Total 1,680 Full-time it auditor job vacancies

Employment Type: 1-year contract (renewable)

Requirement: Singaporean only, due to security clearance requirements.

The Role

The Data Scientist will design, develop, and implement cohesive data integration and advanced analytics solutions involving both structured and unstructured data. The role supports mission‑critical initiatives, including predictive modelling, forecasting, operations research (optimization), text mining and network analytics, particularly within regulated and public‑sector environments.

Job Responsibilities

• Design, develop, and implement data analytics and data science solutions to support client projects and business initiatives.

• Manage the end-to-end analytics lifecycle, including requirement gathering, data scoping, modelling, deployment, and monitoring.

• Conduct or support analytics workshops with business and technical stakeholders to translate business needs into analytical and data requirements.

• Participate in project meetings and stakeholder discussions to support project delivery.

• Develop, implement, and validate data science models with considerations for explainability, scalability, security, integration, and operational efficiency.

• Apply software development best practices, including documentation, coding standards, and SDLC processes.

• Prepare high-quality client deliverables, technical documentation, and governance-related artefacts.

• Independently manage assigned workstreams in a fast-paced project environment with minimal supervision.

• Research industry trends, emerging technologies, and public-sector / government business domains to support solution development.

• Contribute to reusable analytical frameworks, templates, reports, and presentation materials for future projects.

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Mathematics, Statistics, Business Analytics, or equivalent.

• Minimum 2 years of experience in Data Analytics / Data Science.

• Hands-on experience in data processing, feature engineering, hyper-parameter tuning, model validation, and data visualization.

• Strong experience with AWS SageMaker and Python tools/frameworks such as Pandas, NumPy/SciPy, Scikit-Learn, XGBoost, and PySpark.

• Experience with Generative AI / LLM-based solutions (e.g. RAG, conversational analytics, knowledge assistants, document intelligence) is advantageous.

• Exposure to data engineering concepts including data ingestion, transformation, ETL pipelines, and data platforms / warehouses is preferred.

• Strong SQL skills with experience handling relational databases and large datasets.

• Familiar with software engineering best practices such as Git, CI/CD, code reviews, and test-driven development.

• Knowledge of object-oriented programming and applying it within data science pipelines.

• Ability to gather requirements, conduct analytics workshops, and translate business needs into actionable data solutions.

• Strong analytical, problem-solving, and stakeholder management skills.

• Able to work independently in a fast-paced and agile environment.

• Excellent written and verbal communication skills.

• Experience supporting Government / public-sector projects is highly advantageous.

• Candidates with existing or eligible MSD Security Clearance (CAT 1) will be strongly preferred.

• Singaporean only due to security clearance requirements.

We are looking for a Change Manager, and your scope is as follows:

Job Description:

• Establish overall Change Approach to engage our stakeholders to drive awareness, commitment and adoption in assigned projects.
• Identify areas of change through Change Impact Analysis within assigned projects.
• Create, manage and execute change communication activities to deliver impactful communication and meaningful messaging for various target audience.
• Support training efforts through effective design and delivery of training programme.
• Ensure that stakeholders are ready for change.

Job Requirements:

• Tertiary qualification preferably in change management-related, organisation development-related or communications-related fields.
• Minimum 3 years of relevant work experience, preferably with 1-2 years of experience in change management and organisation development in public or large organisations.
• Effective presentation and written and oral communication skills
• Effective stakeholder and project management skills.
• Able to understand processes, identify impacted areas and stakeholders and address them accordingly. Preferably with an understanding of the system development life cycle (SDLC) and its characteristics, and preferably have professional training or certification in change management methodologies, such as PROSCI.

Employment type: 1-year contract (Renewable)
Location: Ang Mo Kio
Working Days/ Hours: Mon-Fri 8:30am to 6pm
Eligibility: Singaporean ONLY

Job Overview:

We are looking for a Technical Specialist with AI competencies to support the development and implementation of digital learning applications, including Learning Management Systems (LMS) and other learning technology platforms.

This role involves designing, integrating, and maintaining intelligent learning solutions that enhance user experience, personalize learning pathways, and improve platform capabilities through AI technologies. The ideal candidate will combine strong software engineering skills with knowledge of AI tools and technologies applied to learning environments.

