Total 11 Manager technical support engineer job vacancies in Manufacturing / Production category

職位說明 ：

1. 領導巴生港、萬裡茂、巴西古當（稀釋劑混合區）和怡保的技術部門。

2. 指導資深化學家和化學家進行研發工作。

3. 向副總經理及執行董事報告化學品事業部的研究與發展。

4. 向副總經理和執行董事報告建築部門的研究和發展。

5. 負責品質保證和品質控制事宜的監督。

6. 設計新產品宣傳冊、包裝/標籤，並準備建築材料規格。

7.協助銷售部門處理客戶服務/投訴和技術支援。

8. 為生產故障排除提供建議。

9. 與銷售部門聯絡，探討新產品。

10.協助銷售部門或管理階層解決新市場的技術問題。

11. 如管理階層要求，為其他業務公司準備必要的技術文件。

12. 對新入職的化學家和銷售人員進行技術指導。

能力水平：

1. 至少擁有化學或化學相關領域的大學學位。例如：應用化學、工業化學等。

2. 至少 5 年在公司擔任高級化學師或以上職位，或在其他公司擔任類似業務領域的同等職位。

3. 具備公司產品及相關產品的良好技術知識。

4. 能夠領導團隊和管理部屬。

5. 具備良好的分析能力，能夠利用類似產品的資訊。

6. 英語和馬來語流利。具備良好的中文能力者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（差旅補助、交通費等）
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Role Overview

• We are seeking a Product Manager with technical expertise to focus on the solution design, development, and support aspects of a digital health platform.
• While the role includes core product management responsibilities (e.g. prioritisation and stakeholder alignment), it is technical-leaning and requires hands-on technical leadership across architecture, engineering execution, and production support.

Skillsets

General
a. Strong analytical, conceptualisation, and problem-solving skills, including the ability to analyse user requirements and resolve complex technical issues with deep domain and architecture expertise.
b. Ability to prioritise maintainability, reliability, security, and scalability alongside product delivery, balancing immediate delivery with long-term quality.
c. Experience participating in roadmap and backlog discussions, providing technical input, surfacing complexity trade-offs, and communicating technical considerations effectively to non-engineering stakeholders to influence product and technical planning decisions.
d. Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges and recommend solutions that drive optimal product value.
e. Results- and customer-oriented.
f. Team player with strong organisation and stakeholder management skills.
g. Experience working with UX, Data, and other functions to support cross-functional delivery and drive alignment.
h. Demonstrated ability to lead and guide software engineering teams, mentoring peers and supporting team development.
i. Drive continuous improvement, foster a culture of learning and growth, and champion collaborative team practices.
j. Adaptability to fast-paced environments and changing project requirements whilst maintaining focus on system quality and team standards.

Technical
a. Minimum 5 years of relevant experience in software/application development, gained through roles such as software development, application management, systems implementation, or technical leadership.
b. Minimum 3 years of hands-on software development experience using Java, Python, JavaScript, Node.js, or similar languages.
c. Experience delivering at least one AI-related project, with practical use of GenAI or similar technologies.
d. Expertise in mobile and web technologies, including React, Angular, Spring Boot, Django, or equivalent frameworks.
e. Strong understanding of software design principles, data structures, algorithms, and modern design patterns; able to evaluate solution options and architectural trade-offs.
f. Experience with cloud platforms and modern engineering practices (Agile, DevOps, CI/CD, automated testing, containers such as Docker/Kubernetes), including end-to-end delivery with post-release support ownership and risk mitigation.
g. Experience supporting databases (MSSQL, Oracle, Cosmos DB, PostgreSQL, etc.).
h. Solid understanding of cybersecurity principles and data privacy/compliance requirements.
i. Demonstrated ability to design and build high-quality, scalable, and resilient solutions spanning multiple components/services.

Nice-to-Have (Added Advantage)

k. Experience in vendor and contract management; change/service request management; and problem/incident management.
l. Experience supporting large-scale or regulated environments.
m. Experience in application operations and production support.
n. Healthcare domain knowledge.

