Total 5 Director/C-Level Legal / Public / Security job vacancies

Senior Assistant Director (Service Bureau and eLigitation) (12 Months)


About the Role

We are looking for a seasoned operations leader to take overall charge of the Service Bureau (a public-facing service point providing filing, processing and enquiry services) and the eLitigation (a digital platform for electronic court filings) user experience. You will own operational performance, service standards, and the customer experience across both, and serve as the primary conduit to the management of the Judiciary for insights, reporting, and escalations.

Key Responsibilities

1) Vendor and Operations Oversight

•      Serve as the primary point of contact and work closely with the Judiciary to monitor the appointed vendor’s operational performance against KPIs and service level commitments of the Service Bureau

•      Conduct regular service reviews, audits, spot checks and review operational reports and validate against on-the-ground observations

•      Oversee end-to-end vendor operations across counter services, back-end processing, and enquiry channels

•      Resolve operational issues on the ground in real time, working directly with vendor staff, supervisors, and relevant stakeholders from the Judiciary and Singapore Academy of Law

•      Oversee manpower deployment, queue management, and contingency arrangements, particularly during peak periods or disruptions

2) Service Bureau Customer Experience

•      Set the service improvement agenda, working with the vendor and Judiciary stakeholders to lift operational KPIs and service standards

•      Identify and act on opportunities to enhance thein-person customer experience at the Service Bureau

•      Analyse customer feedback, complaints, and service data to uncover pain points and inform improvements

•      Lead process re-engineering, digitalisation, and automation projects to shape the roadmap for service standards

3) eLitigation User Experience

•      Take charge of the eLitigation user experience, reviewing the end-to-end customer journey to identify friction points and improvement opportunities

•      Conduct discovery conversations with users — law firms, litigants-in-person, and Service Bureau staff — to surface pain points and understand journeys across the platform

•      Develop user-facing content and resources — online guides, FAQs, templates, walkthroughs, and practical workarounds for common system pain points — to help users navigate eLitigation more effectively

•      Focus on improvements at the user experience layer and help to quantify, prioritise and recommend UX improvements for the eLitigation system

4) Governance, Monitoring & Escalation

•      Design and maintain governance frameworks, escalation pathways, and monitoring mechanisms to ensure issues across the Service Bureau and eLitigation user experience are identified and addressed promptly

•      Establish monitoring systems and dashboards that provide real-time visibility of Service Bureau performance and eLitigation user experience metrics

•      Lead incident management and service recovery, ensuring root cause analyses and preventive measures are implemented

•      Escalate material risks and systemic issues to senior management of our company and the Judiciary

5) Stakeholder Engagement &Reporting

•      Serve as the primary bridge between the Judiciary and the vendor, aligning decisions and communication across both parties

•      Provide regular insights, updates, and recommendations to senior management of the Judiciary on operations, service standards, and improvements across the Service Bureau and eLitigation

•      Build strong working relationships with stakeholders across Judiciary divisions supporting the Service Bureau and eLitigation

•      Engage with external users — law firms, litigants-in-person, and members of the public — to understand needs across both channels and communicate service changes

Requirements

1) Qualifications & Experience

•      Bachelor’s degree in Business, Operations Management, or a related field; postgraduate qualification an advantage

•      At least 8–10 years of relevant experience in operations management, service delivery, or vendor management, with a track record of leading large-scale service operations

•      Demonstrated experience managing outsourced service providers under performance-based contracts

•      Public sector or regulated service industry experience an advantage

2) Skills & Attributes

•      Strong vendor management and operational judgement, with the ability to troubleshoot on the ground

•      Ability to navigate multi-party governance structures and balance competing stakeholder interests

•      Experience designing governance frameworks, escalation protocols, and monitoring/reporting systems

•      Strong analytical skills and proficiency in data analysis tools (e.g. Excel, Power BI)

•      Excellent stakeholder management and communication skills, including preparing reports for senior management audiences

•      Customer-centric mindset with a strong service orientation

•      Resilient, pragmatic, and collaborative, with a strong sense of ownership and accountability for service outcomes

The successful applicant will be offered a one-year contract in the first instance. Kindly note that only shortlisted candidates will be contacted.

Bayes is representing an Engineering Consultancy on a Director-level C&S QP role. The role leads Building projects in the Singapore market, including Data-Centre typology

• The role requires a PEB (Registered in Singapore) with Masters/Degree, from Engineering Consultancy or Design/Architectural Practice with above 15 years of senior-level experience
• Building/Property/Commercial Projects – To provide technical leadership and governance, supporting work winning, design, and multi-disciplinary delivery. Data-centre experience is required
• Act as the key point of accountability, aligning client requirements with technical execution and team performance.
• Identify and secure new business opportunities to support the consultancy’s growth in allocated market for Building/Property/Commercial
• Provide expertise advice on design quality in projects and develop knowledge sharing capability within the teams.Recommend the needs of software/equipment to meet engineering works.
• Act as a technical adviser for junior colleagues in the design and project management of projects.

