Total 591 technical analyst job vacancies in Business Management / Project / Planning category

Overview

We are seeking a proactive Business Analyst to bridge business needs and technology solutions by translating user and stakeholder requirements into actionable product outcomes. You will work closely with Product Managers, engineers, designers, and stakeholders to identify business opportunities, define requirements, and drive the successful delivery of digital products.

The ideal candidate possesses strong analytical thinking, stakeholder management, and problem-solving skills, with experience in product development and data-driven decision-making.

Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business requirements and user needs.
• Conduct market research, competitor analysis, and user interviews to identify business opportunities and define problem statements.
• Evaluate existing business processes and technology solutions to identify gaps, improvements, and opportunities for innovation.
• Translate business requirements into clear user stories, functional specifications, and acceptance criteria for development teams.
• Work closely with Product Managers, designers, and engineering teams throughout the product development lifecycle.
• Define success metrics, KPIs, and dashboards to measure product performance and business outcomes.
• Analyse post-release performance, gather user feedback, and recommend enhancements for continuous product improvement.
• Assess the impact of change requests, evaluate feasibility, and support prioritisation based on business value and technical effort.
• Facilitate communication between business and technical teams to ensure successful solution delivery.
• Support Agile ceremonies, including backlog refinement, sprint planning, user acceptance testing (UAT), and product demonstrations.

Requirements

• Degree or Diploma in Business, Computer Science, Information Technology, Product Management, or a related discipline.
• Proven experience as a Business Analyst, Product Analyst, or similar role within digital product or software development environments.
• Strong analytical and problem-solving skills, with the ability to collect, interpret, and synthesise data into actionable business insights.
• Experience gathering, documenting, and managing business and functional requirements.
• Experience working with cross-functional Agile teams throughout the software development lifecycle.
• Strong understanding of user story creation, process mapping, workflow analysis, and business process improvement.
• Experience defining KPIs, analysing product performance, and building reports or dashboards using data-driven metrics.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence both technical and non-technical audiences.
• Ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment.
• Experience using Agile project management and collaboration tools such as Jira, Confluence, Azure DevOps, or similar platforms is advantageous.

Responsibilities

• Support senior management in evaluating growth opportunities, new business initiatives and strategic projects.
• Conduct market research, competitor analysis and industry studies to identify trends and opportunities.
• Assist in developing business cases and financial assessments for new initiatives and investments.
• Analyse business performance across brands and business units to identify opportunities for improvement.
• Monitor key business metrics and prepare management reports and recommendations.
• Support annual budgeting, forecasting and business planning exercises.
• Coordinate project activities and follow up on implementation progress.
• Prepare presentations, reports and proposal materials for management discussions and decision-making.
• Any other tasks as assigned

Requirements

• Degree qualification with at least 3 years of working experience.
• In-depth knowledge of the automotive industry and market landscape.
• Good financial acumen gained through commercial and operational experience.
• Strong analytical and problem-solving skills.
• Demonstrates careful attention to detail and quality.
• High level of initiative and willingness to learn.
• Strong communications, engagement and presentation skills,
• Proficient in Microsoft applications.

• Gather, analyze, and document business requirements for Trade Finance products and processes, including Letters of Credit (LC), Bank Guarantees, Documentary Collections, and Open Account Trade transactions.
• Collaborate with business users, operations teams, and technology stakeholders to translate business requirements into functional specifications and system enhancements.
• Support requirement workshops, gap analysis, process mapping, and user acceptance testing (UAT) to ensure successful project delivery.
• Assist in the implementation and support of Trade Finance systems, ensuring alignment with business, regulatory, and operational requirements.
• Analyze trade transaction workflows, identify process improvement opportunities, and recommend solutions to enhance efficiency and controls.
• Prepare business documentation, test cases, user guides, and project status reports while providing ongoing support during system releases and production deployments.

About the Role

At AIA, we’re on a mission to help millions of people live Healthier, Longer, Better Lives, and data plays a critical role in how we do that.