Roles & Responsibilities

a. Own product delivery for assigned modules/capabilities, translating problem statements into implementable technical scopes, milestones, and release plans.
b. Partner with product owners/managers and business users to refine requirements into user stories, technical requirements, and clear acceptance criteria, ensuring end-to-end traceability.
c. Own and maintain the backlog for assigned technical domains, including prioritisation, dependency management, and release sequencing with clear trade-offs.
d. Lead technical planning and execution with engineers and vendors to deliver robust, scalable, and secure solutions, owning delivery across moderately complex scopes.
e. Define release readiness/go-live criteria (functional, non-functional, security, and operational), ensuring approvals, documentation/runbooks, and support arrangements are in place prior to deployment.
f. Own the technical operations posture for the platform, ensuring availability and resiliency, monitoring and observability, incident response, and compliance with IT/security and data protection requirements.
g. Perform rapid prototyping to validate technical feasibility, de-risk solution options, and demonstrate effectiveness of digital solutions to stakeholders.
h. Identify technology innovations and engineering improvements to continuously enhance the product/platform and drive measurable business value.
i. Define success metrics (KPIs) and track outcomes (e.g. adoption, performance, reliability, supportability), and drive delivery towards measurable results.
j. Provide technical leadership to review vendor proposals/solutions in outsourced or co-sourced environments, ensuring architectural alignment, quality, security, and delivery readiness.
k. Define, govern, and enforce architecture and technical design standards through design/code reviews, reusable patterns, and decision records.
l. Guide triage and resolution of complex technical issues, stepping in hands-on (including coding) for critical cases, and drive post-incident reviews with preventive actions.
m. Review and ensure effective troubleshooting and performance optimisation of applications and drive proactive refactoring to reduce technical debt and improve maintainability.
n. Drive technical documentation and knowledge sharing; mentor engineers through design guidance, code reviews, and pairing, and advocate engineering best practices (version control, automated testing, quality standards).
o. Ensure effective DevOps practices are in place (CI/CD, monitoring/alerting, release automation) and review test automation approaches to improve delivery quality and speed.

Logistics

• The Product Manager (Technical) will report to a designated Reporting Officer.

Role Overview

We are looking for a technical-leaning Product Manager to lead the delivery and evolution of HPB (Health Promotion Board)'s Health Lifestyle App and Platform.

This role goes beyond traditional product management — you will combine product thinking with hands-on technical leadership, owning solution design, engineering execution, and production support.

You will work closely with cross-functional teams (engineering, UX, data, and business stakeholders) to deliver scalable, secure, and high-impact digital health solutions.

Key Responsibilities

• Product Delivery & Ownership

  • Own end-to-end delivery for assigned product modules, from problem definition to release.

  • Translate business needs into clear technical scopes, user stories, and acceptance criteria.

  • Manage and prioritise the product backlog, balancing delivery speed with long-term quality.

• Technical Leadership

  • Lead architecture design and engineering execution to deliver scalable and secure systems.

  • Define release readiness criteria (functional, non-functional, and operational).

  • Guide engineering teams and vendors, ensuring quality, security, and alignment with standards.

• Platform Operations & Reliability

  • Own platform performance, availability, and resiliency.

  • Establish monitoring, observability, and incident response processes.

  • Ensure compliance with government IT security and data protection standards.

• Stakeholder Collaboration

  • Partner with product owners, business users, and technical teams to align priorities.

  • Communicate technical trade-offs and influence decision-making.

• Continuous Improvement & Innovation

  • Drive adoption of new technologies, including AI/GenAI capabilities.

  • Reduce technical debt and improve system maintainability.

  • Define and track KPIs such as adoption, performance, and reliability.

• Engineering Excellence

  • Establish best practices in DevOps (CI/CD, automation, testing).

  • Conduct design/code reviews and enforce technical standards.

  • Mentor engineers and foster a culture of continuous learning.

Requirements

Core Skills & Experience

• Minimum 5 years of experience in software/application development or technical roles.

• At least 3 years of hands-on coding experience (e.g., Java, Python, JavaScript, Node.js).

• Strong experience with modern web/mobile frameworks (e.g., React, Angular, Spring Boot, Django).

• Proven experience delivering at least one AI/GenAI-related project.

• Solid understanding of system design, architecture, and scalability.

• Experience with cloud platforms, DevOps practices, and CI/CD pipelines.

• Familiarity with databases such as MSSQL, PostgreSQL, Oracle, or Cosmos DB.

• Knowledge of cybersecurity and data protection practices.

Professional Skills

• Strong analytical and problem-solving abilities.

• Ability to balance short-term delivery with long-term system quality.

• Effective communication with both technical and non-technical stakeholders.

• Experience working in cross-functional teams (UX, Data, Engineering).

• Leadership experience in guiding engineering teams and vendors.

Nice to Have

• Experience in government or public sector projects.

• Familiarity with vendor and contract management.

• Experience in production support and incident management.

• Background in healthcare or digital health platforms.

Qualifications

• Diploma or Degree in Information Technology or a related field.