If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to koh.dickson@bayesrecruitment.com

Dickson Koh, EA Registration R1103367

www.bayesrecruitment.com

To lead and ensure that security management practices across the region are implemented and

maintained to ensure the security of people, assets and operations of DP World within the region.

• To ensure security compliance of the BUs in the region to their respective applicable mandatory,

voluntary and client specific security compliance requirements. These requirements must be identified

and the list to be maintained.

• To plan and support implementation of compliance standards like ISPS Code, ISO 28000, TAPA etc. that

are required or planned as improvement by the BUs within the region.

• To ensure that security awareness becomes a culture within the region, using security campaigns,

training, outreach, and awareness sessions, either in person to locally based colleagues or remotely

through delegated security managers regionally

• To ensure all travellers in the region are apprised of security risk factors and implement measures and

mitigation techniques appropriate to the specific location

• To maintain close contact with regional peers within DP World and to build effective relationships with

regional and local agencies who can assist the collection of security information and the response to an

incident

• Undertake Risk Assessments and provide advice on security matters and compliance for new projects.

• Undertake security reviews and/or audits within the region as per frequency agreed with Group Security

and Regional Head.

• Lead, support and project manage on all aspects of security for new businesses and acquisitions.

• Support and where assigned lead security systems projects within the region.

• Support the integration of new businesses to the global security management system requirements.

• Prepare and submit security reports for the region to Group Security and Regional Head in the agreed

template(s) and frequency.

OTHER

• Applicable if role has direct or indirect reports - responsible for the management and leadership of an

engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals

and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time

bound.

• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive

behaviours in harmony with DP World's Principles, values and culture; ensuring the highest level of safety

is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies.

• Perform other related duties as assigned

JJ Consulting Services is a recruitment firm and preferred partner for multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates. Our Client is an established company in Singapore, who is seeking to recruit a Chief Information Security Officer.

Job Summary

The Chief Information Security Officer (CISO) leads the development and implementation of comprehensive information security strategies and policies, ensuring compliance with regulatory requirements and aligning cybersecurity initiatives with organizational goals.

Responsibilities

• Lead the development and execution of cybersecurity strategies and action plans to secure executive support and drive organizational security posture
• Establish and enforce information security goals, policies, standards, and procedures aligned with whole-of-government cybersecurity directives
• Cultivate a culture of cybersecurity risk assessment and risk acceptance among stakeholders, end users, and ICT professionals
• Ensure organizational compliance with whole-of-government cybersecurity policies and standards through continuous monitoring and enforcement
• Review and endorse information security initiatives, developing risk management and mitigation plans to address emerging threats
• Advise management on selecting and deploying appropriate cybersecurity solutions and technologies to protect organizational assets
• Align IT operations and needs with strategic cybersecurity directions mandated by whole-of-government frameworks
• Implement change management processes to adapt cybersecurity measures in response to evolving threat landscapes

Required competencies and certifications

• Degree in Computer Science, Information Systems, Engineering, or equivalent
• Minimum 10 years of management experience in information security, with working knowledge of ICT operations, security policies, and procedures
• Strong interpersonal and stakeholder management skills to collaborate with cross-functional teams in formulating and monitoring security policies
• Ability to work effectively with multidisciplinary teams to institute and oversee security policies and procedures

Preferred competencies and qualifications

• Certified Information Systems Security Professional (CISSP)
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM)

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating position applied for, present/expected salaries, and earliest available date. We thank all applicants in advance and regret that only shortlisted candidates will be notified.

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Job scope

• Provide legal support on commercial contracts and project-related agreements, including drafting, reviewing, and negotiating terms to protect the company’s interests.
• Advise business teams on regulatory, compliance, and corporate matters associated with project execution and operational activities.
• Manage legal disputes, claims, and external counsel engagements, and support the resolution of contentious matters when they arise.
• Develop internal legal processes, conduct stakeholder training, and work collaboratively across departments to strengthen governance and risk management.

Job Requirements

• At least a Bachelor of Law with at least 6 years of relevant legal experience in private practice and/or in-house roles
• Strong background in contract law, commercial negotiations, and legal risk management, preferably within the construction, engineering, or infrastructure sectors.
• Sound understanding of applicable laws and regulatory requirements in Singapore, with experience handling dispute resolution and compliance matters.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892