Contract Period: 18 Months
Working Location: Central / 2 days WFH
Role Overview
We are seeking a Service Designer to support the discovery, service blueprinting, and operational workflow design for an automatic station ingestion platform. The role will focus on understanding how people, field operations, edge infrastructure, and cloud systems interact, and translating those insights into clear service blueprints, process maps, and system-to-human handoff documentation.
The ideal candidate is comfortable working in complex technical environments and can facilitate conversations across field technicians, engineers, project managers, and end users.
Key Responsibilities
Conduct discovery and research sessions with cross-functional stakeholders, including field technicians, engineers, project managers, operations teams, and end users.
Map current and future-state workflows for automatic weather station operations, sensor inventory, calibration, maintenance, data ingestion, and issue handling.
Produce service blueprints that clearly show system interactions, human workflows, operational handoffs, and pain points.
Document dependencies across physical fieldwork, edge infrastructure, backend systems, APIs, and data consumers.
Required Skills and Experience
Experience in service design, operational workflow mapping, technical business analysis, or product/service discovery.
Experience producing service blueprints, process maps, journey maps, system diagrams, or operational workflow documentation.
Good to Have
Experience working on data platforms, IoT systems, infrastructure projects, operational technology, or complex digital services.
Familiarity with field operations, maintenance workflows, calibration processes, or asset management systems.