Total 3 Manager front end developer job vacancies

Job Description & Requirements

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Guest Service Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Guest Service Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.
  

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates.

Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club.

Responsibilities

• Allocate sufficient staffing daily to meet operational demands and maintain service quality
• Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences
• Build and sustain strong guest relationships to enhance loyalty and repeat visits
• Resolve guest issues promptly to maintain high satisfaction levels
• Personally meet, greet, and room VIP guests, delivering exceptional service
• Develop and review staff rosters to achieve productivity and service goals
• Oversee all aspects of Guest Service and Satisfaction within the Executive Club environment
• Monitor and support the maintenance and enhancement of the Executive Club’s physical facilities
• Assist guests with check-in, check-out, and cashiering tasks efficiently
• Design, coordinate, and manage service delivery systems using resources, data, and standards
• Ensure guest relations services meet hotel standards and align with strategic objectives
• Maintain a visible management presence by coaching employees to handle guest feedback effectively
• Welcome guests warmly on arrival and manage room key issuance following hotel protocols
• Support guests throughout their stay by addressing needs, feedback, and providing guidance
• Manage guest communications including mail, messages, and phone calls professionally
• Maximize room revenue by up-selling higher rate categories and optimizing walk-in guest rates

Preferred competencies and qualifications

• Minimum 2 years supervisory experience in the service industry
• Tertiary education in any discipline with hotel-related experience
• Proficiency in English; knowledge of a second language is preferred for enhanced guest communication
• Familiarity with Opera system and related sub-systems integrated with PABX and hotel computer systems
• Understanding of service delivery processes and procedures
• Strong communication skills to engage confidently and clearly with colleagues and guests at all levels
• Interpersonal skills to effectively manage guest and colleague interactions
• Demonstrated leadership qualities to inspire and guide teams
• Commitment to continuously improve the guest service experience
• Openness to embrace change and adopt new technologies
• Team player with a guest-focused and service-oriented attitude

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applied for, present/expected salaries, and earliest available date.

Software Development Engineering / Manager

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure(database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL,APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team(developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Track progress and resolve delays

• Communicate updates to stakeholders

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems