Job Description:
1. Develop Technical Expertise:
• Develop technical knowledge of in-house manufacturing processes, products features, benefits and materials to effectively promote Micro-Mechanics products
• Stay updated on industry advancements and product innovations to remain competitive in the market
2. Customer Relationship Management:
• Build and maintain strong relationships with existing and potential customers by understanding their business model, operational needs and pain points
• Serve as primary point of contact for customers, offering customized solutions and addressing inquiries regarding product specifications, applications, and sales related matters in a timely and professional manner
• Ensure customer satisfaction throughout entire sales process by proactively following up and addressing concerns promptly
• Act as an escalation point for any complex or unresolved customer inquiries or quality issues, ensuring that issues are promptly addressed and resolved at the managerial level
• Advocate for customers within organization, ensuring their needs and concerns are heard and managed
3. Sales Strategy Development:
• Collaborate with sales team to implement sales strategies aimed at meeting or exceeding sales targets
• Identify new business opportunities, conduct market research and assess competitors’ offerings
• Lead contract negotiations and manage end-to-end sales cycle, ensuring alignment with customer requirements and company objectives
4. Product Presentations and Improvements:
• Conduct product presentations and meetings with customers to showcase Micro-Mechanics' offerings
• Work with internal team to customize presentations to address customer-specific challenges, ensuring clarity on the advantages and benefits of offered solutions
• Participate in product development process by providing feedback from customers on design, functionality, and performance to improve product offerings
5. Sales Reporting and Performance Tracking:
• Regularly update on market trends, customer feedback, and sales performance through weekly and monthly reports
• Track and analyse sales data to identify patterns, opportunities for improvement, and areas requiring attention
Requirements:
1. Educational Qualification:
• Diploma or bachelor's degree in engineering or related field is typically required
• Advanced certifications or training in sales or technical fields are a plus
2. Industry Experience:
• Previous experience or familiarity with semiconductor or precision manufacturing industries is highly preferred
3. Work Experience:
• 3–5 years of experience in a Sales Engineer, Field Application Engineer, or Technical Sales role, preferably in manufacturing, semiconductor, or industrial environments
• Hands-on experience supporting the end-to-end sales cycle, including customer engagement, technical proposal support, and contract negotiation
4. Communication:
• Excellent communication and interpersonal skills to effectively interact with customers at all levels, build rapport, understand customer’s needs, and deliver sales presentations
5. Problem-Solving Abilities:
• Strong analytical problem-solving skills to assess customer needs, provide technical solutions, and troubleshoot challenges
6. Travel & Flexibility:
• Willingness to travel to meet with customers, attend industry events and internal business development activities
• Flexibility in working hours to accommodate urgent requests and customer schedule in different time zones
7. Customer-Centric Mindset
• Proactive and customer-focused attitude, with commitment to build long-term partnerships and delivering exceptional service
