Total 599 Others it technician job vacancies in Others category

職位描述：-

• 協助IT經理排查硬體、軟體和網路作業系統故障。
• 為現有技術的新用戶提供指導。
• 協助IT經理控制電腦系統預算和支出。
• 協助IT經理為行政部門安裝和維護閉路電視監控系統。
• 協助IT經理確保所有IT硬體在授權處置前均已拆卸並妥善保管。
• 透過收集、分析、總結資訊和趨勢來編寫技術報告，以識別潛在問題或改進或升級的需求。
• 在工作時間內，視需要履行其他相關職責。

工作要求：-

• 對電腦系統（軟體/硬體）、網路等有紮實的理解。
• 應徵者必須至少擁有資訊科技高級文憑或同等學歷。
• 至少需要1年相關領域的工作經驗。

福利待遇

• 津貼（旅費、交通費等）
• 定期團隊活動
• 開放文化
• 有薪培訓和發展

HURAIAN TUGAS:-

• Membantu Pengurus IT menyelesaikan masalah perkakasan, perisian dan sistem pengendalian rangkaian.
• Memberi orientasi kepada pengguna baharu teknologi sedia ada.
• Membantu Pengurus IT mengawal bajet dan perbelanjaan sistem komputer.
• Membantu Pengurus IT dalam persediaan dan sokongan untuk sistem CCTV untuk jabatan pentadbiran.
• Membantu Pengurus IT memastikan semua perkakasan IT dibongkar dan dijamin selamat sebelum melupuskan dengan betul.
• Menyediakan laporan teknikal dengan mengumpul, menganalisis, meringkaskan maklumat dan trend untuk mengenal pasti potensi isu atau keperluan untuk penambahbaikan atau penaiktarafan.
• Melaksanakan tugas-tugas berkaitan lain yang diperlukan semasa waktu bekerja.

KEPERLUAN PEKERJAAN:-

• Pemahaman yang kukuh tentang sistem komputer (perisian/perkakasan), rangkaian dll.
• Calon mesti memiliki sekurang-kurangnya Diploma Lanjutan dalam teknologi maklumat atau yang setaraf.
• Sekurang-kurangnya 1 tahun pengalaman kerja dalam bidang berkaitan diperlukan.

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Aktiviti pasukan tetap
• Budaya terbuka
• Latihan dan pembangunan berbayar

• Investigate, troubleshoot and resolve IT-related issues involving operating systems, software, hardware, networks, printers and scanners.
• Assist in the setup, configuration, maintenance, and troubleshooting of office IT infrastructure including LAN, internet connectivity, routers, switches, wireless access points and NAS system.
• Install, configure, and maintain end-user equipment such as desktops, laptops, monitors and peripherals.
• Assist HR with IT onboarding and offboarding, including granting system access, conducting induction for new hires, and preparing devices.
• Ensure IT security and data privacy practices are followed, including antivirus updates, access controls, and basic security checks.
• Liaise with external IT vendors and service providers for issue escalation, maintenance, and IT-related projects.
• Maintain accurate IT asset tracking, including hardware inventory, software licenses, and equipment lifecycle records.
• Document IT procedures, system configurations, troubleshooting steps, and infrastructure changes.
• Assist the team with ad-hoc IT tasks, projects, and improvements as required.

IT Engineer

Key Responsibilities

• AI-Driven Solutions Engineering — Translate business requirements into well-architected solutions; identify manual processes and engineer scalable automation — including AI agents and LLM-powered workflows — to eliminate them.
• Full-Stack Development — Design, develop, and maintain internal web applications end-to-end, with seamless integration into existing platforms, using AI-assisted development tooling to accelerate delivery across the stack.
• AI Tooling & Integration — Build and maintain internal tools and integrations on top of LLM APIs and AI platforms; continuously evaluate emerging AI capabilities and embed them into engineering and business workflows.
• Infrastructure & Cloud — Architect and maintain a hybrid environment spanning on-premises servers and multi-cloud workloads (Google Cloud, Alibaba Cloud); ensure the reliability, availability, and performance of all core IT systems.
• Database Management — Own database design, maintenance, and performance optimization across production environments.
• Security & Governance — Embed security-by-design across systems; maintain a robust security baseline and contribute to ongoing security-hardening initiatives.
• Service Delivery — Uphold a high standard of service delivery, ensuring users are well-supported and issues resolved promptly and professionally.
• Stakeholder Engagement & Reporting — Provide clear, timely reporting to business stakeholders and maintain effective coordination with the parent company in Shanghai, including regular Chinese-language communication.