We’re looking for a Business Intelligence, Analyst who is passionate about turning data into insights that shape business decisions. If you enjoy solving complex problems, building dashboards, and working closely with stakeholders, this role offers the opportunity to make a real impact.

The incumbent will be part of a reporting team centered on providing sales performance insights. The incumbent will develop critical business intelligence initiatives, support the collection, transformation and visualization of data and participate in projects that will contribute to strategic business objectives.

WHAT YOU’LL BE DOING

Data & Analytics

• Partner closely with sales channels as a trusted data advisor and subject matter expert

• Analyse large datasets to uncover trends, generate insights, and identify opportunities to improve performance

• Translate business questions into data-driven solutions and actionable recommendations

Reporting & Visualisation

• Design and build intuitive dashboards to track business performance

• Deliver timely, high-quality reports for campaign tracking and business monitoring

• Support Associate Director and Channel Heads in reporting, sales data visualization, strategic planning, business performance analysis and measurement of quantitative metrics

• This position has delegated authority in accordance with department delegated authority amount from time to time

Business Impact & Transformation

• Support strategic planning by providing insights that inform decision-making

• Drive initiatives to improve data management, automation, and analytics capabilities

• Collaborate across teams to deliver end-to-end solutions

• Support division wide audit and governance processes when required, inclusive of routine and ad-hoc reviews

• Enhance reporting processes through automation and continuous productivities

• Ability to build strong collaboration with other stakeholders (e.g. Actuarial, Audit, Product, Finance, Technology, Tied Distribution) to achieve better support to the distribution channels

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Analytics, Statistics, Mathematics, Business Management or related field

• At least 3 to 5 years of working experience in reporting, business intelligence and data analytics

• A self-starter with analytical curiosity and strong business acumen to solve data & business problems

• Strong interpersonal skills and stakeholder management experience, with ability to develop relationships across the teams and divisions

• Results and detail orientated with a strong emphasis on problem-solving and ability to make data driven recommendations

• Strong in data literacy – ability to read, write, manipulate and make sense of large data

• Proficiency in using Microsoft Office Suite, particularly Excel (advanced)

• Proficiency in tools such as Excel VBA, SQL, Python or any other common programming languages

• Good experience in creating dashboards in visualization tools such as Tableau, PowerBI, Qlikview or similar tools

• Experience in the insurance or financial services industry would be an added advantage

Job Overview

We are seeking an experienced Business Analyst to support a large-scale payment transformation initiative within the banking sector. This role will be responsible for driving business analysis activities, supporting payment system modernization, and working closely with business, operations, and technology stakeholders to deliver strategic payment solutions.

The successful candidate will possess strong knowledge of payment operations, transaction banking processes, and business transformation projects within financial services environments.

Key Responsibilities

Business Analysis & Transformation

• Gather, analyze, and document business and functional requirements for payment transformation initiatives.
• Evaluate existing payment processes and identify opportunities for operational improvement and process optimization.
• Support the design of future-state payment workflows, operating models, and business procedures.
• Conduct stakeholder workshops, requirement gathering sessions, and business process reviews.

Payment Operations & Functional Support

• Analyze payment processing workflows, transaction routing, validation, exception management, reconciliation, and settlement activities.
• Assess business impacts arising from payment system enhancements and modernization initiatives.
• Support solution design activities relating to payment processing platforms and transaction management systems.
• Participate in gap analysis, issue management, and business decision-making discussions.

Project Delivery & Testing

• Prepare business requirements, process documentation, functional specifications, and project deliverables.
• Support system integration testing, user acceptance testing, migration activities, and operational readiness assessments.
• Assist with deployment planning, business acceptance, and post-implementation support activities.
• Ensure business requirements are accurately translated into functional solutions.

Stakeholder Management

• Work closely with business users, operations teams, technology teams, vendors, and project stakeholders.
• Facilitate discussions to drive alignment across multiple workstreams.
• Support change management and business adoption activities throughout the project lifecycle.

