Total 6,221 customer service manager job vacancies in Others category

We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to keep the department running in anefficient and profitable manner, to increase customer satisfaction, loyalty andretention and to meet their expectations.

Responsibilities:

·       Improve customer service experience, create engaged customers andfacilitate organic growth

·       Take ownership of customers issues and follow problems through toresolution

·       Set a clear mission and deploy strategies focused towards that mission

·       Develop service procedures, policies and standards

·       Keep accurate records and document customer service actions anddiscussions

·       Analyze statistics and compile accurate reports

·       Recruit, mentor and develop customer service agents and nurture anenvironment where they can excel through encouragement and empowerment

·       Keep ahead of industry’s developments and apply best practices to areasof improvement

·       Control resources and utilize assets to achieve qualitative andquantitative targets

·       Adhere to and manage the approved budget

·       Maintain an orderly workflow according to priorities

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Excellent knowledge of management methods andtechniques.

·       Excellent leadership and interpersonal skills.

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency

Customer Service Manager

Job Summary

We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting the organization’s products and services, supporting customer retention efforts, and contributing to overall business growth.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

• Promote products, services, membership plans, and service packages to customers.
• Support the achievement of business objectives through proactive customer engagement and relationship management.
• Identify opportunities to enhance customer satisfaction, retention, and service utilization.
• Maintain accurate records of customer interactions, enquiries, and sales activities.
• Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

• Maintain up-to-date knowledge of the organization’s products, services, policies, and procedures.
• Prepare and maintain reports, customer records, and administrative documentation as required.
• Ensure compliance with company policies, operational procedures, and service standards.
• Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

• Work closely with colleagues and stakeholders to ensure seamless service delivery.
• Contribute to a positive, inclusive, and customer-oriented work environment.
• Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and the ability to perform the requirements of the role.

The perfect candidate for this job will have excellent communication andcustomer service skills, the ability to stay calm under pressure, and theability to work independently.

Responsibilities:

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Qualifications:

• Relevant experience as a customer service or related role
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• The ability to stay calm under pressure
• Basic computer skills

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.
• Undertake any other duties assigned by management from time to time.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary with own transport arrangement
• Flexibility to work varied schedules, including weekends or holidays
• Able to attend emergency call due to works needs beyond offive hours
• 6 working days

We are regret that only shortlisted candidates will be notified.

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• At least 1 year related experience
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary
• Flexibility to work varied schedules, including weekends or holidays
• 6 working days

We are regret that only shortlisted candidates will benotified.

Job Title

SALES

Occupation

SALES PROMOTER

Job Description & Requirements

Want to join our team?

To cope with our business expansion, we are inviting candidate to join us!

• Retail Sales Associate by a health service provider and on job training provided.
• Salary & sales commission are competitive
• Career Development
• 5.5days work-week

Job Description:

• Ensure merchandise and displays are consistently well presented.
• Attend to walk in customers and demonstrate products, share health care knowledge according to their needs.
• Perform daily housekeeping of the store to ensure cleanliness of the store to our customers.
• To understand the products and the environment in which they are sold, to understand what customers are looking for and to present them in an appropriate way
• To ensure that physical stock levels are in line with the stock held in the system.
• Ensure shop cleanliness.

Job Requirements:

• Min O Level education
• Fresh graduated/Non-experience are welcomed. Training will be provided
• Sales and result-oriented
• Able to liaise with Mandarin speaking customers.
• Good customer service skill
• Self-motivated and a great team player
• Highly committed and willing to learn healthcare related knowledge
• Kindness towards elderly

• Attend and welcome visitors and customers by providing satisfactory customers service.
• Initiate cold calls to customers to secure service bookings and increase client engagement.
• Deliver attentive customer service to address client inquiries and enhance satisfaction.
• Manage reception tasks including greeting clients and coordinating appointments efficiently.
• Conduct reminder calls to confirm upcoming appointments.
• Undertake other administrative and operational duties as assigned.
• Friendly personality, Positive attitude and Team player.
• Good communication skills.
• Problem-solving skills.
• Dedicated with desire to strive towards excellence.
• Other ad hoc duties.

How to Apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan Wee Boon (EA Reg No: R1102628)
Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

1) Managing front desk phone calls and emails.

2) Collection and settlement of payment.

3) Check and confirm orders.

4) Provide service to customers enquiries.

5) Ensure and monitor the need of the operation.