Requirements

• 3-5 years of experience in IT & full-stack web development
• Fluency with AI development tooling (e.g., Cursor, Claude Code) and a proven track record of leveraging it to materially accelerate delivery.
• Hands-on experience building with AI — integrating AI into applications, automations, or internal tools — and a strong grasp of how to apply AI effectively and securely in production.
• Strong full-stack development capability in TypeScript/JavaScript (Node.js) and a modern front-end framework such as React; working knowledge of PHP is advantageous.
• A solid command of database design and performance optimization (e.g., MySQL).
• A strong understanding of cloud platforms (Google Cloud, Alibaba Cloud) alongside physical server configuration.
• A comprehensive grasp of cyber-security principles and secure-by-design practice, including vulnerability and patch management.
• An industry-recognized security certification (CISSP, CISA, or equivalent) is highly regarded.
• Professional fluency in both English and Chinese, given the requirement for communication with the Shanghai-based parent company.
• A mature, meticulous, proactive, and resourceful disposition, with genuine commitment to both operational excellence and building.
• Team player

What We Offer

• Good AI toolkit — including Cursor, ChatGPT, and Claude Code — because we expect you to build with the best.
• Accountability and Ownership — you'll have the room to design, build internal products from the ground up, and the latitude to shape, modernize, and improve the systems you inherit.
• Exceptional technical breadth — hybrid cloud, identity, security, automation, and application development within a single role.
• A competitive remuneration package.

• The opportunity to contribute to — and help advance — a mature, well-architected security and automation practice.

Job description

We are looking for a hands-on IT Manager to oversee and drive all IT functions across a growing group of companies in the maritime and trading space.

 This role will manage daily IT operations while leading system improvements, cybersecurity, and infrastructure across multiple entities. You will play a key role in ensuring business-critical systems remain reliable, secure, and scalable.

Responsibilities and Duties

Infrastructure & Operations

·       Manage IT infrastructure including servers, cloud, and business systems

·       Oversee network performance (LAN/WAN, VPNs, firewalls, wireless)

·       Ensure system uptime, reliability, and performance across all entities

·       Manage IT assets (laptops, work mobiles, licences) and standardisation

Cybersecurity & Compliance

·       Implement and enforce cybersecurity measures (endpoint protection, access controls, encryption)

·       Monitor and respond to security risks and vulnerabilities

·       Ensure compliance with PDPA and internal data protection policies

·       Develop and maintain disaster recovery and business continuity plans

Systems & Projects

·       Lead IT projects (system implementation, ERP, cloud migration, digitalisation)

·       Support and improve finance, trading, and operational systems

·       Manage system integrations and process improvements

·       Drive user adoption and provide training where required

Governance & Vendor Management

·       Develop IT policies, SOPs, and governance frameworks

·       Manage IT budget, procurement, and cost optimisation

·       Oversee vendors, service providers, and external consultants

·       Support multi-entity setup with proper system segregation and controls

Support & Leadership

·       Act as escalation point for complex or critical IT issues

·       Oversee IT support (internal or outsourced) and service levels

·       Establish structured support processes (ticketing, SLAs)

·       Support and guide users to improve IT discipline and usage

·       Degree in IT, Computer Science, or related field

Qualifications

·       5–8 years of IT experience, with managerial or lead exposure

·       Strong knowledge of infrastructure, networks, and cloud (AWS/Azure)

·       Experience in cybersecurity, access controls, and system governance

·       Proven experience managing vendors and IT projects

·       Familiarity with Singapore regulations (e.g. PDPA) preferred

·       Experience in maritime, trading, or logistics environments is a plus

We are seeking a passionate and highly motivated AI Intern to support our artificial intelligence and machine learning initiatives. In this role, you will work alongside experienced data scientists, engineers, and product teams to help design, build, and test AI-driven solutions that enhance business performance and user experience.

This internship is ideal for students or recent graduates eager to gain hands-on experience in real-world AI development, research, and analytics.