Requirements

• Experience within banking or financial services environments.
• Strong understanding of payment operations, domestic payments, transaction banking, cash management, or related banking functions.
• Experience in business requirements gathering, process analysis, fit-gap assessment, and stakeholder management.
• Knowledge of payment modernization initiatives, payment system implementations, or payment operations transformation projects.
• Understanding of ISO 20022 standards and payment processing workflows.
• Experience supporting testing activities, migration planning, and business readiness programs.
• Strong communication, presentation, documentation, and stakeholder engagement skills.

Preferred Skills

• Experience with Finastra GPP or similar payment processing platforms.
• Exposure to payment hubs, domestic transfer systems, transaction processing, reconciliation, settlement, AML, sanctions screening, or fraud monitoring.
• Experience working on large-scale banking transformation programs.
• Ability to manage workshops, business interviews, and cross-functional stakeholder discussions.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• 8+ years of experience as a Business Analyst within Retail Banking or Financial Services.

• Strong experience in Payments, Transaction Banking, or Operational Processing platforms.
• Exposure to SWIFT messaging, payment processing, reconciliation, and settlement workflows.
• Experience in Retail Banking Loans and Lending products is good to have
• Proven expertise in requirements elicitation, business process mapping and gap analysis
• Experience supporting system migration, platform modernization, or workflow automation projects.
• Strong understanding of SDLC, Agile, and Waterfall delivery methodologies.
• Hands-on experience with SIT, UAT coordination, defect tracking, and release management.
• Excellent stakeholder management, communication, and documentation skills.

Job Summary

We are seeking an experienced IT Business Analyst with expertise in Insurance Product Configuration, Business Analysis, System Development, and Agile Delivery. The role involves configuring life insurance products, gathering business requirements, conducting impact analysis, and collaborating with Product, Actuarial, Pricing, and IT teams to deliver business solutions and support product rollouts across multiple markets.

Mandatory Skill-set

• 5+ years of experience in Business Analysis, System Analysis, or Full Systems Development;

• Strong experience in Insurance Product Configuration and Product Rollout for Life Insurance products;

• Hands-on experience with Participating (Par), Non-Participating (Non-Par), and ILAS insurance products;

• Experience gathering business requirements, conducting impact analysis, and preparing functional specifications;

• Good knowledge of JavaScript, Node.js, MongoDB, and web/application architectures;

• Experience with API mapping, API specifications, and cross-system integration flows;

• Strong understanding of Agile development methodologies;

• Excellent communication, stakeholder management, problem-solving, and documentation skills;

• Ability to define As-Is and To-Be business process flows;

• Proven ability to influence stakeholders and collaborate across business and technology teams;

• Strong time management, prioritization, and organizational skills;

Desired Skill-set

• Good to have experience with insurance platforms such as Cube, Direct-to-Consumer (DTC), or similar product configuration systems;

• Good to have knowledge of DevOps, Cloud Computing, Microservices, and Mobile Technologies;

• Desired experience working with Product, Actuarial, Pricing, Marketing, and Digital Transformation teams;

• Good to have exposure to insurance product configuration upgrades and multi-market product rollouts;

• Desired understanding of systems engineering concepts, process modeling, and quality management techniques;

• Good to have knowledge of emerging digital technologies and modern solution architectures;

• Desired strong communication, analytical, and relationship management skills;

Responsibilities

• Collaborate with Product, Actuarial, Pricing, and Business teams to understand product specifications, calculations, sales illustrations, and rate tables;

• Gather, analyze, and document business and system requirements for insurance product implementation projects;

• Conduct impact analysis and translate business requirements into functional and technical specifications;

• Configure insurance products on existing business platforms for various distribution channels including Agency, Broker, Customer, and Bancassurance;

• Manage insurance product onboarding and rollout activities across multiple markets;

• Develop delivery plans and coordinate project execution with internal and external stakeholders;

• Create conceptual designs, prototypes, mock-ups, and process flow documentation;

• Define and maintain As-Is and To-Be business and system workflows;