WeesengHVAC Technology Pte Ltd is seeking a highly motivated and experienced Production / HVAC Manager to join our growing team. The successful candidate will be responsible for leading project teams and managing ACMV projects from planning through to successful completion.
Key Responsibilities

•  Lead, plan and oversee daily and weekly production schedules and delivery timelines are met.

•  Optimize manpower, materials, and workflow to improve efficiency and minimize waste.

•  Supervise material preparation, processing, packaging, and inventory control.

•  Ensure adequate staffing, equipment, and materials are available for efficient production activities.

•  Monitor production processes to ensure adherence to approved SOPs, Standardization, and operational procedures.

•  Verify and approve production records to ensure manufacturing activities are accurately documented and completed.

•  Oversee the proper operation, maintenance and calibration of production equipment.

•  Ensure production areas are maintained in accordance with cleanliness, safety and operational standards.

•  Supervise production personnel, assign tasks, and monitor performance to ensure efficient operations.

•  Lead team to troubleshoot technical issues.

•  Lead team to oversee and manage site installation.

•  Ensure production activities, waste handling, and environmental practices comply with workplace safety and regulatory requirements.

Requirement

•  Diploma in Mechanical Engineering or equivalent qualification.

•  Minimum 5years of relevant hands-on experience in HVAC (Air conditioning &Mechanical Ventilation) systems.

•   Strong technical knowledge of chiller and AHU design.

•   Proven leadership skills with strong communication and interpersonal abilities

•   Ability to manage local and foreign workers.

•   Basic understanding of 3D modelling and engineering software (e.g. SolidWorks, electrical design tools)

Salary& Benefits:

•  Salary Range: S$3,800 - S$5,000 (commensurate with experience).

•  Annual variable bonus (performance -based).

•  Medical Benefits.

•  Career development opportunities.

Interested candidates are invited to submit their detailed resume to finance@weeseng.com or contact Tel : 6245 2712

• Well Established Company

• Basic $4200 - $4700 + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Tuas (Company Transport Provided)

• Working Days: Monday to Friday

• Working Hours: 8am to 5pm
  

Job Responsibilities:

• Manage and supervise all production activities at the assigned yard.

• Oversee cut and bend operations and steel fabrication services to ensure quality and compliance with specifications.

• Monitor and track steel stock levels, ensuring optimal availability and accurate inventory records.

• Work closely with other managers and stakeholders to define objectives, clarify requirements and support operational alignment.

• Prepare cost estimates, assist in budget planning and monitor production expenses.

• Plan, organize and optimize workflow to meet production schedules, quality standards and project deadlines.

• Identify process improvements to enhance productivity, safety and operational efficiency.

• Ensure adherence to workplace safety regulations and organizational policies.
  

Job Requirements:

• Proven experience in production management, preferably in steel fabrication or related industries.

• Strong understanding of production processes, materials and workflow planning.

• Competency in budgeting, cost estimation and inventory management.
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Product Support Front Office:

• Manage technical inquiries on DISS Monitor L2, providing high-level technical support to importers within APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved
• Monitor and assess the quality of DISS tickets received using the evaluation tool
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

Technical Problem Investigation:

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• Initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered
• Monitor product quality performance in the region and report deviations to Audi AG

Product Support Back Office & Fault Elimination Process:

• Monitor product quality performance by analysing monthly data from Tableau/AQUA/SQA,FFP & if necessary warranty reports to identify new technical problems in the region and report deviations to Audi AG and the importer
• Initiate affected markets to kick off fault elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

Product Support Coordination & Escalation:

• Arrange meetings/conferences with importers for technical discussions
• Centrally coordinate and manage technical topics by escalating/de-escalating topics within APAC region to PQF/FQK/QuK/BPD committees, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

Competency Identification and Development:

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training
• Provide high-level trainings to enhance competence levels at identified importers

Training/Qualification/Conference:

• Actively organise and prepare technical training/qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

Market Steering and Mentorship:

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor and review the development of importer’s KPI performance (STLI) for mentored markets, coordinate coaching and analyse reports/data as needed
• Support the Process analysis function as required to identify gaps or areas of improvement with importer standards regionally and occasionally globally

Requirements:

• Post-secondary qualification is desirable, with an engineering diploma or degree being advantageous but not mandatory
• At least five to eight years in the car repair industry, holding positions such as Mechanic, Workshop Manager, Foreman or Service Advisor
• Excellent communication and presentation skill with adequate experience in steering and managing multicultural markets
• Fluent in English is required and proficiency in German is highly advantageous
• Experience in moderating workshops and seminars, delivering trainings to importers globally
• Self-motivatedindividual that can work with high independency, able to travel internationallyand sometimes at short notice

Weeseng HVAC Technology Pte Ltd is seeking a highly motivated and experienced Production / HVAC Manager to join our growing team. The successful candidate will be responsible for leading project teams and managing ACMV projects from planning through to successful completion.
Key Responsibilities

•  Lead, plan and oversee daily and weekly production schedules and delivery timelines are met.

