Total 263 customer service manager job vacancies in Transportation / Logistics category

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• Annual leave
• Medical
• EPF
• SOCSO
• EIS

任務與職責：

• 對所有入境貨櫃和船舶的處理、文件編制和操作相關的行政活動。
• 解答疑問，並向負責人報告。

職位要求：

• 至少擁有航運相關領域的專科文憑。
• 優秀的溝通能力。
• 具備良好的國語及英語口說及寫作能力。

“我們正在尋找會說普通話的候選人，他們將為講普通話的顧客服務。”

好處：

• 年假
• 醫療的
• 僱員公積金
• 社險公司
• 環境影響評價

職位描述

職位概述

• 經理負責報關產品和報關流程的分公司事務。
• 在報關機構中推動高效且面向未來的資源規劃，以實現生產力目標：將合適的人員安排到合適的職位，並招募具備合適技能的人才以發展職業生涯，而不僅僅是填補當前的空缺。
• 有效管理報關業務的績效，並根據需要指導和支援團隊領導。
• 推動分公司/報關行的變革管理

主要職責和責任

• 確保持續達到營運標準，以滿足客戶要求
• 管理和監控生產力關鍵績效指標與預算的比較情況，並啟動糾正措施。
• 優化並實施營運標準和指南，推動分公司營運的持續改善。
• 監控營運績效（設備、分包商、生產力、服務品質、資料、事件處理），並啟動、實施和控制糾正措施；必要時上報上級。
• 評估和監控營運風險，確保制定應急計劃，並實施糾正措施。

其他職責

• 始終確保遵守集團的行為準則政策。
• 遵守集團的行為準則政策。
• 上級分配的其他任何與工作相關的任務

監督職責

• 向上級報告任何事故。
• 完成上級交辦的其他任何與工作相關的任務。
• 根據需要參加客戶會議，為商業部門提供支援。

資格

• 優先考慮持有工商管理、經濟學、行銷或物流相關學位/文憑/SPM證書者。
• 至少5年領導/管理經驗者優先考慮
• 良好的溝通、表達、談判和人際交往能力

申請連結：https://jobs.persolmalaysia.com/detail/39021?apply_id=39021&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：KahYe.Chan@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description

JOB OVERVIEW

• The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
• Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancie
• Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
• Drive change management in the branch organization/custom brokerage

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure consistent achievement of operational standards to meet customer requirements
• Manage and monitor productivity KPIs against budget, initiate corrective actions
• Optimize and implement operational standards & guidelines and drive continuous improvement of branch operations
• Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

OTHER DUTIES

• Always Ensure adherence to the Code of Conduct policy of the Group
• Adhere to the Code of Conduct policy of the Group
• Any other job-related tasks as assigned by the superior

SUPERVISORY RESPONSIBILITIES

• Report any incident to superior .
• Any other job-related tasks as assigned by the superior.
• Support branch Commercial by attending customer meetings as and when required

QUALIFICATIONS

• Degree/Diploma/SPM in Business administration, economics, marketing, or logistics preferred
• Minimum of 5 years of leadership/management experience preferred
• Good communication, presentation, negotiation, and interpersonal skills

Apply Link: https://jobs.persolmalaysia.com/detail/39021?apply_id=39021&utm_source=jobstore&utm_medium=sponsored

Contact Email: KahYe.Chan@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Responsibilities :

• Manage and oversee all warehouse operations, including receiving, storage, picking, packing and shipping of goods
• Implement and maintain effective inventory management systems to ensure accurate stock levels and timely replenishment
• Develop and monitor key performance indicators to optimise warehouse processes and identify areas for improvement
• Coordinate with production, sales and procurement teams to align inventory levels with customer demand
• Supervise and train warehouse staff to maintain high standards of productivity, safety and customer service
• Ensure compliance with all relevant health, safety and environmental regulations
• Prepare detailed reports and analysis to support strategic decision-making

Requirements:

• Minimum 5 years of experience in a similar warehouse or inventory management role, preferably in the steel & heavy manufacturing industry
• Strong understanding of warehouse management principles, inventory control techniques and supply chain operations
• Excellent problem-solving, analytical and decision-making skills
• Proficient in the use of warehouse management systems and inventory tracking software
• Ability to lead and motivate a team, with strong communication and interpersonal skills
• Familiarity with relevant health, safety and environmental regulations
• Adaptable to change and able to thrive in a fast-paced, dynamic environment

Interested candidates are encouraged to apply online with comprehensive resume with a non-returnable photograph, stating your expected and current salary, contact telephone number

Perks & Benefits

• Open culture
• Personal development opportunities

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Requirements

Duties/Responsibilities:

- Prepares documents and forms to move goods efficiently through import and export steps and procedures.

- Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly.

- Maintains a database that tracks merchandise.

- Processes claims on merchandise shortages and overages.

- Performs other duties as assigned.

Job Requirements

-Minimum GCE "O" Level

- Able to multi-task, prioritize and time management

- Detail- oriented, positive attitude and willing to learn

- Prefer 1 years experience in Customer Service Officer (Logistics)

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system