Key Responsibilities:

Learning Application Development

• Develop, customize, and maintain learning applications such as Learning Management Systems (LMS) and other digital learning platforms.

• Support system implementation, configuration, and deployment of learning technologies.

• Ensure applications are scalable, secure, and aligned with system architecture standards.

AI Integration & Development

• Design and integrate AI-powered features into learning platforms, such as recommendation engines, chatbots, or adaptive learning tools.

• Work with AI frameworks and APIs to enhance learning analytics, learner engagement, and personalization.

• Explore and implement AI-driven solutions to improve content discovery, learner support, and performance tracking.

System Integration

• Integrate LMS platforms with other enterprise systems (e.g., HR systems, authentication systems, analytics platforms) using APIs and middleware.

• Ensure compatibility with e-learning standards such as SCORM, xAPI, or LTI.

Testing & Optimization

• Conduct system testing, debugging, and performance optimization for both application and AI components.

• Monitor platform performance and identify opportunities for improvement.

Collaboration

• Work closely with instructional designers, project managers, and product teams to translate learning requirements into technical solutions.

• Collaborate with data engineers and AI specialists to implement machine learning models and intelligent features.

Documentation & Support

• Maintain technical documentation for system architecture, integrations, and AI components.

• Provide technical troubleshooting and support during system implementation and deployment.

Skills & Experience Required

• Technical Skills: Experience in software development using Python, JavaScript, C#, or Java. Knowledge of HTML5, CSS, REST APIs, microservices architecture, and Learning Management Systems (LMS) or learning technology platforms. Hands-on experience with relational databases such as Microsoft SQL Server, MySQL, or PostgreSQL.
• AI & Data Competencies: Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or Scikit-learn. Experience integrating AI APIs/services including NLP, recommendation engines, or chatbot frameworks. Understanding of learning analytics, data processing, and AI-driven personalization.
• Systems & Integration: Experience integrating enterprise systems through APIs or middleware. Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with SCORM, xAPI, LTI, or other digital learning standards is advantageous.
• Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to translate technical concepts into practical solutions and work effectively in cross-functional teams.
• Systems Administration: Knowledge of user access management, data backup processes, and security protocols in cloud-based environments.
• Project Collaboration: Experience working with both technical and non-technical stakeholders in collaborative project environments.
• Attention to Detail: Ability to ensure configurations, customizations, and integrations meet required specifications and standards.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• Certifications: Relevant certifications in AI, cloud platforms, or software engineering are an advantage. (e.g., Machine Learning, AWS, Microsoft, LMS-specific certifications).
• Experience with Cloud-Based Systems: Experience with cloud platforms like AWS, Azure, or Google Cloud, particularly in the context of learning platforms
• Experience with SCORM/ xAPI: Familiarity with e-learning standards like SCORM, xAPI, and Tin Can API for tracking and reporting learning activities.
• Familiarity with Data Security: Knowledge of data security practices, especially as they apply to sensitive learning and employee data.

• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR
Employment Type: 2-year Contract (Renewable)
Operating Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Work Schedule (Shift-Based)

• Morning Shift: 8:30 AM – 4:30 PM
• Afternoon Shift: 11:30 AM – 8:30 PM
• Rotating between the 2 shifts

Role Overview:

The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.

Requirements

a) Ability to effectively respond to all issues, complex enquiries or complaints from Project Leaders, users and/or higher management

b) Knowledge in Data Centre/Critical Services management

c) Knowledge in security, fire and workplace safety

d) Excellent interpersonal and communicative skills and be a team player

e) Perform other job-related duties or special projects as assigned

f) Preferably certification in ITIL or good understanding of ITIL framework and practises

g) with minimum NITEC IT / Higher NITEC IT qualification

h) Able to work in shift as Data Centre operates 24/7. Each shift is of 12 hours

i) (Day shift 8.45 am to 8.45 pm, Night Shift: 8:45 pm to 8:45am)

h) Deployment of production files and scheduling of Batch Jobs

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

The Head, IT Applications & Engineering is accountable for the end-to-end delivery, performance, stability, and evolution of the organisation’s application landscape across core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, and integration and API layers.

The primary purpose of this role is to ensure that enterprise systems and custom-built digital capabilities are well-architected for scalability, efficiently delivered, and sustainably operated to support business growth in a regulated insurance environment.