•  Optimize manpower, materials, and workflow to improve efficiency and minimize waste.

•  Supervise material preparation, processing, packaging, and inventory control.

•  Ensure adequate staffing, equipment, and materials are available for efficient production activities.

•  Monitor production processes to ensure adherence to approved SOPs, Standardization, and operational procedures.

•  Verify and approve production records to ensure manufacturing activities are accurately documented and completed.

•  Oversee the proper operation, maintenance and calibration of production equipment.

•  Ensure production areas are maintained in accordance with cleanliness, safety and operational standards.

•  Supervise production personnel, assign tasks, and monitor performance to ensure efficient operations.

•  Lead team to troubleshoot technical issues.

•  Lead team to oversee and manage site installation.

•  Ensure production activities, waste handling, and environmental practices comply with workplace safety and regulatory requirements.

Requirement

•  Diploma in Mechanical Engineering or equivalent qualification.

•  Minimum 5 years of relevant hands-on experience in HVAC (Air conditioning & Mechanical Ventilation) systems.

•   Strong technical knowledge of chiller and AHU design.

•   Proven leadership skills with strong communication and interpersonal abilities

•   Ability to manage local and foreign workers.

•   Basic understanding of 3D modelling and engineering software (e.g. SolidWorks, electrical design tools)

Salary & Benefits:

•  Salary Range : S$3,800 - S$5,000 (commensurate with experience).

•  Annual variable bonus (performance -based).

•  Medical Benefits.

•  Career development opportunities.

Interested candidates are invited to submit their detailed resume to finance@weeseng.com or contact Tel : 6245 2712

As a Product Manager (Technical), you will need to:

• Drive business outcomes by taking on a product from end (problem definition) to end (release and continuous improvement):
• Interview stakeholders and users to understand problem space and define problem statement.
• Craft proposals to justify resource allocations and secure funding.
• Define success measures and set up dashboards to monitor progress.
• Identify hypotheses, develop product strategy, and devise initiatives to drive product outcomes.
• Create product roadmap and work with team to ensure timely achievement of goals.
• Work with designers, software engineers to develop, test and release product.
• Measure outcomes and continuously iterate product to drive outcomes.
• Engage with and support users to drive product adoption.

EXPERIENCE AND SKILLS NEEDED

As a Product Manager (Technical), you need to have:

• Proven record of driving business outcomes.
• End to end experience working with design and engineering teams to build products.
• Strong written and verbal communication skills.
• Ability to effectively manage high level stakeholders.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Experience with platforms like Confluence, JIRA, Balsamiq are a plus.
• Computer science, product management related degrees or diplomas are a plus

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

• Well Established Company

• Basic $4000 - $4500 + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Tuas (Company Transport Provided)

• Working Days: Monday to Friday

• Working Hours: 8am to 5pm
  

Job Responsibilities:

• Manage and supervise all production activities at the assigned yard.

• Oversee cut and bend operations and steel fabrication services to ensure quality and compliance with specifications.

• Monitor and track steel stock levels, ensuring optimal availability and accurate inventory records.

• Work closely with other managers and stakeholders to define objectives, clarify requirements and support operational alignment.

• Prepare cost estimates, assist in budget planning and monitor production expenses.

• Plan, organize and optimize workflow to meet production schedules, quality standards and project deadlines.

• Identify process improvements to enhance productivity, safety and operational efficiency.

• Ensure adherence to workplace safety regulations and organizational policies.
  

Job Requirements:

• Proven experience in production management, preferably in steel fabrication or related industries.

• Strong understanding of production processes, materials and workflow planning.

• Competency in budgeting, cost estimation and inventory management.
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Title:  

Product Support Manager 

Direct Reports:  

L1/L2 Support Technician(s) 

Primary Purpose 

As we launch new AInative products, great support is part of the product. We want a support experience that feels as modern and intelligent as the tools we’re building: multichannel, AIassisted, and tightly integrated with our product and data. 