Key Responsibilities

• Assist in developing, training, and evaluating machine learning and deep learning models.
• Clean, preprocess, and analyze structured and unstructured datasets.
• Support the team in building prototypes and proof-of-concept AI solutions.
• Conduct literature reviews on the latest AI/ML techniques and tools.
• Collaborate with cross-functional teams to understand business problems and propose AI-driven solutions.
• Document model development processes, workflows, and performance results.
• Assist in automating tasks using Python, AI APIs, or visualization tools.
• Participate in team meetings, brainstorming sessions, and sprint review

1. OMS full-cycle ownership: Lead requirements analysis and testing for the OMS system, covering web portal, WeChat mini-program, Android, and iOS platforms(development & maintenance).

2. Mobile app know-how: Possess basic mobile application development skills, primarily focused on app updates and version release coordination.

3. Production support & multi-system maintenance: Ensure operational stability for integrated systems besides OMS, including the BC financial system, WMS warehouse system, and Guanmai (Vegetable Division) system.

4. Technical& coding background: Understand code, with hands-on experience in development/testing; leverage strong project management skills using Agile (Scrum). Collaborate with Product Owner to refine backlog, split user stories, negotiate with developers, triage

production bugs, and propose solutions.

5. Data base expertise: Proficient in SQL (relational databases) and experienced with No SQL databases such as MongoDB.

6. API &system integration: Proven experience integrating different platforms via API; understand interface field mappings, communicate effectively with various vendors, and drive alignment.

7. Agile mastery: Facilitate sprint backlog creation, sprint planning, iteration cycles, and data migration activities.

8. ERP/BC domain basics: Solid understanding of basic BC (Business Central) or ERP software usage; possess foundational financial domain knowledge, comprehend BC system functions, and resolve common issues.

9. Process mapping & grant experience: Ability to draw professional flowcharts (e.g.,UML, BPMN); previous experience handling government grant applications/submissions.

10. Cloud knowledge (Huawei Cloud): As the OMS system is deployed on Huawei Cloud, basic cloud computing knowledge is required, including cloud resource management, deployment

configuration, and fundamental operations/maintenance concepts.

11. AI exposure (plus): Familiarity with AI concepts, tools, or applied AI experienceis a strong plus.

We are looking for Technicians to join our company. In this role, you will be responsible for ensuring the high quality and performance of our ceiling fans through expert installation, repair, maintenance, and exceptional customer service. To support your work, you will be provided with a company van for installation and servicing trips across Singapore.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.

Job Description:

Installation and Testing: Install ceiling fans on both concrete and false ceilings. Perform comprehensive safety checks and testing to confirm that the installation meets all required standards.

Diagnosis and Troubleshooting: Inspect ceiling fans to identify issues and malfunctions. Use diagnostic tools and techniques to pinpoint problems accurately.

Repair and Maintenance: Repair or replace defective components such as motors. Clean fans and components to remove dust and debris.Perform preventive maintenance to extend the lifespan of fans.

Customer Interaction: Interact with customers to understand their fan-related issues and provide cost estimates for repairs. Offer guidance on proper fan usage and maintenance. Collect payment from customer.

Testing and Quality Control: Test repaired fans to ensure they operate correctly. Perform quality control checks to verify the quality of repairs

Safety Compliance: Adhere to safety protocols and guidelines to prevent accidents and injuries during repair work. Ensure all repaired fans meet safety standards.

Technical Expertise: Stay updated on the latest ceiling fan models and technologies. Attend training sessions or workshops to enhance technical skills. Mentor and train new technician team members as needed.

Spare parts & motor repairs: Repair the faulty parts if able to fix. Diagnose motor issues and malfunctions, perform motor repairs, including rewiring, replacing worn components, and reassembling motors.

Team Collaboration: Coordinate with other technicians, sales, and customer service team for efficient workflow. Share knowledge and insights to improve repair processes.

Customer Feedback: Solicit and collect customer feedback to assess satisfaction and identify areas for improvement. Relay feedback of faulty/defect products to manager for consideration in decision-making processes.

Driving and Delivery: Responsible for using company vehicle to transport and deliver goods in a safe, timely and professional manner.