We are seeking a strategic leader who can lead the team through a critical business growth phase. He/she should demonstrate a combination of strong technical leadership and enterprise application experience (e.g. with policy administration and CRM systems).The ideal candidate should also have experience in building or transforming teams from a reactive, change-request driven culture into a high-performing, innovative and product-oriented engineering one.

POSITION ACCOUNTABILITIES

Technical Leadership & Architecture

-               Provide hands-on leadership across application design, architecture and engineering best practices

-               Guide teams in building scalable, secure, and high-performance systems

-               Review, validate and challenge technical designs while coaching software engineers on best practices

Enterprise Applications Ownership

-               Oversee the design, build / customisation and enhancement of core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, andintegration and API layers

-               For enterprise systems and SaaS platforms, ensure optimal balance between configuration and customisation

-               Build and maintain application roadmaps aligned to business priorities

-               Identify opportunities for system optimisation, technical debt reduction and cost-efficiency improvements

AI Enablement & Innovation

-               Build engineering capacity for innovation and product development (including AI and automation) and modernizing existing technology stack

-               Drive adoption of AI-enabled development practices and tooling across the SDLC

-               Support gradual transition towards a product squad operating model

Engineering Execution and Resource Planning

-               Define and implement delivery processes (agile cadence, sprint planning, backlog management)

-               Establish and manage release schedules and CI/CD pipelines

-               Track and report delivery performance metrics (lead time, defects, throughout)

-               Establish and enforce engineering standards and best practices of code quality and peer reviews, CI/CD and test automation standards

-               Define engineering roadmaps and plan resource allocation across multiple projects

Team Leadership and Change Agility

-               Lead and manage software engineering teams, focused on a balanced strategy to build internal engineering capabilities and leveraging external (offshore)capabilities

-               Coach, mentor and develop engineering managers and developers.

- Identify capability gaps and implement training and promote professional development within the team, emphasizing the growth and advancement of team members
-               Foster anengineering culture of strong ownership, collaboration and continuousimprovement

-               Navigate complex change management processes, fostering a culture of agility

Strategic Vendor Management

-               Manage vendor relationships and contract negotiations to optimize value, performance, and risk mitigation.

-               Manage delivery and performance of vendors and integration partners, which includes tracking vendor performance against SLAs and contractual obligation.

-               Manage vendor’s upgrade and roadmap alignment, prevent over-customisation and vendor lock-in.

Stakeholder Management & Alignment

-               Partner closely with business, product, and executive stakeholders to align on priorities and outcomes

-               Translate complex business requirements into scalable technical solutions

QUALIFICATIONS AND EXPERIENCE

Qualifications

-               Bachelor degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering, or a related technical discipline.

-               Relevant professional certifications such as Project Management Professional (PMP),Certified ScrumMaster (CSM) or other relevant credentials are advantageous.

Experience

-               15 - 20years of experience in software engineering, application delivery, with strong progression into leadership roles

-               Strong background in modern architecture (e.g. microservices / API design, cloud-native development, integration patterns such as REST, messaging, event-driven)

-               Demonstrated experience leading and scaling engineering teams. Prior experience with leading offshore teams is advantageous.

-               Strong technical foundation with previous hands-on experience as a technology architect, able to make strategic decisions grounded in deep architectural understanding.

-               Exposure to AI/ML or AI-enabled development practices is highly preferred

-               Experience working with enterprise platforms (CRM systems such as Salesforce, Dynamics)

-               Experience working in direct insurance environments with understanding of policy lifecycle, underwriting workflows, claims processing is preferred.

-               Experience working in regulated environments with strong appreciation of technology risk management, segregation of duties, audit and compliance requirements is advantageous.

Key Competencies & Attributes

-               A problem solver who is hands-on, pragmatic, and delivery-focused

-               Comfortable to do hands-on coding and engage developers at code, design and architecture levels

-               Strong systems thinking and architectural mindset

-               Able to operate effectively in lean, fast-paced and ambiguous environments

-               Comfortable driving change and challenging status quo constructively

-               Able to drive cross-functional collaboration

Role Overview

We are seeking a self-managed andIT-savvy professional to support the day-to-day operations and continuousimprovement of existing digital systems. This role suits a hands-on businessanalyst profile who can manage assigned workstreams independently, workdirectly with stakeholders and vendors, and deliver small to medium initiativesend-to-end.