• Support API integration design, mapping, specification, and cross-system sequence flows;

• Collaborate with IT Infrastructure, Security, Solution Delivery, and Business teams to ensure successful project delivery;

• Support system enhancements, upgrades, testing, deployment activities, and ongoing production support;

• Ensure projects are delivered within agreed timelines, budgets, and quality standards;

• Apply best practices in business analysis, communication, problem-solving, and solution delivery throughout the project lifecycle;

• Support user adoption, training, and change management initiatives for newly implemented systems and applications.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (Privacy Policy | SCIENTE

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Descriptions:

• Collaborate with Product Owners, Software Architects, Developers, Project Managers, and customers to define product roadmaps, enhancements, and change requests
• Participate in requirements gathering, business analysis, feasibility studies, functional design, testing, user acceptance testing (UAT), and implementation activities
• Translate business requirements into functional specifications, user stories, workflows, wireframes, and test cases
• Work closely with development teams throughout the software development lifecycle to ensure solutions meet business and user needs
• Conduct business and technical impact assessments for enhancements and modifications to existing SaaS and enterprise applications
• Facilitate workshops, discussions, and training sessions with customers and end users
• Support troubleshooting, root-cause analysis, and resolution of application and system issues
• Contribute to innovation initiatives, pilot projects, proof-of-concepts (e.g. AI) and new product development efforts
• Collaborate with cross-functional teams including Project Management, Customer Success, and Technical Support to ensure successful product delivery and adoption

Requirements:

• Bachelor's Degree, Postgraduate Diploma, or equivalent qualification in any discipline
• 3 years of relevant experience in roles such as Functional Analyst, Business Analyst, System Analyst, Product Analyst, Product Owner, Functional Consultant, IT Analyst, or similar
• Strong analytical and problem-solving abilities with a passion for understanding user needs and designing practical solutions
• Excellent communication, presentation, and stakeholder management skills
• Ability to engage effectively with diverse stakeholders, including healthcare professionals, administrators, and technical teams
• Strong interest in software products, SaaS platforms, healthcare technology, or digital transformation initiatives
• Familiarity with Software Development Life Cycle (SDLC), Agile, Scrum, or related methodologies will be an advantage
• Positive attitude, strong sense of ownership, and willingness to learn and grow

Interested applicants, please Email, fabianling@recruitexpress.com.sg

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $10,000 + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

Responsibilities:

• Collaborate with business teams to understand citizen/business needs using human-centric, visual methods such as service journeys, and develop the appropriate business case.
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and design future state solutions.
• Work with project teams to develop user stories, functional/technical specifications, and acceptance criteria.
• Evaluate and recommend suitable technology solutions while aligning with the company’s technology directions, such as cloud-based solutions, enterprise architecture, and modernization of legacy systems.
• Identify and adopt the appropriate development methodology (e.g., Agile or Waterfall) based on project requirements and environment (Outsourced, Co-Sourced, or In-house).
• Lead and participate in Agile practices and ceremonies where Agile methodology is adopted.

Requirements:

• Minimum 5 years of experience in IT business analysis, application solution design, and testing.
• Experience participating in at least one full software or product development cycle, preferably using Agile Methodology.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication skills with the ability to pitch ideas and influence stakeholders.
• A driven and motivated personality with an inquisitive mind.
• Ability to learn and apply new concepts effectively.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

Role Overview

We are a growing SME in the automotive financing sector, currently building new digital systems to improve our financing operations, dealer management, customer onboarding and internal workflows. As part of this, we are strengthening how we track our data and produce management reporting.

We are looking for a hands-on junior team member to support these digital and reporting initiatives. Working closely with and under the direction of the General Manager, the role helps document workflows, build dashboards and reports, test new systems, and support staff in using them day to day.

This is a learning and execution role. You will not be expected to lead vendor relationships or sign off on requirements on your own — those sit with the General Manager. Instead, you will do the hands-on work that turns plans into working systems and clear reports, and grow into greater ownership over time.

