in the reinsurance or specialty insurance sector
• Demonstrated experience delivering RPA automation programmes in a BA capacity, ideally using UiPath
• Proficiency in BPMN process mapping tools: Visio, Lucidchart, Bizagi, or equivalent
• Strong working knowledge of reinsurance platforms: RI3K, Sequel Eclipse, Remetrica, Xuber, or Majesco Treaty
• Familiarity with core insurance/reinsurance systems and their data structures (policy admin, claims, finance ledger)
• Proficiency with documentation and collaboration platforms: Confluence, SharePoint, Jira, or equivalent
• Ability to read and interpret SQL queries and API specifications to validate integration designs
• Experience with data analysis tools (Excel advanced, Power BI, or similar) for bordereau reconciliation and benefits tracking
• Basic understanding of UiPath Studio, Orchestrator, and REFramework is required; hands-on development experience is a strong advantage
DOCUMENTATION ARTEFACTS & OWNERSHIP
The RPA BA will own or co-own the following artefacts across the automation delivery lifecycle:
Artefact Description & Purpose
Process Definition Document
(PDD) Current-state workflow with inputs, outputs, business rules, exception paths, and automation feasibility score
Business Requirements
Document (BRD) Stakeholder needs, business objectives, constraints, assumptions, and acceptance criteria
Solution Design Document
(SDD) Bot architecture, component diagram, integration touchpoints, Orchestrator queue design, and error-handling strategy
As-Is / To-Be Process Maps BPMN swim-lane diagrams illustrating current vs. automated future-state workflows with time/cost benchmarks
Automation Pipeline &
Priority Matrix Scored backlog using complexity vs. benefit framework; used to drive CoE roadmap and sprint planning
UAT Test Scripts & Sign-off
Pack End-to-end test cases, expected vs. actual results, defect log, and formal business sign-off documentation
Operational Runbook Bot support procedures, exception-handling guide, alerting thresholds, escalation matrix, and restart instructions
Benefits Realisation Report Post-go-live metrics: FTE savings, processing time reduction, error rates, SLA compliance, and ROI calculation
Change Management & Training Pack End-user comms, training materials, process change summaries, and adoption tracking dashboard
Automation Register Live log of pipeline, in-flight, and production bots with version history, change log, and ownership
ELIGIBILITY & APPLICATION
Singapore Citizens and Permanent Residents are strongly encouraged to apply. Employment Pass (EP) sponsorship will be considered for candidates with highly specialised reinsurance domain expertise. All applicants must be eligible to work in Singapore at the time of application.
To apply, please submit your CV and a cover letter that clearly outlines: your reinsurance domain experience, specific RPA automation programmes you have contributed to as a BA, your documentation standards and artefacts produced, and your UiPath familiarity. Portfolio samples (PDDs, process maps, BRDs — anonymised) are welcome and encouraged.
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