6) Check customers ledger and ensure all direct billing folios are authorized and proper correspondences.

7) Provide informations about company and its services.

8) Anticipate customers needs, respond promptly, maintain positive customers relations and ensure customers satisfaction at all times.

9) Perform all other adhoc duties as and when required.

10) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Company Overview

The client is located in Singapore, offering a premier multi-sensory party experience with state-of-the-art audio/visual equipment, luxurious private rooms, exclusive DJ booths, and five-star private chef dining for unforgettable events.

Job Summary

You will engage new and existing clients to grow the customer base, deliver excellent customer service to maintain the brand’s reputation, and manage customer bookings to ensure satisfaction.

Responsibilities

• Identify and connect with new clients to expand the customer base through targeted marketing activities
• Maintain relationships with existing clients by providing consistent communication and support
• Deliver high-quality customer service to uphold and enhance the brand image
• Manage customer bookings accurately and confirm details to ensure a smooth customer experience
• Monitor customer feedback and resolve issues promptly to maintain satisfaction

Preferred competencies and qualifications

• Demonstrate a positive learning attitude to adapt and grow in the role
• Collaborate effectively as a team player to support team goals
• Availability for full-time work

Other Information

• Location: 1 Selegie Road Singapore 188306
• Working hours: 6pm to 3am
• Salary: $4500-$6500

Highlights:

• Attractive BONUS + Extra Incentives
• One-on-One Coaching
• Career Progression
• Frequent Bonding Events
• Personal Development Training

Company Overview

The client is located in Singapore, offering a premier multi-sensory party experience with state-of-the-art audio/visual equipment, luxurious private rooms, exclusive DJ booths, and five-star private chef dining for unforgettable events.

Job Summary

Provide excellent customer service by engaging new and existing clients, managing bookings, and ensuring customer satisfaction to uphold the brand’s reputation.

Responsibilities

• Identify and engage new clients through targeted marketing activities to grow the customer base
• Maintain relationships with existing clients by providing timely communication and personalized service
• Manage customer bookings accurately to ensure smooth scheduling and service delivery
• Resolve customer inquiries and issues promptly to maintain high satisfaction levels and uphold brand image
• Collaborate with team members to support overall customer service goals and enhance client experience

Preferred competencies and qualifications

• Demonstrate a positive learning attitude to adapt to evolving customer service practices
• Exhibit strong teamwork skills to contribute effectively within a collaborative environment
• Availability for full-time work

Job Responsibilities

• Manage end-to-end client onboarding processes, including collection, verification, and follow-up of KYC and due diligence documentation.

• Serve as the primary point of contact for clients, providing timely support and resolution of enquiries related to KYC products and services.

• Maintain and update customer records, ensuring accuracy and completeness of client information and documentation.

• Coordinate closely with Sales, Compliance, Operations, and Product teams to facilitate smooth onboarding and customer support processes.

• Monitor onboarding progress and ensure all customer requests and cases are handled promptly and in accordance with service standards.

• Conduct regular client reviews and maintain strong client relationships to enhance customer satisfaction and retention.

• Prepare and generate reports on onboarding status, customer accounts, service performance, and operational metrics as required.

• Stay updated on product enhancements, regulatory requirements, and industry developments to provide accurate information and guidance to clients.

• Support business continuity initiatives and contribute to process improvement efforts to enhance operational efficiency and customer experience.

• Ensure compliance with internal policies, procedures, and regulatory requirements in all customer interactions and onboarding activities.

• Perform any other duties assigned by the Head of Client Management.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Finance, Banking, Economics, or a related field.

• Minimum 1–3 years of experience in customer service, client onboarding, KYC, AML, compliance operations, or a related role.

• Familiarity with KYC/CDD requirements, corporate onboarding processes, and customer due diligence documentation is preferred.

• Strong communication and interpersonal skills, with the ability to manage client relationships professionally.

• Detail-oriented with excellent organizational and problem-solving abilities.

• Ability to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Experience with CRM, onboarding, or compliance management systems will be an advantage.

• Strong team player with the ability to collaborate effectively across Sales, Compliance, Product, and Operations teams.

• Self-motivated, proactive, and committed to delivering high standards of customer service.

• Fluency in English is required; proficiency in additional languages, including Mandarin, will be an advantage.