Reporting To

This role reports directly to the General Manager, who sets priorities, approves requirements, and holds the relationships with external technology partners. The role works alongside the operations, finance and sales teams.

Key Responsibilities

1.  Process & Workflow Support

•    Help document the company’s current financing, dealer, customer and administrative workflows.

•    Note where there is duplicated work, manual effort or room for automation, and raise these to the GM.

•    Draw clear workflow diagrams of existing and proposed processes.

2.  Reporting & Dashboards

•    Build and maintain dashboards and reports under the GM’s direction, covering areas such as the loan book, disbursement, credit quality and collections.

•    Help keep reporting consistent so everyone works from the same numbers.

•    Check data for errors and inconsistencies, and help clean up records.

•    Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio.

3.  Requirements & Coordination Support

•    Help gather requirements from users and write them up clearly for the GM to review.

•    Prepare simple user stories, notes and acceptance criteria.

•    Help track open questions, pending decisions and outstanding items, and follow up on them.

•    Support communication with external development partners, with the GM holding the relationship.

4.  Testing & Quality Checks

•    Prepare and run user acceptance testing on new features against agreed requirements.

•    Record bugs, gaps and improvement requests clearly.

•    Help re-test fixes and confirm systems are ready before use.

5.  Implementation & User Support

•    Help prepare user guides, SOPs and simple training materials.

•    Support staff in learning new systems and workflows.

•    Check in on how systems are being used after launch and gather feedback.

6.  Simple Tools & Automation

•    Build simple spreadsheets, calculators or trackers where useful.

•    Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance.

•    Always check with the GM or the development partner before changes that could affect live systems or data.

Key Areas of Work

•    Dealer onboarding and management

•    Loan application processing and financing records

•    Document submission and verification

•    Credit assessment and approval workflows

•    Repayment and collections tracking

•    Management reporting and dashboards

•    Workflow automation and data tidying

Essential Skills & Attributes

•    1–3 years of relevant experience (business analysis, data, or systems support).

•    Comfortable with Excel or Google Sheets.

•    Basic SQL, or a clear willingness to learn it quickly.

•    Organised, careful with detail, and reliable in following through on tasks.

•    Willing to learn, ask questions, and take direction.

•    Clear written communication for documenting processes and reports.

Advantageous

•    Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio).

•    Any exposure to financial services, lending, hire purchase or automotive.

•    Familiarity with low-code, no-code or AI-assisted tools.

•    Experience with project or documentation tools such as Notion, Trello or ClickUp.

Key Responsibilities

• Prepare weekly/monthly sales and management reports
• Analyze sales, pricing, GM, inventory & AR aging
• Support budgeting, forecasting & long-term planning
• Prepare purchase and overhead analysis reports
• Coordinate HFM/Hyperion reporting and financial schedules
• Support Power BI reporting and ERP system updates
• Participate in process improvement and business projects

Requirements

• Diploma/Degree in Business, Finance or Accounting
• Minimum 5 years relevant experience in MNC environment
• Strong Excel and analytical skills
• Experience with Hyperion/HFM and ERP systems
• Power BI knowledge is an advantage
• Good communication and problem-solving skills

Preferred

• Manufacturing industry exposure is a plus
• Knowledge of IFRS and reporting processes
• Interest in AI tools and automation is welcomed

Role purpose

Programme-level Business Analyst supporting the Control Tower with requirements management, governance artefacts, gap analysis and traceability across the workstreams.

Key responsibilities

• Capture, document and traceability-manage requirements from Customer across all work streams.
• Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
• Support workstream BAs with consistency, templates and quality assurance.
• Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
• Maintain the requirements traceability matrix from initiation through to BAU handover.

Required experience and qualifications

• 5+ years as a Business Analyst on technology transformation programmes; programme-level experience preferred.
• Strong workshop facilitation, documentation and stakeholder-management skills.
• Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skills

• Programme governance frameworks — Steering Committee, Architecture Review Boards, Change Advisory Boards.
• Integrated planning and reporting tooling — Microsoft Project, Smartsheet, JIRA, Confluence, Power BI.
• RAID, dependency and critical-path management at programme scale.
• Service transition and operational integration aligned to ITIL v4 / ITSM frameworks.