Requirements:

Possess Class 3/3A License (company van provided)

ITE NITEC / Higher NITEC in Electrical, IT, Mechanical, Electronics, Mechatronics, or related technical field

Open to candidates with or without experience; experienced candidates may be considered for a senior role

Basic knowledge of electrical, mechanical, or IT systems

Basic computer skills

Attention to detail and follow procedures

Willing to learn

Professional, respectful, and customer-oriented attitude

Good communication skills

Working location: 1 Tampines North Drive 1,#04-18, T-Space, Singapore 528559
Working hours: Mondays to Fridays (9am to 5.30pm), Alternate Saturdays (9am to1pm)

IT Executive

As an IT Executive, you will report to our Manager, IT, responsible for providing IT support and systems trouble-shooting, network management and maintenance of network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).

• Setup, maintain and troubleshoot:

1. various client and server OS such as Microsoft Windows 10, 11, Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)

• Familiar with general computer hardware replacement

• Provide training and support to end user for basic use of computers

• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update

• Monitoring of the company Network

• Update CMS (Club Management System) patches and troubleshoot connection issues

• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.

• Update Website eg errors, contacts, etc.

• Able to provide IT support after office hours (24 hrs) and weekends

• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements:

• Keen and passionate about IT industry with strong desire to work and learn

• Excellent troubleshooting skills

• Flexible with working hours when required and work independently with minimum supervision

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Minimum Nitec in IT or Computer Studies

• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all server related needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Oversee infrastructure/system operations in Nanyang Business School (NBS)   

• Ensure that all programs and department operations run seamlessly.

• Manage the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contribute to the design and implementation of infrastructure replacement plans.

• Assist the IT operations (Server) of Graduate Programmes, Research Centers, Academic Divisions, Alumni, Career Services, and Corporate Communications.

• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.

• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
  

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations (Server) supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.

• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
  

Oversee Server management, storage area and Vendor management

• File server folder management.

• Server patches and security compliance.

• Manage and maintain CITS audit/policy requirements.

• Work with vendors on security issue related to applications, and update applications if needed.
  

Requirements:

• Degree in Information Technology, Computer Science or a related discipline.

• At least 3 years of hands-on experience in server and system operations.

• Strong technical expertise in Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and virtualization platforms (VMware, Hyper-V).

• Good working knowledge of server and system security, backup and recovery, and hardware maintenance will be an added advantage.

• Experience with shared storage and enterprise networking technologies.

• Exposure to cloud platforms like AWS or Azure.

• Proficiency in providing end-user support for Windows and Mac OS based computers.

• Experience in administering Windows-based servers.

• Ability to troubleshoot PC hardware issues.

• Familiarity with network and cybersecurity concepts.

• Strong team player with the ability to demonstrate leadership when required.

• Good oral and written communication skills.
  

We regret to inform that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Manufacturing/Food Production
• Position Title: IT Manager
• Working Location: Jurong West
• Working Hours: 5 days, Mon - Fri (8am – 5.00pm)
• Salary Package: Basic + Variable Bonus + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Oversee daily IT operations and ensure stable system performance.
• Troubleshoot IT issues, identify root causes, and implement preventive solutions.
• Propose and implement IT solutions to address business needs.
• Manage IT infrastructure, including networks, servers, security, and cloud systems.
• Develop and enforce IT security policies to prevent cyber threats and data breaches.
• Ensure compliance with HQ IT and security standards.
• Manage identity and access controls, including mobile authentication.
• Oversee business systems, especially ERP and productivity tools.
• Lead system development and improvement projects from planning to post-implementation support.
• Manage external vendors to ensure quality, cost control, and timely delivery.
• Support digital transformation initiatives with local and global teams.
• Promote effective use of Microsoft 365 and develop internal applications using M365 tools.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum Diploma in Computer Science or related field.
• Minimum 5 years of IT leadership experience.
• Strong knowledge of IT infrastructure and enterprise systems.
• Experienced in IT solution design and operations management.
• Familiar with ERP systems (preferably Microsoft Dynamics 365, SAP, or Oracle).
• Experience with Microsoft 365 app development (Power Platform, Power Apps).
• Proven vendor management experience.
• Experience leading system implementation projects.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82701 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

