Responsibilities:
Endpoint Protection
· Administer, operate, and maintain Symantec Endpoint Protection Manager or Defender or any other end point security solution.
· Deploy, configure, and manage endpoint protection policies, including anti-malware, IPS, firewall, and device control
· Generate security posture reports regularly to identify gaps in protection and manage the end-to-end lifecycle of the Symantec agent.
· Perform upgrades and roll outs during weekend maintenance window
User Support & Operations
· Provide Level 2 / Level 3support for incidents and service requests
· Monitor endpoint security alerts, investigate incidents, and perform root cause analysis
IT Service Management
· Understands ITIL processes for Incident, Problem, Change Management
· Create and update tickets with detailed documentation and resolution steps
· Maintain SLAs and ensure timely ticket resolution
Documentation & Knowledge Management
· Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
· Maintain runbooks for common operational tasks
Required skills and qualifications:
· Singaporeans By Birth Only(Public Sector Client)
· A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 yearsof work experience
· At least 1 year of experience with SEPM / Defender
· Experience with Host Intrusion Prevention & Detection (HIPS / HIDS)
· Experience with Windows and/or Linux (RedHat) system administration
· Able to prioritize multiple tasks in a dynamic working environment, with strong communication and interpersonal skills
Preferred skills and qualifications:
· Knowledge of Microsoft Defender is a bonus
· Experience with scripting programming languages (e.g. PowerShell, Python) for automation.