Main Responsibilities: 

To establish, lead, and continuously improve the support function for GAINIQ products at launch, building and managing an L1/L2 support team to provide highquality, multichannel support (chat bot, email, phone) for customers, and partnering with Product and Engineering to drive reliability, customer satisfaction, and continuous improvement across the platform 

Technology / Support Operations 

• Own daytoday operation of the customer support function for GAINIQ products (including Ares and Athena), ensuring timely and effective handling of all incoming support requests. 
• Configure and manage our support tooling (e.g. HubSpot Service Hub, chat bot, ticketing, call workflows), ensuring accurate capture, routing, and tracking of tickets.​ 
• Define, implement, and refine L1/L2 support models, including clear categorisation, triage rules, and escalation paths (to L3/Engineering where required).​ 
• Act as the senior escalation point for complex or highpriority issues, including SSO/login problems, trials and subscription mismatches, billing/payment issues (Stripe), product usage issues, and workspace/org access queries. 
• Work closely with Engineering teams to communicate incidents, reproduce bugs, and coordinate fixes and releases impacting customers. 
• Contribute to the design and improvement of AIpowered support flows (bot intents, deflection journeys, knowledge base content), ensuring the bot effectively handles common queries and escalates appropriately 

Process, Quality and Information Security 

• Define and manage support SLAs and performance metrics (e.g. first response time, resolution time, CSAT, deflection rate, ticket re open rate), and report regularly to leadership. 
• Implement and maintain high standards for ticket quality, customer communications, and documentation, ensuring consistency across the support team. 
• Develop and maintain support runbooks, playbooks, and knowledge base articles covering common issues, workflows, and product features (e.g. acquisition, activation, purchase, and support journeys). 
• Ensure support processes align with change and release management (including CAB where appropriate), so customers are informed of impactful changes, incidents, and resolutions. 
• Adhere to Information Security policies and ensure “security by design” in support operations, including secure handling of customer data, access control to systems, and appropriate verification of identity for sensitive requests. 
• Contribute to continuous improvement of support processes, tools, and reporting, using data and feedback to drive enhancements. 

Team 

• Recruit, lead, and manage a highperforming L1 and L2 support team, providing daytoday guidance, mentorship, and support.​ 
• Define roles, responsibilities, and coverage patterns (shifts, oncall, launch coverage) for the support team. 
• Conduct regular 1:1s, performance reviews, and training sessions to develop skills and ensure alignment with team goals and behaviours. 
• Foster a collaborative culture between Support, Engineering, Product, and Commercial teams to ensure a joinedup experience for customers 

Professional skills/ experience: 

• Strong experience in customer support or technical support roles within a B2B SaaS, Martech, or similar technology environment, including prior experience leading a support team or function. 
• Hands on experience running multi channelsupport (chat bot, email, phone) using a modern ticketing/CRM platform (e.g. HubSpot Service Hub, Zendesk, Salesforce Service Cloud). 
• Practical experience defining and operating L1/L2 (and ideally L3) support models, including clear escalation criteria and hand offs to engineering. 
• Good understanding of web based SaaS products, including authentication/SSO, subscriptions/billing (Stripe), and workspace/org and role models. 
• Familiarity with incident management and problem management processes, including root cause analysis and post incident review. 
• Experience working in or with engineering and product teams, and comfortable reading basic technical information (logs, error codes, status dashboards) to aid triage. 
• Exposure to AI assisted support (bots, suggested replies, automated routing) is highly desirable. 

Personal Qualities 

• Strong problem solver who can remain calm under pressure and lead others through complex or critical incidents. 
• Excellent communicator, able to handle sensitive customer conversations and explain technical issues in clear, non technical language where needed. 
• Great with people, able to build trust and rapport across Support, Engineering, Product, and Commercial teams, as well as with customer stakeholders. 
• Team player with a collaborative, flexible approach and strong ownership mindset; willing to be hands on where needed in a scaling environment. 
• Able to prioritise effectively, juggle multiple issues, and make sound decisions quickly in fast moving situations. 
• High attention to detail, with a focus on consistency, reliability, and a high-qualitycustomer experience 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead Head Media EC qualification activities to ensure alignment with business requirements, including schedule, performance, and risk assessment.
• Serve as the key technical interface between HDD and Head/Media component teams to ensure engineering requirements are clearly defined, aligned, and successfully executed.
• Drive cross-functional collaboration to enable timely EC readiness and support overall product and business objectives.
• Monitor qualification progress, identify risks, and implement mitigation plans to ensure successful execution.
• Provide technical assessment and data-driven recommendations to support engineering and business decisions.

This position is part of our Early Career program at WD. Our Early Career program is designed to support individuals beginning their professional career by providing the foundational training through a structured onboarding, mentorship, and development curriculum.