ROLE & RESPONSIBILITIES

• Administration and maintenance of Active Directory, Group Policy, DNS and DHCP.
• Support file server permissions management and user access requests.
• Monitor server health and perform routine checks.
• Endpoint security management and antivirus monitoring.
• Assist in incident response and security investigations when required.
• Perform basic network and connectivity troubleshooting involving switches, wireless access
• points and VPN connectivity.
• Support ERP and other business applications in user account management and basic
• troubleshooting.
• Assist in data extraction, reporting and troubleshooting using SQL queries.
• Develop and assist in maintaining Power Automate workflows and Power BI dashboards.
• Assist in IT projects, system upgrades, migrations and deployments.
• Maintaining of IT documentation and asset management, including procurement, deployment
• and disposal.

REQUIREMENTS

• 2 – 3 years of professional experience in an IT related position
• Pro-active, dynamic with good analytic and problem-solving skills
• Some experience with databases (SQL) is an advantage
• Knowledge of operating systems, networking, VPN
• Being familiar with Microsoft 365 power platform is an advantage

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

- Technical Support:

- Troubleshoot and resolve technical issues related to hardware, software, and network systems

- Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

- System Maintenance:

- Perform routine maintenance tasks, such as software updates, patches, and system checks

- Assist in the deployment and configuration of new hardware and software

- Problem-Solving:

- Identify and diagnose technical problems, providing timely and effective solutions

- Collaborate with senior IT staff to resolve complex technical issues

- Documentation:

- Document technical issues, resolutions, and procedures for future reference

- Maintain accurate records of IT assets, software licenses, and system configurations

- User Support:

- Provide training and guidance to end-users on the use of IT systems and applications

- Develop and maintain user documentation and guides

Requirements and Skills:

- Education: ITE/Diploma in Computer Science, Information Technology, or a related field

- Technical Skills:

- Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)

- Experience with help desk software and ticketing systems

- Soft Skills:

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Good time management and organizational skills

- Certifications:

- CompTIA A+, Network+, or similar certifications are a plus

Career Path:

- Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management

- Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices

- Training will be provided

Job description:

Role Overview

The IT Project Assistant (Junior) will support application projects and system implementation initiatives across the organization. This role is ideal for candidates with experience in application support, basic SDLC understanding, and exposure to business analysis and system integration. A basic development background (front-end or scripting) or DevOps/Linux server exposure on any cloud platform is an advantage, but not mandatory. Where technical experience is limited, stronger skills in business analysis, requirements gathering, UAT, and system integration will be emphasized.

You will work closely with business users, vendors, and internal IT teams to support project delivery, coordinate UAT, and assist in resolving system issues.

Key Responsibilities

• Project Coordination & Support
• Assist Project Manager / IT Lead in planning and tracking project activities, timelines, and deliverables.
• Coordinate meetings, prepare minutes, and follow up on action items with stakeholders and vendors.
• Support documentation of project status, risks, and issues.
• Business Analysis & Requirements
• Work with business users to gather and document business and functional requirements.
• Support process analysis and mapping of current vs. future-state workflows.
• Assist in preparing Business Requirement Documents (BRD), user stories, and acceptance criteria.
• SDLC & System Implementation
• Participate in activities across the SDLC, including requirements, design discussions, testing, deployment preparation, and post-implementation support.
• Support system integration efforts by coordinating with vendors and internal teams, ensuring data and process flow across systems.
• Assist in preparing configuration documents, change requests, and deployment checklists.
• Testing & UAT Coordination
• Coordinate User Acceptance Testing (UAT), including test planning, test case preparation, and user scheduling.
• Support execution of test cases, logging of defects, and tracking of defect resolution with vendors and internal teams.
• Assist in ensuring systems meet business requirements before go-live.
• Application Support & Issue Resolution
• Serve as a liaison between business users and IT/vendors to log, track, and resolve system issues.
• Analyze user issues, perform initial troubleshooting, and provide workarounds or escalate to relevant teams.
• Contribute to knowledge base / FAQ documentation for recurring issues and user guides.
• Data Analysis & Reporting
• Support data extraction and analysis using Excel and basic SQL/Python (Pandas) where applicable.
• Assist in preparing operational and project-related reports, dashboards, and performance metrics.
• Analyze system usage, incident trends, or process data to identify opportunities for improvement.