Total 2 job vacancies by SGS

Perform testing and analysis in accordance with the standard/in-house methods and to comply with QA/QC procedures.

· To ensure timeliness, precision and accuracy of analytical results to meet turnaround time.

· Effective implementation and maintenance of MS ISO/IEC 17025 as well as Group Quality System.

· Adhere to group HSE safety procedures.

· Ensure that information from the clients is kept as strictly confidential and never revealed to the third party.

· Ensure all analytical equipment, apparatus etc are maintained and calibrated as per the required schedule.

· Ensure root-cause of all non-conformities or customer complaints are to be investigated and identified with appropriate corrective and preventive actions.

· To treat proficiency Testing Programmed or Round Robin seriously and make sure the result obtained is most accurate and precise.

· To train, supervise and monitor lab technicians /Junior Staff with assigned test methods and procedures.

· To ensure all controlled quality procedures, test methods and document are kept confidentially and restricted within SGS premise.

· Practice Good Housekeeping and Good Laboratory practice.

· Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

· Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management