Job Responsibilities

Execute Butler core tasks
• Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
• Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems
• Responds to guest professionally in-person, over the phone, emails, and messaging systems
• Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
• Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
• Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
• Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly serves the order and organize clearance of soiled dishes
• Orchestrates celebrations for guest with special occasions with creativity and customization
• Proactively connects with guests for pre-departure arrangement, initiates packing assistance, booking of limousine, luggage assistance, ensures accuracy of bill settlement and conducts a seamless check-out and fond farewell
• Addresses any security incidents and feedback to Butler Management
• Resolves feedback and guest challenges with good standard
• Rotates to any taskforce when operationally required
• Rotates to Butler Command Center as and when designated (located at Perennial Business Centre)
• Adapts to changes and ensure adherence to organizational operating procedures and service standards
• Performs any other duties and responsibilities as and when assigned by Management

Perform Service and Operational Excellence
• Performs all tasks with accordance to Forbes 5 stars standards and guidelines
• Always exhibits exceptional service to guests and fellow employees
• Ensures handover between shifts are communicated effectively
• Attends daily pre-shift briefing and post-shift debrief, and job-related trainings
• Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey – Pre-arrival, arrival, in-house, departure, post-departure, and return stay
• Maintains cleanliness of front and back of house (lift lobbies, corridors, storage rooms, offices, pantries, etc.)
• Stays up to date on internal promotions and local offerings
• Adheres to department’s grooming standards and professional disposition
• Recommends innovative ideas to enhance guest journey
• Suggests improvements towards butlers’ efficiency and effectiveness

Apply Operational Risks
• Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures
• Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department
• Responds to emergency situations and reports to Butler management
• Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details
• Handles luggage/baggage lifting, placement or other related requests such as moving or storing the items.
• Lengthy periods of standing, walking; seating or taking stairs may be required
• Moves operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing and carrying items
• Able to perform under high stress level and able to deal with challenging guests/situations

Participate Employee Engagement
• Holds the values of One MBS (Marina Bay Sands) culture
• Works cohesively and respectfully within the department
• Ensures a collaborative working relationship with other departments and vendors
• Self-motivates for continuous self-learning and development

Involve in Documentation, Financial and report management
• Attends scheduled departmental meetings as required
• Reviews systems and processes for workflow and productivity improvement
• Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Tea
• Observes the usage of supplies to ensure that it is within budget and minimize wastage
• Contributes ideas in support of the company vision, mission, value, and guiding principles
• Actively involves in Sands Cares and sustainability programmes to drive organisational initiatives

Job Requirements

Education & Certification
• Diploma or Degree in Hospitality or Tourism Management preferred

Experience
• Minimum 1 year experience in relevant experience

Other Prerequisites
• Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, and Point of Sales (POS) Systems.
• Proficient in using Microsoft Office applications
• In-dept knowledge of Marina Bay Sands is mandatory
• Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining
• Excellent communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guest
• Ability to speak other language(s) is an advantage
• Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands)
• Possesses exceptional interpersonal skills and attentiveness to details
• Works well with a team and supports proactively
• Focuses on service with an eye for detail
• Prioritizes and organizes work efficiently
• Self-motivates and with a positive “Can Do” mindset
• Acts with integrity and high professionalism
• Embraces and adapts supportively to changes
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Ensures security and confidentiality of guest and hotel information
• Embraces and responds to changes effectively
• Understands the needs of international luxury travellers
• Multicultural understandings

CORE RESPONSIBILITIES:

Inquiry Management: Respond to customer questions via phone, email, live chat promptly and professionally.

Issue Resolution: Identify customer needs, troubleshoot problems, and process returns, exchanges, or refunds while de-escalating tense situations.

Product Expertise: Maintain comprehensive, up-to-date knowledge of the company's offerings to provide accurate information and guide customers through their child's education enrollment in Singapore.

Account Maintenance: Open/close customer accounts, process orders, and meticulously log customer interactions, feedback, and actions taken into the company database.

Cross-Functional Collaboration: Coordinate with internal departments (like billing, sales, or technical support) to fulfill requests and escalate complex issues.

KEY SKILLS & QUALIFICATION:

Communication: Excellent verbal and written communication skills with strong active listening and de-escalation abilities.

Problem-Solving: Strong critical thinking and the ability to multitask in fast-paced environments.

Experience: Typically requires 1-3 years of experience in a customer-facing or client support role.

Education: Degree / Bachelor equivalent.