Desirable

• Banking or finance experience.
• Experience in role, delivering complex, global End User transformation in a regulated industry.
• BCS / IIBA business analysis certification (CBAP, CCBA or equivalent).

Our esteemed client in the IT industry is seeking a Business Analyst to join their dynamic team:

• Employment Type: 1-year renewable contract
• Position: Business Analyst
• Location: Central (Nearest MRT: Clarke Quay / City Hall)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Up to $7,600 + Bonus

Job Responsibilities:

• Drive product outcomes by delivering data-driven insights and recommendations.
• Perform market analysis to identify problem areas and potential opportunities.
• Review existing solutions to uncover gaps, synergies, or areas for improvement.
• Conduct user research and interviews to support problem definition and solution development.
• Establish success metrics, track performance, and develop dashboards for monitoring.
• Analyze post-launch results to identify improvements and optimization opportunities.
• Assess the impact of proposed changes and evaluate resource requirements accordingly.

Job Requirements:

• Minimum a Diploma in Computer Science, Business or related discipline with at least 4 years of relevant working experience.
• Preferably have hands-on experience with configuration in ServiceNow, or be willing to take on hands-on responsibilities involving configuration of SaaS/COTS platforms (e.g., ServiceNow).
• Experience working end-to-end with product or project teams in delivering solutions.
• Able to work independently in a fast-paced environment and manage competing priorities effectively.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

• 4–5 years of experience preffered
• Experience working on digital projects, digital transformation initiatives, or customer-facing digital platforms.
• Banking or financial services industry experience is preferred.
• Experience in requirements gathering, analysis, documentation, and stakeholder management.
• Familiarity with Agile/Scrum delivery methodologies.
• Experience preparing BRDs, FRDs, user stories, process maps, and use cases.
• Knowledge of UAT planning and execution.
• Strong analytical, problem-solving, and communication skills.

Are you passionate about driving digital innovation and improving business processes through technology? Join a dynamic team where you'll play a key role in supporting digital transformation initiatives, enhancing workflows, and delivering impactful technology solutions.Digital Transformation Business Analyst / IT Systems Analyst #HDC

Key Responsibilities

• Collaborate closely with stakeholders to understand business requirements, operational challenges, and process improvement opportunities.
• Analyse, document, and translate business needs into clear workflows, functional specifications, user stories, and process documentation.
• Support the implementation and configuration of digital systems and platforms to improve operational efficiency.
• Facilitate discussions between business users and technical teams to ensure successful project delivery.
• Assist in Proof of Concept (POC) initiatives, system enhancements, and process automation projects.
• Develop, maintain, and generate reports to support business insights and decision-making.
• Coordinate testing activities, including user acceptance testing, issue tracking, and validation of system enhancements.
• Support user onboarding, system access management, and governance processes.
• Contribute to change management efforts by preparing user guides, training materials, and process documentation.

Requirements

• Diploma or Degree in Information Technology, Business Information Systems, Computer Science, or a related discipline.
• Experience in business analysis, digital transformation, IT project support, systems implementation, or process improvement initiatives.
• Strong stakeholder engagement and communication skills.
• Ability to gather requirements, document processes, and coordinate across multiple teams.
• Familiarity with CRM systems, workflow management platforms, reporting tools, or enterprise applications will be advantageous.
• Experience supporting testing activities such as SIT, UAT, or system implementation projects is preferred.
• Detail-oriented, analytical, and capable of managing multiple priorities effectively.

Why Apply?

• Gain exposure to large-scale digital transformation initiatives.
• Work alongside cross-functional stakeholders and technology teams.
• Opportunity to develop expertise in business analysis, process optimisation, and enterprise systems.
• Collaborative and growth-oriented working environment.

Interested applicants, please send your updated resume to leonleong@recruitexpress.com.sg

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599