Key Responsibilities

·       Manageand support day-to-day operations of enterprise digital and IT systems,including issue tracking, follow-ups, and resolution.

·       Manageassigned projects and change requests from requirements through delivery bytracking timelines, actions, and dependencies, and ensuring timely follow-up.

·       Engagebusiness users to gather and document functional requirements and translatethem into clear requirements for IT teams or external vendors.

·       Coordinatewith external vendors across the delivery lifecycle, including development,user acceptance testing (UAT), deployment, issue resolution, and escalation.

·       SupportUAT planning and execution and coordinate rollout activities.

·       Maintainproject documentation, meeting notes, status updates, and reports.

·       Supportprocurement activities, including quotations, vendor coordination, and contractadministration.

·       Organiseand support project meetings, training sessions, and workshops, includingpreparation of presentation materials where required.

·       Provideoccasional after-hours system support when required.

Requirements

·       Diplomaor degree in Information Systems, Business IT, or a related field.

·       3–6years of experience in IT business analysis, or digital project delivery roles.

·       Ableto work independently with minimal supervision and handle multiple prioritiesconcurrently.

·       Experiencewith CRM or enterprise digital platforms. Salesforce experience is a plus.

·       Comfortableworking with business users and vendors.

·       Clearcommunicator, organised, and reliable in follow-through.

Next Step: Ifinterested, you can click on “Apply here” or write an e-mail to dimple.jain@adecco.com with your updated resume.

Dimple Jain

EA LIcence No.91C2918

Personnel Registration No.  R22107270

Responsibilities:

• Experience in integrating IT networks with OT systems.
• Working knowledge with handling OT assets - HMIs, PLCs, Scada, Sensors, Inspection machines (CMM, CNCs), 3D printers etc.
• Experience in updating the required details in the PLC configuration, IP data
• Asset inventory data collection/Identify risks in advance and highlight.
• Familiarity with secure protocols (OPC-UA, Modbus TCP/IP, Ethernet/IP, SMB).
• Network design and implementation, including LAN/WAN, VLANs, and routing protocols.

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Utilize various methods to source and screen candidates, including job boards, social media, and referrals
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Execute business development process, managing stakeholders and business proposals.
• Devise strategic planning and manage projects deliverables.
• Foster positive relationships with candidates throughout the recruitment process
• Maintain HR databases, leave records and employee files
• Ensure proper documentation and filing procedures
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers
• Strong organizational and time management skills with the ability to manage multiple priorities

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Role: IT Project Manager

JD:
Proficiency in Japanese Speaking Mandatory

Project Delivery Support

• Run project from initiation to closure, ensuring deliverables meet business requirements and quality standards
• Develop and track project plans, schedules, and resource allocation
• Ensure successful delivery of projects, ensuring they are completed on time, meeting requirements and within allocated budget
• Prepare Steering Committee materials and review minutes of the meeting.
• Follow up on actions and comments from Steco to ensure they are timely acted upon to closure

Process and Methodology

• Ensure adherence to delivery methodologies, governance, and control processes
• Monitor progress, manage risks and issues, and implement mitigation strategies
• Work with the Project Manager (bank’s side) on the overall project plan from the platform, infra team and system delivery & release perspective
• Ensure that the list of deliverables are defined and understood within the various system delivery
• Provide timely update to the Bank’s PM on the system delivery progress status, risk, issues and escalation
• Analyse and highlight project risks and develop necessary risk mitigation plans
• Analyse and highlight project dependencies to pre-empt project issues
• Maintain project issue register to keep close match of the project issues till their resolution

Stakeholder Coordination

• Collaborate with Bank’s IT Project Manager, SMBC and JRI HO PICs, APAC IT and JRIS PICs and HO project team and vendors to ensure alignment on project scope and timelines
• Provide detailed project insights, timely status reporting and escalate issues when necessary
• Facilitate effective communication and foster a culture of collaboration, transparency, and accountability, ensuring strong cross functional teamwork and alignment to project goals and objectives

Other related Project tasks

• Support other project related tasks that may be assigned from Bank Project PM, in line with the resource skills

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude